Govia Thameslink Rail Service

Peter Kyle Excerpts

Wednesday 13th July 2016 Westminster Hall

[Peter Kyle (Hove) (Lab)]

It is a pleasure to serve under your chairmanship for the very first time, Ms Ryan, and I am extremely grateful to the hon. Member for East Worthing and Shoreham (Tim Loughton) for securing this debate. He and I sometimes sit together on the train—we come from neighbouring constituencies—so we suffer alongside the people we serve and see the problems at first hand.

I want to do the unusual thing of thanking the Minister because in the short time that I have been an MP, she has never refused to meet me to discuss the issues. It has often turned into weekly discussions where the anger that has been expressed to me by the people I represent has been expressed in forceful terms to her, which she has always accepted at face value, and I am grateful for that.

In the year and a half that I have been a Member of Parliament, it has been made clear that representing a constituency served by Southern is like having toothache: you wake up in the morning and feel the pain of people who are trying, and failing, to get to work on time; you feel the pain of people who get home late in the evening. It is constant and absolutely unavoidable.

I never expected, when I became an MP, that I would become such an expert on the train system serving my constituency. I now know the timetable, even though it changes so readily. I know the rolling stock. I have spent time training and doing work shadowing on the line, including shadowing several drivers to enable me to understand the pressures they are under. I have visited London Bridge to see the construction site, and have made a visit to see the new rolling stock, to try to understand the pressures on the system. I understand the scale of the problem. There is historical underfunding; new rolling stock is coming on line; there is the London Bridge upgrade, as well as routine track maintenance; there is an industrial dispute; and very bad planning by the rail franchisee has led to the poor number of drivers and conductors that underpins all the problems.

[Sir Nicholas Soames]

Does the hon. Gentleman agree that part of the problem—apart from what was highlighted by my right hon. Friend the Member for Arundel and South Downs (Nick Herbert)—is that the franchisee never planned ahead sufficiently for the right number of drivers and continued to give us thoroughly wrong information about how quickly the increase in driver numbers would improve the service?

[Peter Kyle]

I am grateful for the right hon. Gentleman’s intervention, because that is an incredibly important point. As I have said, bad management planning has underpinned all that is happening. It takes 18 months to train a new driver, and the driver shortages of the past six months to a year were absolutely predictable. GTR should have been on the case far earlier, and the fact that there is such a shortage of expertise on the line, including the shortage of drivers and conductors, has underpinned a shambles and turned it into a crisis. I have absolute sympathy with the right hon. Gentleman’s intervention.

It is inexplicable to me that, even with all the challenges on the line, things have so quickly descended into crisis. At the moment, in the midst of an industrial dispute, there is what I can only describe as a dysfunctional relationship at the heart of the network—between Government and the franchise holder, and the franchise holder and the unions, with Railtrack involved as well underneath it all. It means that no one involved wakes up in the morning thinking, “How do I make passengers’ lives better today? How can I make passengers’ journey home better than the journey they took to work?” The impact is that there is damage to the economy. People arrive at work late and get written warnings. They get home late, which damages communities and family life, because they are not home to see their kids before they go to bed. It is quite heartbreaking.

Someone who got in touch with me said that she had aspired for most of her working life to live in Hove, by the seaside. That is a community that I chose to live in because I absolutely love it. She has been there for five or six years, but things have now got to the point where she must pack her bags and leave—go back to London—because she can no longer cope with the shambles that is the rail franchise. The service is letting down communities and people.

The Minister will know that not only do I come to her to whinge, like everyone else, but I also try to present solutions. Many hon. Members here are like me, and want to help to turn things around and be supportive. I hosted a public meeting last week. The chief operating officer for Govia kindly came down and faced the full force of the anger in my constituency, so I am very grateful to Dyan Crowther. She left the meeting having learned in no uncertain terms how strong the sentiment is at this time. I have also co-founded and co-chair, with the right hon. Member for Mid Sussex (Sir Nicholas Soames), an all-party group that will provide an opportunity for all MPs in the area to come together for scrutiny of the issue, and enable them to support the change that is needed. I hope my actions will prove constructive.

Campaigners handed me a petition on the way in, and there are some sensible questions that I want to put directly to the Minister on their behalf. They want a sustainable compensation scheme that will be much more aggressive, assertive and responsive than the present one. They want first class to be declassified permanently, while the temporary timetable is in operation. I have written to the Minister about that; it is eminently sensible. The campaigners want the Minister to announce the duration of the present temporary timetable. I hope she will take all those points into consideration and give direct answers to the campaigners who want action so much.

Oral Answers to Questions

Peter Kyle Excerpts

Thursday 30th June 2016 Commons Chamber

[Claire Perry]

My hon. Friend is a Taunton girl born and bred and has campaigned assiduously on this and many other issues since assuming her seat. I have met her to discuss this matter, and we are looking forward to seeing the proposals. We have changed the terms and conditions of the new stations fund so that promoters do not have to get to the GRIP 3 stage before their submission for funding. I am looking forward to seeing this and other applications.

[Peter Kyle (Hove) (Lab)]

21. What assessment his Department has made of the effect of the recent performance of the Southern rail franchise on economic productivity in the south-east.

[The Parliamentary Under-Secretary of State for Transport (Claire Perry)]

Surprisingly, there is no formal economic assessment of the impact of rail disruption, but I am in no doubt that the hon. Gentleman and I would completely agree that a disrupted railway is not good for the economy or for passengers. That is why we are so committed to once again making Southern rail a high-performing railway.

