UK Gas Market Debate
Full Debate: Read Full DebatePhilip Hollobone
Main Page: Philip Hollobone (Conservative - Kettering)Department Debates - View all Philip Hollobone's debates with the Department for Business, Energy and Industrial Strategy
(2 years, 11 months ago)
Commons ChamberMy hon. Friend the Member for Clwyd South (Simon Baynes) mentioned the warm home discount and the winter fuel payments; we try to protect the most vulnerable with lots of such schemes. On the call I had earlier, I was delighted to see Citizens Advice, which is particularly aware of such issues. I am very prepared to engage with the hon. Gentleman to see how his constituents and Northern Ireland can withstand what may well be a long and difficult winter.
I thank the Secretary of State for his statement. On a practical level, will he ensure that Ofgem recruits more customer-facing advisers and has a fully functioning helpline and easy-to-use website, so that those consumers whose energy supplier does go bust, whether in Kettering or elsewhere, do not face a Driver and Vehicle Licensing Agency-type customer service experience?
My hon. Friend can rest assured that I will raise those precise points with the chief executive of Ofgem when I speak to him tomorrow.