Debt Advice (FCA Levy)

Paul Blomfield Excerpts

Tuesday 21st January 2014 Westminster Hall

[Paul Blomfield (Sheffield Central) (Lab)]

Thank you, Mr Hollobone—no pressure at all then. It is a delight to be here with you in the Chair, and I congratulate the hon. Member for Worcester (Mr Walker) on securing the debate. He has been a committed champion of the cause and one of several colleagues on both sides of the House who have sought the effective regulation of payday lending.

The reason for today’s debate is simple: the need for free and independent debt advice is growing, which is due in no small part to the unscrupulous practices of payday loan companies. We now have a unique opportunity to tackle the problem without cost to the public purse. Payday lenders, as the hon. Gentleman pointed out, will soon have to pay the FCA levy to fund free debt advice. When they do, we need to ensure that they pay an amount commensurate to the problems that they cause and, crucially, that the total pot of money collected increases to fund the additional advice that is needed. There certainly should not be any levelling down of payments simply because more financial service companies will be paying the levy.

As has been pointed out, the Money Advice Service is consulting on its draft business plan as we speak. Extraordinarily, it is suggesting keeping the budget for debt advice unchanged. That cannot be right and, to my mind, it brings into question the organisation’s judgment. MAS’s own research, which was conducted last year by YouGov, indicates that

“there is a growing need for impartial money and debt advice in the UK”.

It estimates that 8.8 million people are over-indebted, from struggling students to working families, and that only 1.5 million of those people are getting advice. That is an extraordinary figure, but it is only the tip of the iceberg, because a further 900,000 have said they were planning to seek such advice and another 1 million said that they were actively considering it. The FCA’s very welcome proposal that payday lenders should signpost borrowers to free debt advice at the point of roll-over means that the demand for debt advice will only grow. Indeed, many of us think that the signposting should be on the initial health warning, too.

According to the Office of Fair Trading, one in every three people who take out a payday loan seek debt advice, which is a sure sign of the link between the payday loan product and the problems it creates. The number of people contacting the StepChange debt charity for help with payday loan problems increased sevenfold between 2008-09 and 2011-12, as has been pointed out, while Citizens Advice has seen a tenfold increase. In the past two and a half months, my local advice bureau said that it had one new case resulting from payday loans every day. One new case might not seem a problem, but in a stretched local advice it is, given that these are complex problems—they involve not quick interventions, but detailed engagement in which people need considerable support. As I said, those who are actively seeking help at the moment are just the tip of the iceberg.

As well as increasing overall funding for free debt advice, it is important that the FCA looks again at how it calculates the levy paid by each firm. For example, StepChange has argued that rather than looking at a firm’s income and write-off rate—companies would, perversely, be encouraged to pursue vulnerable borrowers more aggressively if having fewer write-offs was rewarded—a better formula for calculating the levy would take account of default rates, the number of complaints made about lenders to the Financial Ombudsman Service and intelligence on repayment difficulties from debt advice agencies. The aim of the levy, after all, is to fund support for people when things go wrong. If the business model of the payday lending industry means that things go wrong relatively often, the lenders, rather than profiting from that, need to pay to help to pick up the pieces.

None of the arguments that will be made this morning negate the need for better regulation, and many of us who are in the room made that case yesterday in the Chamber. If such regulation works, we might look forward to a time when there is less need for debt advice. That would be something that we could welcome, and we could review the levy at that stage, but at the moment there is more need for debt advice, so we should not miss the opportunity for it to be funded by those responsible for the problems. I hope that the Minister will reassure us, while recognising that this is a decision for MAS and the FCA, that he and the Government will support such a funding increase.

--- Later in debate ---

[Paul Blomfield]

I am a little bit concerned by how the Minister is counterpoising money advice and debt advice. I think that all hon. Members in the Chamber would agree that money advice is important, although there are questions about how MAS delivers it, but that does not overshadow the need for effective debt advice. Given all the contributions that have been made and all the evidence there is, does he agree that the demand for debt advice is growing?

[Sajid Javid]

I agree that demand seems to be growing, and evidence on that is emerging. It might help the hon. Gentleman if I move on to how MAS determines its budgets for money advice and debt advice, and how it has to take demand into account.

--- Later in debate ---

[Sajid Javid]

As my hon. Friend will find out, I am coming on to how MAS determines its budget. As we all would hope and expect, the budget is based on demand. More generally, MAS has a statutory responsibility to consult on its budget for the forthcoming year. Right now, MAS is consulting on its budget for 2014-15. This debate, the Business, Innovation and Skills Committee report and the information from stakeholders, which we have heard about today, are important in providing MAS with the information it needs to develop its budget for the future. That makes a big contribution to how MAS decides the correct allocation of resources for forthcoming years.

MAS’s budget is based on what it needs to achieve its statutory objectives. Although it is right that payday lenders contribute to that funding, it is also right that the funding is based on demand and that it delivers value for money. In the year ahead, MAS’s budget for debt advice will be based on its assessment of demand for such advice. MAS must consult on its plans for providing debt advice each year, which must then be approved by the FCA.

The National Audit Office recently commended MAS for delivering value for money in its debt advice provision. As we have heard, MAS is also carrying out ongoing research to ensure that the debt advice it funds has the best impact on consumers and that it reaches those who need it most. MAS recently conducted an in-depth study of where in the UK debt advice is needed most. The study shows that 21% of over-indebted people do not even recognise that they are in debt and that 44% of people who are in debt are not aware of the solutions available to them. It is important that MAS reaches such people and engages with them successfully to give them the help that they need. MAS will use the report to inform how it funds debt advice, thereby ensuring that it targets those who need it most. It is important to note that more money does not necessarily mean better provision.

[Paul Blomfield]

I accept that more money does not necessarily mean better provision, but the Minister has acknowledged that there is increased demand and that that increased demand is only the tip of the iceberg. He will also know that many of those delivering services on the ground have been hard pressed because of the reduction in other resources, especially those available through local authority funding. In many parts of the country, citizens advice bureaux are trying very hard to reorganise provision. In my own city of Sheffield, there is a comprehensive reorganisation to deliver value for money and ensure that the challenge can be met. Nevertheless, given the escalating demand for debt advice, which he has acknowledged, would he not also acknowledge that there is now an opportunity, which should be addressed, for that increased demand to be matched with additional resources?

[Sajid Javid]

Where there is emerging evidence of increased demand, I would expect MAS to respond. I am looking for the actual numbers, but off the top of my head, in 2012-13, the most recent financial year, MAS planned for 150,000 face-to-face debt advice sessions, but provided 158,000 sessions. The trend increased in the first six months of this financial year.