Peter Gibson
Main Page: Peter Gibson (Conservative - Darlington)Department Debates - View all Peter Gibson's debates with the Department for Transport
Rail Ticket Offices
Peter Gibson Excerpts(10 months, 2 weeks ago)
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Huw Merriman
I have stated the position with regard to redundancies. A deal is on the table but the RMT will not give it to its members to make a determination. It included a commitment to no compulsory redundancies until December 2024. It is for the RMT to decide whether it wishes to get that protection in place. I will say the same thing to the hon. Member that I have said previously: I have worked with those groups; they were the first I met and are at the forefront of my mind in ensuring that this works. From a passenger perspective, if they want to reach out to a member of staff for any reason, they will do so, and members of staff will—because they are great members of staff—signpost them to somebody else. All members of staff must have the requisite training, and they do. I have great faith in our railway workforce to continue looking after passengers. I believe that these changes will bring more benefits in that regard.
Peter Gibson (Darlington) (Con)
I thank the Minister for meeting me yesterday to discuss the proposed closure of Darlington’s booking office. I also met David Horne yesterday afternoon to discuss that issue. I remain deeply concerned that our mainline station, which is currently receiving £139 million of expansion investment, will be left without a booking office. The elderly, disabled and vulnerable rely on help from our ticket offices, and if a station has barriers, that help needs to be in front of those barriers, not behind them. Ticket machines and apps have cut-off times, making purchases impossible in the minutes running up to a train leaving. Will my hon. Friend look into that problem? Will he assure the House that there is proper consultation, and that some ticket offices can be saved? Will he make it clear that representations can be made by letter and not just by email?