Digital Markets, Competition and Consumers Bill

Philip Davies Excerpts

Consideration of Lords message
Tuesday 21st May 2024 Commons Chamber

[Kevin Hollinrake]

The hon. Gentleman makes a fair point. I agree with him about the deterrent effect, but to me, that deterrent effect is delivered through enforcement and prosecutions, which are making it easier to deal with the platforms. As for the Lords amendment, information such as the seller’s address is already required under schedule 2 to the 2013 consumer contracts regulations, and the face value of the ticket must be displayed under clause 90(3)(c) of the Consumer Rights Act 2015, so that is already covered. It is enforcement that we need to improve.

[Sir Philip Davies (Shipley) (Con)]

Does the Minister agree that the selling-on of tickets has always happened, and always will? It is important to reinforce existing safeguards, rather than making the secondary ticketing market unviable and pushing people into unregulated spaces where they get no protection at all. At the moment, they do get protection from most of the sites that sell tickets on the secondary market.

[Kevin Hollinrake]

I absolutely agree with my hon. Friend. The concern is that we would simply drive people into a black market; that seems to have happened in Ireland. The CMA has said that capping prices, which is what the Opposition want, would not reduce the incentive to resell, for exactly the reasons my hon. Friend has pointed out, so through the Bill, we are taking the pragmatic step of increasing the enforcement of current regulations, while also looking at the wider picture, in the review, to see whether improvements can be made. We think that is the right balance.

In conclusion, I encourage this House to agree with the Government’s position on Lords amendment 104B, and accept the Government’s proposed amendments (a) and (b) in lieu. It is imperative that Royal Assent be achieved without further delay, so that the legislation can be implemented and the Bill’s benefits realised as quickly as possible.

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[Sir Chris Bryant]

Indeed. I will come to authorised resale later, because it is a real problem with the way that the market operates. Fans are very unclear whether the ticket they have bought through the secondary market is authorised by the original vendor—that is, the venue or one of its authorised vendors—and therefore whether they will actually be admitted in the end. That is one of the problems: even when fans are paying very inflated prices, they are not certain that the ticket they are buying is a genuine ticket that will gain them admittance to the event they have paid for.

Over the years, Members have repeatedly given evidence—

[Sir Philip Davies]

Will the hon. Gentleman give way?

[Sir Chris Bryant]

I ask the hon. Gentleman to let me make a little progress. I am still on the first sentence of my speech.

Over the years, Members have repeatedly given evidence that the secondary ticket market is not working: with tickets advertised with no declaration as to whether they are real, or of their face value; websites that only declare the face value of a ticket at the very last stage, with a clock ticking away and the fan already hooked; fake tickets being sold, leaving consumers out of pocket and completely in the lurch; tickets sold without evidence of proof of purchase, or of the seller’s title to the tickets; and websites circumventing artists and venues’ policies on the resale of tickets.

Taylor Swift tickets with a face value of £75 are presently selling on Viagogo for £6,840. If a Foo Fighters fan from the Rhondda wanted to buy a ticket to see them at Cardiff’s Principality Stadium, it would have cost them £95 direct from that stadium; on Viagogo today, that exact same ticket would cost them £395. If a child from the Rhondda who loves space and hopes to one day become an aeronautical engineer wanted to see “Tim Peake: Astronauts - The Quest to Explore Space” at Swansea Arena, they would have paid £48.75 face value; on Viagogo, they would have to find £134. This is about much more than just price gouging and ripping people off from their hard-earned money: it is robbing children of their chance to be inspired, to spark a creative idea, to see a career in our growing creative industries, or to learn from an expert. That is why I wish the Government were adopting the measure passed by the House of Lords.

Fans, the people who really create the value, are being excluded from live concerts. The UK’s secondary ticketing market is estimated to be worth £1 billion annually, but it is rife with fraud and scamming, which affects people every single day. I would not even mind if just some of the inflated price money went into the creative industries, and into training young people and providing them with a creative education, but not a single penny of it does. It is set to get worse, too: ticketing security expert Reg Walker has reported “a massive escalation” of harvesting using software. People who have long used bots to bulk-buy items such as iPhones are now turning to ticket touting because it is more profitable, and according to Reg Walker, there is a new generation of young, tech-savvy armchair touts

“smashing ticket systems to bits”.

It is a market that simply does not work, and Labour will fix it.

The Lords have given us a perfectly sensible measure. Their amendment establishes a legal requirement that secondary ticketing facilities must not permit a trade or business to list tickets without evidence of proof of purchase or evidence of title, a matter not mentioned by the Minister. It forbids a reseller from selling more tickets to an event than they can legally purchase on the primary market. It requires the face value of any ticket listed for resale, and the trader or business’s name and trading address, to be clearly visible in full on the first page on which a purchaser can view the ticket—I have had a bit of debate with the Minister about that proposal, so I will come on to the specifics later. It also requires the Government to lay before Parliament the outcomes of a review of the effect of these measures on the secondary ticketing market within nine months of Royal Assent. I cannot understand why any sane person would oppose such a measure, unless it was purely and simply for ideological reasons.

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[Sir Chris Bryant]

Yes, the hon. Member did misunderstand the point I made. Why does it not just say “face value”, instead of “FV”, which would be perfectly simple? For that matter, why should people have to click on it? The point of the Lords amendment is very clear, and it is that people should know from the very first time they see the ticket what the face value of that ticket is. I am perfectly happy, if people want to be scammed, that they should be free to be scammed, but they should at least know from the very first point at which they seek to buy a ticket what the face value of the ticket is.

