Govia Thameslink Rail Service

Paul Maynard Excerpts

Monday 12th September 2016 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Paul Maynard)]

I congratulate my hon. Friend the Member for Crawley (Henry Smith) on securing this debate—my first as rail Minister, as he rightly pointed out. Usually we would take satisfaction from that fact, but given the subject matter that we are discussing and what is occurring on the Southern network, it is hard to take any satisfaction at all. I know that it is a subject particularly close to his heart. He talked about the meeting that he chaired in August with GTR officials. Not only has he called me for my first Adjournment debate, but he also accompanied me on my first ministerial visit, as he mentioned, when we visited the Three Bridges depot and saw the control room where Network Rail and GTR are seeking to work together.

Let me say first and foremost that I completely understand my hon. Friend’s personal frustration, which he eloquently set out, and I recently read about in his powerful column in Rail magazine. I also understand his constituents’ frustration, and indeed that of all the constituents of hon. Members who are here, about the service that they are receiving. I expect that GTR should be able to run a reliable and predictable service for passengers. I can only imagine what it must be like to be dependent on such an unpredictable service as a commuter. I have read the emails and the letters, and I understand the genuine distress that so many feel at the inadequate service they are receiving.

I would therefore like to assure my hon. Friend, and all the other hon. Members here tonight, that the Secretary of State and I are determined to resolve these issues as quickly as possible, and that this has been a priority for us both since our appointment. That is why, as my hon. Friend observed, on 1 September the Secretary of State announced a £20 million fund that will help to replace equipment likely to fail and renew the most problematic stretches of track. It will also double the number of rapid response teams to solve problems and increase staff on the busiest platforms to get passengers away on time.

As my hon. Friend mentioned, one of those stations is Gatwick in his constituency. In the coming days, I will be meeting John Halsall, the new route director, to discuss some of the details of what will be occurring at Gatwick. It is important to say that this £20 million is not money that is going to Southern but money that is going to Network Rail to fund its priorities in improving the infrastructure to give Southern the best chance it has to run the very reliable and predictable service that I spoke of earlier.

Members will be aware that the Secretary of State has announced the appointment of the vastly experienced Chris Gibb to head a new project board. This board will work with GTR, the DFT and Network Rail to explore how to achieve a rapid improvement to services. It will oversee the £20 million fund, and also closer working between the three organisations. We need a joined-up approach to running the network and making things better. This Government are committed to putting passengers first. That is why I was personally determined that a passenger representative be included on the board, which is relatively small, to ensure that commuters’ views are heard and that improvements properly reflect what passengers themselves want. This is a time-limited board. It will present a plan in the autumn and actions will be implemented soon after. The Secretary of State and I will seek personally to update ourselves on its progress and hold it to account.

As hon. Members will be aware, the ongoing works at London Bridge station have been a main contributor to the disruption faced by passengers. However, those works are part of a £6.5 billion pound Government-sponsored Thameslink programme that will improve passenger experience now and in the future, and build a railway that is fit for the future. In addressing the historical lack of investment in this part of the network, we are investing £1.1 billion in the London Bridge programme alone. Delivering works of this huge scale while operating one of the busiest routes into London was always going to take time and, regrettably, cause some disruption.

With a recovering economy, particularly around London, more and more people want to travel to and from the capital. In the past five years alone, the number of passengers on Thameslink has grown by 40%, and on Southern the figure is 32%. The Thameslink programme will have a significant transformational effect on the capacity on this core inner-London route, delivering new trains that will operate every two to three minutes through central London at peak times. A total of £1.62 billion is being invested in new trains to meet this requirement, and they will be introduced between now and summer 2018. The first of those ran on 20 June, and there are now six in service. That will mean new and improved connections, providing better travel options to more destinations than ever before. My hon. Friend mentioned the future timetable from 2018. Although my focus at the moment is on restoring normality to the timetable, I am always keen to hear from colleagues their priorities for future service levels on the network.

I will now turn to the issue of industrial action. As hon. Members will be aware, trade unions and Southern have been in dispute since mid-April. The dispute has centred on driver-operated doors and it is adding significantly to the disruption that passengers are facing. However, moving to a way of working in which the driver controls the train doors and the second person on the train is able better to support passengers of varying needs is, in my view, more passenger-friendly, and it will allow a higher performing, more resilient rail service. The unjust industrial action arising from this dispute is holding GTR back from delivering a modern, safe and passenger-focused railway. Moreover, it is not in the interests of staff, either.

The action has led GTR to implement a revised timetable, cutting the number of services on weekdays to try to ensure a more reliable and predictable service for passengers, and ensuring that Network Rail can get access to the track to improve the infrastructure’s reliability.