[Peter Kyle]

This shambles is turning into a crisis. I have people writing to me who are late for work every day and getting written warnings from their bosses. The Government seem to expect them to turn to their bosses and say, “Don’t worry. By 2018, it will all be fine”. When will this shambles and crisis end? When can people tell their bosses that things will get better?

[Claire Perry]

The hon. Gentleman and I talk about this a lot. He knows that there was disruption as a result of our record investment but that things are getting better—I point out again that in April we got up to an 83.8% public performance measure. If his constituents would like to write to bosses, I suggest they write to the union bosses involved, who are doing their members a grave disservice by bringing them out on completely unjustified grounds. This is a dispute about who presses the buttons that operate the doors and the change in the role of the second staff member; there are no job losses or changes to terms and conditions.

Oral Answers to Questions

Peter Kyle Excerpts

Thursday 10th March 2016 Commons Chamber

[Mr McLoughlin]

I have noted the publication of the report by the Independent Transport Commission, which will obviously feed into our wider considerations. On the wider issue of airport capacity and when we will be able to make a decision on the location, I hope, as I have previously said, to be able to do so later this year.

[Peter Kyle (Hove) (Lab)]

I have been contacted by one of my constituents, Fiona Brice, who describes the impact of late running trains on her job and her income. She says:

“Please understand that I am self-employed and cannot just phone in sick”

if I am late for work and the

“service fails me. This meeting was for a job worth £5,000 to me personally. Turning up 30mins late may well cost me this work.”

Does the rail Minister accept that late running trains and the lamentable performance of Southern rail are having an impact on the productivity of the south of England?

[The Parliamentary Under-Secretary of State for Transport (Claire Perry)]

The hon. Gentleman knows that I absolutely accept that point. I just point out that rail passenger satisfaction is up 3 percentage points over the country. The challenge we have is that, behind the national numbers, there are some lines, such as his Brighton main line, on which customers are absolutely not getting the punctuality and the service they deserve. That is why we are so committed to getting Network Rail and the franchise holder to work together. There is no blame; we want the two of them to work together to improve the service.

Oral Answers to Questions

Peter Kyle Excerpts

Thursday 10th December 2015 Commons Chamber

[Claire Perry]

First, I commend my hon. Friend for consistently promoting the interests of his travelling constituents. He may be aware that from next February, c2c, which runs trains throughout his neighbouring county in south Essex, is introducing an automatic compensation system, which will provide compensation after two minutes of delay for those customers who are registered and signed up to its system. That is exactly the sort of scheme I want to see nationally, so we will closely monitor the roll-out of this programme to see whether it can be rolled out across other franchises.

[Peter Kyle (Hove) (Lab)]

Flexible ticketing was announced in 2013 and was wildly popular in the south-east when it was trialled in 2014, but there are rumours that it is being kicked into the long grass. Will the Minister scotch those rumours for long-suffering commuters in the south-east by announcing the date for its roll-out?

[Claire Perry]

The hon. Gentleman is right to point out that the south-east flexible ticketing scheme, to which the Government have committed £80 million, is being implemented. We are currently looking at the best way to roll that out across the train operating companies. It has already gone live on Southern, Govia Thameslink Railway and indeed on c2c, and we are talking to Southeastern about the right date to introduce it. I would be happy to meet him to work on this together.

Aviation Security

Peter Kyle Excerpts

Thursday 5th November 2015 Commons Chamber

[Mr McLoughlin]

It is a matter of paramount importance for any Government to be able to get information that protects and ensures the safety of British citizens, and that is something that all members of this Government, from the Prime Minister down, take very seriously indeed.

[Peter Kyle (Hove) (Lab)]

The focus at the moment is rightly on the airport in Sharm el-Sheikh, but now that it is suspected that ISIS is targeting aviation, is the Secretary of State undertaking a review of security at British airports?

[Mr McLoughlin]

We are always reviewing safety at British airports; that does not stop. Indeed, people who use them sometimes complain about the level of intrusiveness in those airports. Of course we keep security under review. As I have said, in this particular case we were not satisfied about the way in which some of the security measures were being carried out.

Oral Answers to Questions

Peter Kyle Excerpts

Thursday 16th July 2015 Commons Chamber

[Claire Perry]

I commend the hon. Lady, who, unlike some of her colleagues, is an assiduous campaigner on the railways in her constituency. It is nice to see someone who really cares about the railways, rather than someone who simply reads out the Whips’ questions. [Interruption.] She is a Whip, as she points out, and this is her own question. She is right to focus on the issue of rolling stock, and she will be pleased to know that we have received a proposal for improving the rolling stock on that route, which we are now considering. I will take her suggestion into account.

[Peter Kyle (Hove) (Lab)]

Will the Minister tell us when the feasibility study on the Brighton main line 2 rail project was completed, and whether she will put the study in the House of Commons Library?

[Claire Perry]

Another person who cares about his local railways. I am hoping the hon. Gentleman will join us at London Bridge on Monday, where we are having a really deep dive into what is going on there and the recovery plans for his route. He will know that the Chancellor has committed further funding to the feasibility study, which will help inform us as to the overall benefits. Of course the hon. Gentleman knows that this line, although very welcome to many, has to be effective in terms of cost and affordability—that is what we will be looking to see.

[Peter Kyle]

On a point of order, Mr Speaker.

[Mr Speaker]

Not now—we will save the hon. Gentleman up for later.