Govia Thameslink Rail Service

Caroline Lucas Excerpts

Monday 12th September 2016 Commons Chamber

[Henry Smith]

My hon. Friend anticipates a couple of points I will raise in a few moments, but I agree with him that the Department for Transport needs to look at the cost to season ticket holders in particular, when it comes to the new year. I will come on to mention the need for more swift compensation for those passengers who have been adversely affected.

Of course, as well as the £20 million of investment, the Government have announced a new project board. The Department has said that this is to achieve a rapid improvement to the service, and I sincerely hope that this means we will see benefits in the weeks ahead, rather than in the months to come.

[Caroline Lucas (Brighton, Pavilion) (Green)]

I congratulate the hon. Gentleman on securing this important debate. As he says, he is speaking for all our constituents whose lives are being wrecked by the incompetence of this rail company. Does he agree that that new project board might do better if it had more passenger representatives? Passengers feel locked out from many of the decisions that are being taken, but I understand that there is going to be only one of them on that board.

[Henry Smith]

I am grateful to the hon. Lady for intervening, and I pay tribute to her for the cross-party way in which Members of the House are seeking to address this issue. Again, she anticipates a matter that I will be coming on to deal with. Greater passenger representation is important, as indeed, as I will mention, is reporting back to us—the elected representatives in this House.

Although the project board will see closer working together between GTR and Network Rail, I hope the Minister will in, addition, work to facilitate talks between GTR and the RMT, to prevent the continuation of the current situation where the union undertakes further strikes and causes even more misery for passengers.

I am sure that colleagues from both sides of the House will welcome confirmation that, as the hon. Member for Brighton, Pavilion (Caroline Lucas) said, there will be a passenger representative on the review board. I and Members on both sides of the House continue to try to ensure that the voices of our constituents are heard as this situation goes on. I trust, that elected representatives will be a part of the process and that there will be greater passenger representation. I welcome the fact that the new project board head will report weekly to my right hon. Friend the Transport Secretary and my hon. Friend the rail Minister. I would appreciate assurances that Minsters will update the House on the board’s progress.

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Transport (Paul Maynard)]

I congratulate my hon. Friend the Member for Crawley (Henry Smith) on securing this debate—my first as rail Minister, as he rightly pointed out. Usually we would take satisfaction from that fact, but given the subject matter that we are discussing and what is occurring on the Southern network, it is hard to take any satisfaction at all. I know that it is a subject particularly close to his heart. He talked about the meeting that he chaired in August with GTR officials. Not only has he called me for my first Adjournment debate, but he also accompanied me on my first ministerial visit, as he mentioned, when we visited the Three Bridges depot and saw the control room where Network Rail and GTR are seeking to work together.

Let me say first and foremost that I completely understand my hon. Friend’s personal frustration, which he eloquently set out, and I recently read about in his powerful column in Rail magazine. I also understand his constituents’ frustration, and indeed that of all the constituents of hon. Members who are here, about the service that they are receiving. I expect that GTR should be able to run a reliable and predictable service for passengers. I can only imagine what it must be like to be dependent on such an unpredictable service as a commuter. I have read the emails and the letters, and I understand the genuine distress that so many feel at the inadequate service they are receiving.

I would therefore like to assure my hon. Friend, and all the other hon. Members here tonight, that the Secretary of State and I are determined to resolve these issues as quickly as possible, and that this has been a priority for us both since our appointment. That is why, as my hon. Friend observed, on 1 September the Secretary of State announced a £20 million fund that will help to replace equipment likely to fail and renew the most problematic stretches of track. It will also double the number of rapid response teams to solve problems and increase staff on the busiest platforms to get passengers away on time.

As my hon. Friend mentioned, one of those stations is Gatwick in his constituency. In the coming days, I will be meeting John Halsall, the new route director, to discuss some of the details of what will be occurring at Gatwick. It is important to say that this £20 million is not money that is going to Southern but money that is going to Network Rail to fund its priorities in improving the infrastructure to give Southern the best chance it has to run the very reliable and predictable service that I spoke of earlier.

Members will be aware that the Secretary of State has announced the appointment of the vastly experienced Chris Gibb to head a new project board. This board will work with GTR, the DFT and Network Rail to explore how to achieve a rapid improvement to services. It will oversee the £20 million fund, and also closer working between the three organisations. We need a joined-up approach to running the network and making things better. This Government are committed to putting passengers first. That is why I was personally determined that a passenger representative be included on the board, which is relatively small, to ensure that commuters’ views are heard and that improvements properly reflect what passengers themselves want. This is a time-limited board. It will present a plan in the autumn and actions will be implemented soon after. The Secretary of State and I will seek personally to update ourselves on its progress and hold it to account.

As hon. Members will be aware, the ongoing works at London Bridge station have been a main contributor to the disruption faced by passengers. However, those works are part of a £6.5 billion pound Government-sponsored Thameslink programme that will improve passenger experience now and in the future, and build a railway that is fit for the future. In addressing the historical lack of investment in this part of the network, we are investing £1.1 billion in the London Bridge programme alone. Delivering works of this huge scale while operating one of the busiest routes into London was always going to take time and, regrettably, cause some disruption.

With a recovering economy, particularly around London, more and more people want to travel to and from the capital. In the past five years alone, the number of passengers on Thameslink has grown by 40%, and on Southern the figure is 32%. The Thameslink programme will have a significant transformational effect on the capacity on this core inner-London route, delivering new trains that will operate every two to three minutes through central London at peak times. A total of £1.62 billion is being invested in new trains to meet this requirement, and they will be introduced between now and summer 2018. The first of those ran on 20 June, and there are now six in service. That will mean new and improved connections, providing better travel options to more destinations than ever before. My hon. Friend mentioned the future timetable from 2018. Although my focus at the moment is on restoring normality to the timetable, I am always keen to hear from colleagues their priorities for future service levels on the network.

I will now turn to the issue of industrial action. As hon. Members will be aware, trade unions and Southern have been in dispute since mid-April. The dispute has centred on driver-operated doors and it is adding significantly to the disruption that passengers are facing. However, moving to a way of working in which the driver controls the train doors and the second person on the train is able better to support passengers of varying needs is, in my view, more passenger-friendly, and it will allow a higher performing, more resilient rail service. The unjust industrial action arising from this dispute is holding GTR back from delivering a modern, safe and passenger-focused railway. Moreover, it is not in the interests of staff, either.

The action has led GTR to implement a revised timetable, cutting the number of services on weekdays to try to ensure a more reliable and predictable service for passengers, and ensuring that Network Rail can get access to the track to improve the infrastructure’s reliability.

[Caroline Lucas]

Will the Minister recognise, though, that many of the guards, certainly those I have spoken to, are taking action, very reluctantly, because they genuinely believe that there are safety concerns with driver-only operation? The fact that the Rail Safety and Standards Board says otherwise should not give us any comfort, given that plenty of private rail company operators sit on it. Does he not accept that if the Government withdrew the DOO element of the franchise, we would be able to resolve the issue much more quickly?

[Paul Maynard]

I am afraid that I have heard that tale from the hon. Lady time and again during the eight weeks I have been doing this job. Driver-controlled operation is safe. The Rail Safety and Standards Board says so, and to suggest that because it is funded by rail companies it is in some way not to be trusted overlooks the fact that we have one of the safest railways in Europe. She needs to decide how she is going to put passengers first, and I am waiting to hear that from her.