[Caroline Lucas]

Will the Minister recognise, though, that many of the guards, certainly those I have spoken to, are taking action, very reluctantly, because they genuinely believe that there are safety concerns with driver-only operation? The fact that the Rail Safety and Standards Board says otherwise should not give us any comfort, given that plenty of private rail company operators sit on it. Does he not accept that if the Government withdrew the DOO element of the franchise, we would be able to resolve the issue much more quickly?

[Paul Maynard]

I am afraid that I have heard that tale from the hon. Lady time and again during the eight weeks I have been doing this job. Driver-controlled operation is safe. The Rail Safety and Standards Board says so, and to suggest that because it is funded by rail companies it is in some way not to be trusted overlooks the fact that we have one of the safest railways in Europe. She needs to decide how she is going to put passengers first, and I am waiting to hear that from her.

[Nick Herbert (Arundel and South Downs) (Con)]

Further to that point, do not 60% of trains operated by GTR, and, indeed, a highly significant proportion of the whole network, already have driver-only operated doors? It cannot therefore be the case that they are all unsafe.

[Paul Maynard]

Such trains have been in operation for more than 30 years—even on the British Rail network—and they are perfectly safe, in my view.

On 5 September, I was pleased to inform the House that Southern had reinstated 119 weekday services. That means that more than nine out of 10 trains on the network are now running to the original weekday timetable. At the moment, that is benefiting passengers mainly on inner-London services, with almost all London Bridge peak trains running again and the restoration of the service to Southern’s west London line.

As my hon. Friend the Member for Crawley has pointed out, Sussex passengers have yet to benefit. I will meet GTR later this week further to discuss its plans. I have made it clear that I expect the tempo of the introduction to be maintained and that the matter should be resolved in weeks, not months. I acknowledge that some routes are still suffering badly, and my priority is making sure that those services are restored in a timely, sensible and lasting manner.

It is unacceptable that the rail unions are causing more disruption for passengers by holding these strikes and unofficial industrial action. The real solution is for the RMT to bring the dispute to a close and start to put passengers first.

It is understandable that, with services as they are, my hon. Friend has raised the issue of fares, the cost of which has an immense impact on people’s budgets. That is why, as he pointed out, we have capped fares that we regulate at inflation for four years running and will continue to do so for the life of this Parliament. That means that fares can rise only by 1.9% in 2017, providing an annual saving of £425 in the five years until 2020.

I also acknowledge that compensation is an important part of this picture, given the cost of rail travel and the disruption caused. In its current form, Delay Repay compensation continues to apply against the permanent standard timetable. It is important that all travellers are aware of that when assessing their eligibility to claim. The Secretary of State and I are continuing to consider more generous compensation for passengers on this route, and we hope to make a timely announcement. I want to ensure that we focus on restoring normality to the timetable, and that has to be the most important task at hand.

[Jeremy Quin (Horsham) (Con)]

It is a great pleasure to welcome my hon. Friend to the Dispatch Box. On the point about compensation, I recognise what he is saying, but the need for compensation has been recognised from the Dispatch Box by my right hon. Friend the Member for Witney (Mr Cameron). As my hon. Friend the Member for Crawley (Henry Smith) said in his opening speech, it has also been mentioned in Westminster Hall. The sooner we can get that out to our constituents, the better. I hope that “timely” means a rapid announcement, if I may press the Minister on that.

[Paul Maynard]

My hon. Friend may, of course, press me on that. I know that he asked that question of the former Prime Minister and got quite a categorical answer. I assure him that we are working on this important issue on a regular basis, and it is a matter of frequent conversation. It has not been put on the back burner, and I hope he will be getting some helpful news relatively soon.

[Chris Philp]

Given that our constituents have paid very large sums of money for season tickets this year and have manifestly not received the service they have paid for, would the Minister and his colleague the Secretary of State consider paying each and every season ticket holder a rebate of, for example, 10% of their season ticket payment—[Interruption.] Or 20%; we seem to be conducting an auction. Would the Secretary of State consider paying them such a rebate in recognition of the fact that they have not received the service they have paid for?

[Paul Maynard]

I am grateful for that contribution. There are numerous ways in which we are considering the potential for compensation. I will take that suggestion on board, and I hope to make further announcements in due course.

This stretch of the network is one of the most intensively used in the country, and it has seen a dramatic increase in the number of journeys over the past few years. We therefore had to update and modernise the service, not least to accommodate greater passenger numbers and to ensure their journeys are comfortable. That has required significant engineering work in the central London area. That work will ultimately, by the end of 2018, increase the capacity and frequency of trains stopping at peak times, to the benefit of all hon. Members gathered here today and to their constituents.

That said, I recognise that the current performance is not good enough. I expect GTR and Network Rail to work together to make sure that it improves significantly, so that passengers, on whose behalf the railway operates, can have the reliable, predictable railway for which they have paid.

Question put and agreed to.