Govia Thameslink Rail Service

Chris Philp Excerpts

Monday 12th September 2016 Commons Chamber

[Henry Smith]

I am grateful to my hon. Friend. She has been a firm campaigner on behalf of her constituents and others—[Interruption.] A doughty campaigner, as my hon. Friend the Member for East Worthing and Shoreham (Tim Loughton) says from a sedentary position. My hon. Friend the Member for Wealden (Nusrat Ghani) has been a doughty campaigner on behalf of people across East Sussex and West Sussex too.

I was pleased to see the new rail Minister provide a written statement on GTR when Parliament reconvened earlier this month, and I hope that he will continue to update colleagues in writing and, of course, in person.

As part of the £20 million improvement fund, additional staff will be hired at all stations, including East Croydon and Gatwick Airport, which is in my constituency. I understand that £1 million will be spent on testing platform and dispatch staff infrastructure at these stations. Will the Minister please provide an update on a timetable for staff hire and equipment testing at Gatwick Airport station? I hope that these improvements will reduce the need for my constituents, with continuing exasperation, to use the Delay Repay system.

On compensation for passengers, as I mentioned in response to my hon. Friend the Member for East Worthing and Shoreham, let me be clear: compensation is not a solution in itself, but improving the compensation procedure and making the process simpler for passengers are important in the short term.

I very much welcome the letter, which has been placed in the Library of the House, from the rail Minister to the Chair of the Transport Committee, the hon. Member for Liverpool, Riverside (Mrs Ellman), dated 6 September 2016. The Minister wrote that

“rail customers should not be denied any consumer rights or protections even for a temporary period while the rail industry works to put in place more consistent compensation arrangements between train operators.”

The previous rail Minister, my hon. Friend the Member for Devizes (Claire Perry), stated in June that the Government

“are committed to improving compensation arrangements for passengers. . . We expect to make an announcement on this in the next few months.”

This followed a previous announcement in the 2015 autumn spending review that passengers would soon have access to compensation when trains are more than 15 minutes late. My constituents have described to me their frustration when they experience a delayed train and often miss out on compensation because their service is delayed, for example, by marginally less than the current 30-minute threshold. When can we expect further details from the Minister about the enhanced compensation measures?

Last week saw the all too familiar sight of Southern railway staff handing out leaflets to passengers, advising of the details of the latest RMT union strikes. Now, I have been clear that I have no hesitation in criticising GTR when necessary, and, as a regular commuter on the network, I doubt there will be a single Member here tonight who disagrees with me when I say that it is extremely necessary on far too many occasions to hold the company to account. However, we cannot allow the RMT union to escape blame either. Yes, we criticise GTR when its service does not run on time, but we must also question why the RMT union, having seen the issues affecting our constituents in getting to work, see this as an opportunity for industrial action and the creation of further misery and difficulty.

[Chris Philp (Croydon South) (Con)]

Does my hon. Friend agree that the RMT strike is totally without justification? There are no pay cuts and no job losses, and there will still be two staff on all the trains. Will he also join me in condemning not just the official strike action, but the equally invidious unofficial strike action held via the very high levels of sickness we see daily?

[Henry Smith]

My hon. Friend has been an excellent representative since being elected to the House last year, particularly on the issue of Southern rail and Thameslink delays. We are seeing industrial action that is taking advantage of a very difficult situation, with infrastructure failures and a large franchise trying to cope, and that is unacceptable. On the issue of driver only-operated trains, we are not seeing any reduction in guard staff numbers. I appreciate that there are safety issues that need to be properly addressed, but passengers do not at all appreciate this sort of confrontation between unions and management when they are stuck, delayed on platforms.

Let me turn to the new timetable consultation. Last week, GTR was due to open the public consultation for its timetable from 2018. While I would urge my constituents to take part in that process, I ask my hon. Friend the Minister what discussions he has had with the company concerning its service going forward.

Rail fares are a further issue of consternation for commuters in my constituency. I know that I am not alone in calling for fares to be frozen and not put up in line with inflation, as a result of the issues that my constituents, and others across the south of England, have been experiencing for about a year now. The Government admit, obviously, that there is a problem, not least because they will be spending £20 million on the rapid upgrades. While the Government’s cap on fares will save season ticket holders an average of £425 through this Parliament, does the Minister not agree that it is right for the passengers who have endured such prolonged disruption to receive an exemption from this fare rise?

While we are seeing some benefits, such as the new rolling stock—the Thameslink class 700 trains, for example—things are not happening quickly enough. Passengers in Crawley and across London and the southern counties continue to be affected. They include a constituent of mine, for example, who works as a nurse. All she wishes to do is to get to work to serve her patients. However, because she travels by rail, that is becoming more and more difficult for her. On behalf of all passengers, commuters and staff who want a decent rail network, I urge the Government to ensure that GTR is held to account and that these improvements are realised.

The time is now 10.23 pm. I anticipate that the debate will conclude at about a quarter to 11. Normally, I should be able to rely on getting the tube to London Victoria station and a train back to Three Bridges. The reality today is that I have driven in to Westminster because I cannot be confident of getting home tonight unless I do that. The impact that these events are having on our broader transport congestion and infrastructure is unacceptable. What might seem quite a parochial issue is, I think, affecting the national economy and having a significant effect on people’s personal lives and on the strength, growth and environment of London and the south-east.

--- Later in debate ---

[Paul Maynard]

My hon. Friend may, of course, press me on that. I know that he asked that question of the former Prime Minister and got quite a categorical answer. I assure him that we are working on this important issue on a regular basis, and it is a matter of frequent conversation. It has not been put on the back burner, and I hope he will be getting some helpful news relatively soon.

[Chris Philp]

Given that our constituents have paid very large sums of money for season tickets this year and have manifestly not received the service they have paid for, would the Minister and his colleague the Secretary of State consider paying each and every season ticket holder a rebate of, for example, 10% of their season ticket payment—[Interruption.] Or 20%; we seem to be conducting an auction. Would the Secretary of State consider paying them such a rebate in recognition of the fact that they have not received the service they have paid for?

[Paul Maynard]

I am grateful for that contribution. There are numerous ways in which we are considering the potential for compensation. I will take that suggestion on board, and I hope to make further announcements in due course.

This stretch of the network is one of the most intensively used in the country, and it has seen a dramatic increase in the number of journeys over the past few years. We therefore had to update and modernise the service, not least to accommodate greater passenger numbers and to ensure their journeys are comfortable. That has required significant engineering work in the central London area. That work will ultimately, by the end of 2018, increase the capacity and frequency of trains stopping at peak times, to the benefit of all hon. Members gathered here today and to their constituents.

That said, I recognise that the current performance is not good enough. I expect GTR and Network Rail to work together to make sure that it improves significantly, so that passengers, on whose behalf the railway operates, can have the reliable, predictable railway for which they have paid.

Question put and agreed to.