Broadband: Rural Communities

Peter Dowd Excerpts

Wednesday 13th December 2023 Westminster Hall

[Jim Shannon (Strangford) (DUP)]

It is a pleasure to speak in this debate and to be called first from the Opposition side. I would say it is unique; it may not be all that unique, but that is by the way. I thank the hon. Member for West Dorset (Chris Loder) for leading the debate so well. He set the scene well for his constituency; I will mirror what he said for my own, and others will do the same shortly. I am aware of what the hon. Gentleman has done to improve mobile and broadband connectivity for his constituents. Most of us here share the concern that some cannot access the same technological advances as others. This is very much a UK-wide issue, so it is great to be here to give a Northern Ireland perspective, as well as that of my constituents.

As the Minister will know, back in 2017 we had a deal with the Conservative party, through a confidence and supply motion, to deliver some £150 million of broadband across Northern Ireland. That secured the delivery of broadband to almost 90,000 rural premises across Northern Ireland. While others, namely Sinn Féin, postured and said that we did not need to do that, public money was spent on high-speed broadband for rural dwellers, and the intervention has been the most transformative investment for our rural economy since the electricity network was extended. We should never underestimate the importance of what happened at that time.

One of the most startling statistics of the past five years has been the fact that Northern Ireland, at 82% full-fibre broadband, is already well ahead of England at 67%, Scotland at 60% and Wales at 49%. The Republic of Ireland was way behind us at 40%. Maintaining current rates of progress until 2025 will see Northern Ireland becoming the first country in these islands in which availability reaches 99% of our premises. That is some of the good news. In my constituency of Strangford, we have had 5,000 homes upgraded, which is a massive boost for my constituency. It underlines the importance of what we did, so I publicly thank the Minister and our Government for the partnership we had at that time.

To update hon. Members on where we are now, in June 2023 the Department for the Economy in Northern Ireland launched a public review aimed at improving broadband infrastructure, predominantly in rural areas, to catch up that 18% who do not have it yet. Many constituents who have been in touch with my office have been able to avail themselves of the scheme, but others are still unable to resolve the issue.

The public review is part of the planned implementation of Project Gigabit in Northern Ireland. Project Gigabit in the UK is the Government’s flagship £5 billion programme to enable hard-to-reach communities to access lightning-fast gigabit-capable broadband. It is a commendable project by the Government here, and one that I welcome because I see the benefits; I am sure we will see more benefits shortly. In addition, members of the public, businesses, groups, organisations, telecoms infrastructure providers were able to avail themselves of the scheme, but thus far I am aware of a few instances where businesses are struggling to regain better connection.

I will give an example. I spoke to the Minister beforehand about this and gave him a letter along these lines just last week: I am currently dealing with an issue for a constituent whose business is on a rural road in Saintfield, a village in my constituency. I have sent numerous emails to the Department for Science, Innovation and Technology. I handed the case to the Minister through the Whip. Indeed, I have spoken to the Minister.

On this rural road, cables, fittings and nodes have been secured to permit the extension of sufficient broadband to this area. It is frustrating to have all that stuff in place when all we need to do is make that last connection, and then that business will be up and running. The work was halted by the Department for Culture, Media and Sport, and my constituents have received little or no communication on the improvement of their broadband. I am hopeful that the Minister will help to resolve the issue for my constituents, and I know my hope and confidence in him will not be misplaced, but the damage and the hassle for local businesses are extremely destructive to people’s livelihoods.

Another example of where we need to improve relates to card payments and the sending of digital invoices and receipts. Cards are often not charged and there are delays in the processing of payments, which poses an inconvenience for customers and business owners. When broadband is poor, emails with digital receipts will not send properly and online orders cannot be made efficiently. That creates more issues for local businesses, given that we encourage people to invest in them daily. I look again to the Minister, who always responds positively and grasps the issues that we put to him. I am confident that his answers will reinforce my faith in him. I ask him to look at the cases I have mentioned, and I would be grateful if he expedited any work on them for the betterment of my constituents’ businesses.

