Peter Dowd
Main Page: Peter Dowd (Labour - Bootle)Department Debates - View all Peter Dowd's debates with the Home Office
(2 years ago)
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Kevin Foster
I thank my right hon. Friend for his comments. We have increased the capacity of the counter service, which is similarly seeing much-increased demand. We certainly accept the point that there need to be significant improvements in the performance of the advice line and the MPs’ line, and we are already engaging with Home Office teams about how we can get more resources in so that people can have their queries answered, particularly when Members of Parliament raise issues on behalf of those with compelling and compassionate reasons for travel and therefore need their application to be expedited.
Peter Dowd (Bootle) (Lab)
I have a passport office in my constituency; may I say gently to the Minister that his rather transactional and at times nonchalant approach will not go down well with constituents throughout the country? I have had queries from all over the country because of this situation, and delays have been reported for months on end. Will the Minister confirm whether the backlog is reducing or increasing and how significant that might be? Will he consider compensating those who may have lost holidays outside the times allowed, or the people who have even lost jobs as a result of the problems at the Passport Office?
Kevin Foster
I am disappointed to hear the hon. Gentleman’s comments and the tone of them. We have not been nonchalant. Although others have not shown too much interest until now, the teams—including those in the hon. Gentleman’s constituency—have been working hard. In some cases, they have been working extra hours over weekends—for which I pay tribute to them—to produce a record output that is far above any other Passport Office output on record.
What the hon. Gentleman says sounds rather odd when we are recruiting extra staff and making sure that cases can still be expedited if there are urgent demands. We were clear last year that we put the service standard at 10 weeks to make sure people knew that they may need to allow extra time. Last year, we sent 4.7 million texts to those who had not renewed their passport to try to encourage more people to get their passport applications in. Far from our being nonchalant or uninterested, a lot of work has been done. It is a shame that the passport teams working hard in the hon. Gentleman’s constituency are perhaps not getting some of the credit they deserve.