[Sir Philip Davies]

Will the hon. Gentleman give way?

[Sir Chris Bryant]

I will give way to the hon. Member, although I am keen to move on.

[Sir Philip Davies]

I am very grateful. As the hon. Gentleman was struggling so much with the previous intervention, I thought I would intervene and give him a way out. If he gets his way, all that will happen is that all of these tickets sold on the secondary market will be sold by spivs outside the location of an event. Why does the hon. Gentleman think that consumers will be better protected by spivs selling these tickets outside the event than by their being sold on official secondary ticket markets?

[Mrs Hodgson]

Because of the scale!

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[Barbara Keeley (Worsley and Eccles South) (Lab)]

I rise to support Lords Amendment 104B, which seeks to safeguard fans from the fraudulent abuse that is rife in the secondary ticketing market. Like my hon. Friend the Member for Rhondda (Sir Chris Bryant), I am really disappointed that the Government have repeatedly refused to accept the amendments to the Bill tabled by Lord Moynihan. In fact, for many years before that, they have failed to act as advised by my hon. Friend the Member for Washington and Sunderland West (Mrs Hodgson) and her colleagues on the all-party parliamentary group on ticket abuse, supported by FanFair Alliance.

The Lords amendment includes the minimum of protection that fans deserve. It would ensure that anyone reselling a ticket has to show evidence that they have bought the ticket in the first place. As we have been hearing, that is a big issue in the secondary market, where ticket touts often list tickets that they do not own. The Lords amendment also aims to stop touts from listing more tickets to an event than they can legally purchase from the primary market.

If the Minister looks at Viagogo’s listings for BBC Radio 1 upcoming Big Weekend, he will see that touts based in Germany are selling more than 10 times as many tickets as can legally be acquired. He has said that measures to do anything about that are unenforceable, but that should not be an excuse. We cannot be standing here in this House and saying that a law that we could pass is unenforceable—it is ridiculous.

Another important measure in the Lords amendment is provision for a review to be published within nine months of the Bill passing. That is an urgent issue, and the Government must be ambitious in acting to tackle it.

I point out again to the Minister that action to crack down on ticket touting has significant support from the music industry and fans. Regulating against exploitative secondary ticketing practices is part of the manifestos put forward by music industry bodies including Live music Industry Venues and Entertainment and UK Music.

Many promoters, artist managers, venues and musicians have been highly critical of the market as it currently operates and called on the Government for urgent action to tackle the problem, but it is not just a problem for the music industry; foremost, as we have heard, it is an issue for fans. It is now commonplace for fans to miss out on tickets to sporting and cultural events only to see those same tickets on sale on a secondary ticketing site for far more money than they can afford.

With about a third of UK ticket buyers in the lowest socioeconomic bands, those inflated prices are reinforcing inequalities. The price of a ticket can make a significant difference to social and cultural inclusion, in some cases enabling marginalised or disadvantaged groups the opportunity to access events.

It is important that many venues and artists now endeavour to widen access to tickets by through-ticket pricing to certain groups, but that approach is undermined when touts use software to restrict fans’ access to the primary market and then force them on to resale sites such as Viagogo, which charge prices at the top of what consumers can bear, as we have been hearing. For example—this is disgraceful—I have been told that touts will buy up discounted tickets intended for young people, for people in wheelchairs, for carers and for others, and sell them on at the going rate on the secondary market to increase their profit margins. That has a serious impact on those consumers, who are then refused entry at the door, as well as impacting on the venue or artists that had subsidised tickets, and on the people for whom the lower priced tickets had been intended and who can no longer afford to attend the show.

I have spoken about music so far, but touting also affects other live events such as sport. Most recently, we have seen Viagogo listing up to 100 tickets for the England versus Iceland friendly at Wembley on 7 June, despite the fact that listing football tickets is illegal on unauthorised platforms—including Viagogo’s platform—for reasons of the safety of fans. When The Guardian journalist Rob Davies highlighted the listings on social media, Viagogo took down the tickets straightaway. Resale platforms should not be waiting to be caught out before complying with the law, but that is what we are seeing.

Another example of a secondary resale site having to be pushed into acting by media coverage was a recent BBC “Watchdog” report that raised concerns that some customers have not been able to receive a refund from Viagogo after being sent invalid tickets. Beth from Salisbury told the programme that she had booked a trip to Singapore to see her husband’s favourite band Coldplay as a thank you to him for his unwavering support during her cancer treatment. The two tickets to the show were bought through Viagogo for £500, but when the tickets arrived, the piece of paper said

“this is not a valid ticket”.

When she tried to get a refund, she was refused, despite the fact that Viagogo has a guarantee, apparently. In fact, it only refunded Beth’s money for the faulty ticket after the BBC “Watchdog” report. Given the weight of evidence of market dysfunction, which we have heard here and in the other place, it is disappointing that the Minister insists that the Government are already doing enough. If that is the case, why not agree to the amendment and see what comes out in the review?

[Sir Philip Davies]

The hon. Lady is making a good argument for what the Minister said—ensuring better enforcement of existing regulations. That seems to be the thrust of her argument, and what the Government say that they are delivering.

[Barbara Keeley]

It is just not happening. As we heard the last time we debated this issue a few weeks ago, just six people have been convicted of ticketing fraud—four of them in the past week. The exploitative practices that my hon. Friend the Member for Rhondda (Sir Chris Bryant) and I have talked about continue to be rife on resale platforms. The Minister must accept that this derisory and dismal record must not continue. Labour has committed to a range of strong measures to crack down on ticket touts and fix this broken system for fans. Will the Government start to accept the weight of evidence and do the same?