Many farmers in my constituency—others will probably say this as well—keep track of livestock through online apps. Given that there is so much rural theft, that is to be encouraged, and I encourage it in my constituency. To ensure that the agricultural industry can thrive, we must ensure that rural connectivity is made a priority. Doing so will benefit the local economy, which agriculture plays such an important role in making successful. Like the constituency of the hon. Member for West Dorset, my constituency of Strangford has seen many large high-street bank closures in the past couple of months. In the past couple of years, 11 banks have closed in my constituency, which has meant a huge shift to online banking.

I am conscious that others wish to speak; I want to give them equal time to contribute, so I will conclude. For rural constituents, online and telephone banking are more or less their main ways of accessing banking services. If decisions are being taken to close banks, we must ensure that consideration is given to having the best possible broadband and mobile signal. I am confident that we can achieve that, and I look forward to it. Again, I ask the Minister to chase up the constituency case that I mentioned and to keep in contact with my office. He has already given me that commitment, and I am quite sure that that will happen.

[Peter Dowd (in the Chair)]

Thank you. That was just the amount of time that I had in mind: seven minutes. I call Selaine Saxby.

--- Later in debate ---

[Sir Chris Bryant]

No, it is not a good excuse and that is not a very good argument to make.

I concur with the point made by the hon. Member for Meon Valley about the head of Openreach. It is important that major corporations, which broadly speaking have not far off a monopoly position in the UK, respond to Members of Parliament as swiftly and directly as possible and do not simply pass the buck. The hon. Lady also made a very good point about the need for better co-operation between all the different operators in this field, because now, with all the “old-nets”—I fully support competition within the market—there is a danger, which I will discuss a little later, that if there is not co-operation there will be a complete and utter muddle.

I think I have heard some of the speech by the hon. Member for Westmorland and Lonsdale (Tim Farron) before, too, and again I commend him for repetition; it is not something ever to complain about in politics. He made two really important points. The first was that being isolated is a dangerous place to be in the modern world. If we think about an elderly person who relies on mobile connectivity to connect to her relatives, who might be on the other side of the world, or to healthcare providers, that is evident, and the point is extremely well made. He also made a point about hill farmers. Funnily enough, when I had a farm in the Rhondda, which was on a hill, I had the best connectivity I have ever had, but that was purely and simply because the mast was almost immediately opposite my house.

The hon. Member for Somerton and Frome (Sarah Dyke) made a very important point about Driver and Vehicle Licensing Agency or DVLA services no longer being available in post offices. Soon, my constituency will no longer have a bank at all—no bank whatsoever. Of course lots of people are using digital banking services today, but sometimes it is necessary for someone to go physically to a bank, to prove their identity and so on. Banks will need to go a considerable further distance to make some things available online that currently people cannot do online; because of the distances involved in travelling in rural areas, the present situation is simply problematic. However, even if that happens, people need full access to a broadband connection; otherwise, they are simply unable to continue their business.

I think that Vintage Ghetto is the hon. Lady’s business, or perhaps one of her businesses; I do not know. Vintage Ghetto has some very fine things online, if anybody wants to go shopping before Christmas. However, I simply note that it will be difficult for people to pursue that kind of business, which many people in rural areas now do, without having a really strong broadband connection.

Finally, there was the contribution by the hon. Member for Angus (Dave Doogan). I would have laid a bet that he would refer to what the Scottish Government have done and condemn the Westminster Government for not doing what the Scottish Government have done. I could point out that the Welsh Government have often intervened in the same way in Wales to address some of the problems that we have in rural areas. However, the truth is that we need a whole-UK answer to all these issues, and I will give some of the reasons why in a moment.

Broadband is not just important in rural areas but absolutely vital—for building or growing a business; for running a farm or, for that matter, diversifying an agricultural business, for instance by allowing tourism; for doing homework or, for that matter, doing university study; for providing healthcare and local services; and, frankly, for growing up, by allowing children to talk to their friends online, play a video game or download a film.

Members have talked a lot about the haves and the have-nots in this field. Members may not be aware that the phrase “haves and have-nots” originally comes from “Don Quixote”. It is when Sancho Panza says:

“There are two kinds of people in this world, my grandmother used to say—the haves and the have-nots. And she stuck to the haves. And today, Señor Don Quixote, people are more interested in having than in knowing. An ass covered with gold makes a better impression than a horse with a packsaddle.”

I quote that extract because one of my concerns about the way that we are developing in relation to broadband and digital connectivity in this country is that we get a bit too focused on the “having” rather than on the “using”. Indeed, my biggest concern as an MP who represents one of the poorest constituencies not only in the UK but in Europe, is the affordability issue.

I have raised this issue in a previous debate and I know that the Minister has similar concerns. There are social tariffs. They are almost unknown to most of the people who might be able to take them up. One local council—maybe several councils now, but certainly Sunderland City Council wrote to everybody in its area about social tariffs. The council had the information on who qualifies for universal credit and who therefore qualifies for a social tariff, so it wrote to everybody concerned and that drove up the take-up of social tariffs. However, when 18% of poorer homes in the country—in my patch, I suspect the percentage is even higher—do not have any internet to home at all, even when superfast broadband or gigabit capability is available, that is going to be a long-term problem for levelling up, for all the reasons that the hon. Member for West Dorset gave earlier. It is not levelling up if people simply cannot afford to take something up.

Secondly, as several Members have said, many people are not taking up better connectivity, either because it is too expensive or because they simply do not understand what the benefit might be to them. When we and the industry bang on about gigabit-capable, megabits per second, superfast or fast broadband and all the rest of it, that is not a sell to an ordinary household. People want to know what they will be able to do that they could not do previously and therefore why they need it. There is a real marketing problem across the whole of the UK that we need to address if we really are to drive up take-up, otherwise the danger is that all the companies will be making massive investments but getting no return. That is when the whole situation may get into trouble.

I worry about the exclusion of certain areas and categories of people. I have asked the Minister this before and I ask him again: how are we doing on new contracts for Project Gigabit? When I asked him the last time we met, he said that more were going to be let in the next few months. It would be interesting to know precisely how that is going.

My other concern is this: competition is a really good thing, but not if it turns every street into the wild west. In just the last few weeks, in my own patch—particularly in Tonypandy, CF40—lots of different companies have been digging up the roads again and again. People are sick of it. It is happening not just in Kingston upon Hull but in lots of different places in the country. I worry that the system, through Ofcom’s powers, is not strong enough to ensure that there is proper co-operation. One complaint I had said:

“You will have seen road closures without relevant permissions being granted, poor reinstatement of pavements, mud-laden streets, poor communications with residents and tardy workmanship.”

I am fully in favour of companies such as Ogi rolling out gigabit-capable broadband in my patch, but I also want to see rational co-operation between the different organisations.

Finally, the Minister will know that the Government’s digital strategy is now more than a decade old. In fact, the online version has references to websites and programmes that no longer exist, so I think it is time for a new Government digital strategy. After the Government responded to the House of Lords digital exclusion report, Baroness Stowell, who is a Conservative Member of the House of Lords, said that the failure to come up with a new Government digital strategy

“suggests a reluctance to dedicate political attention and departmental resource to this matter”,

and the Communications and Digital Committee in the House of Lords said:

“The Government’s contention that digital exclusion is a priority is not credible.”

I therefore hope that the Government will announce today that they will start consultation on a new Government digital strategy.

I will end with some questions. I have asked these questions before, but the Minister did not answer them. Have I run out of time?

[Peter Dowd (in the Chair)]

indicates assent.

[Sir Chris Bryant]

I have run out of time. I asked them last time: perhaps the Minister will answer them this time.

[Peter Dowd (in the Chair)]

I thank the hon. Member for his contribution, particularly the opening part.