Railways Bill (Ninth sitting)

Debate between Olly Glover and Daniel Francis

Committee stage
Tuesday 3rd February 2026 Public Bill Committees

[Olly Glover]

We understand and support the intent of the Conservative amendments on veterans, but I suppose the debate will get into what should be legislated for in discount schemes, as opposed to specified in other forms. It will be interesting to hear from the Minister why the Government have opted to put certain discount schemes in the Bill and not others. Hopefully, there is some clear logic, but we shall see.

Our new clause 51 would require the Secretary of State to make a travel fee exemption for journeys to and from Remembrance Sunday events for armed forces personnel, armed forces veterans and one representative of a deceased armed forces member across all GBR passenger services. The context is that there is currently an agreement in place for that travel fee exemption, which is agreed by the Secretary of State and the train operating companies. The new clause would simply formalise something that already happens, but would do so in the framework of GBR and ensure long-term certainty and consistency, national coverage across the GBR network and the inclusion of a representative of a deceased service member. At present, deceased personnel are often not represented at Remembrance events if a family member cannot afford the cost of travel. The new clause addresses that inequity. 

The new clause places an existing informal arrangement on a statutory footing and ensures consistency and fairness. The cost implications are limited and predictable, as the travel demand is concentrated around a single annual event and largely happens on that day. The new clause recognises the importance of remembrance for bereaved families and sends a clear message of respect and recognition for service and sacrifice.

On our new clause 59, I understand the shadow Minister’s points, but the intention is simply to reduce red tape and bureaucracy. This is about officers needing to use the train in the course of their duties. It is important that many of them do so, particularly those engaged in highly visible community policing. The new clause would simply reduce the red tape and bureaucracy of them needing to buy tickets, procure travel warrants and so on. It is not about travel to and from work, but about making sure they can easily use the network while on duty.

[Daniel Francis]

I will briefly respond to some of the comments that have been made. First, the Greater London Authority Act 1999 does not have many of these components. Yet the Mayor of London allows a number of discounts, including for veterans, care leavers, apprentices and people who are unemployed and seeking work. They are not on the face of that legislation, but those exemptions do exist, including for veterans, and I am sure the Minister will cover those points in due course. However, there is other legislation where that is the case. At no point in their 14 years did the previous Government attempt to amend that Act to provide that exemption for veterans, so that is the position that remains.

I remind Members of my interest as chair of the all-party parliamentary group for wheelchair users. Amendment 62 causes some concern with its reference to fares being “one third lower” because in many cases that would represent a fare increase for wheelchair users and blind passengers.

Railways Bill (First sitting)

Debate between Olly Glover and Daniel Francis

Committee stage
Tuesday 20th January 2026 Public Bill Committees

[Olly Glover]

Q Emma, further to your previous comments, will you say a little more about the current general duty in the Bill to promote the needs of disabled passengers being vague and unenforceable? Do you have any further suggestions for how it could be strengthened, perhaps using examples from other sectors? I am interested to hear what the rest of the panel has to say about that as well.

Emma Vogelmann: In the Bill now, the power is very much centralised with the Secretary of State. We feel that there is already a lack of sufficient safeguards in place to make sure that accessibility does not become beholden to political will and the discretion of the Secretary of State. The Bill as drafted depends too heavily on discretion, future strategies and changeable licences. We want to make sure that the accessibility considerations and requirements are meaningful and enforceable and do not leave disabled people politically vulnerable.

Michael Roberts: For my part, rather reiterating my earlier comments, what is important is the expression of what GBR wants to achieve in accessibility, which is not necessarily to be written on the face of the Bill but should be part of the long-term rail strategy or the business plan. Alongside a duty, however it is expressed in the legislation, there must be some clear milestones and outcomes to which GBR aspires—for example, a milestone for the proportion of stations that should have step-free access by a certain point in time, as the Mayor of London and TfL currently have in the capital, or aspirations for the quality of provision of passenger assistance. There has been a rapid increase in the demand for that sort of service by mobility-impaired passengers, but the level of resource has woefully fallen behind the need. Expressing the stepping stones to a truly more accessible railway in strategic documents needs to go alongside the duty, however it is expressed.

Alex Robertson: I agree with Michael about the important milestones. We need to see real shifts in the ambition on accessibility. One of the other things that has been mentioned is that we will have the ability to set the consumer standards for accessibility. Alongside taking over sponsorship of the Rail Ombudsman, I want to see a really good, strong set of standards on which we would consult and engage with disabled passengers. If they were not complied with, they would be passed to the ORR for enforcement.

On complaint handling, at the moment, if you have a failed passenger assist, it is possible for some of the train operating companies to refund you only the price of your ticket, and not compensate for the distress and inconvenience that caused you. That is completely wrong. We would be in a position where that could be looked at properly and changed, so we could take an individual’s complaint and get better redress for them, but also use it to identify systemic issues that might be affecting other people as well. It puts us in a stronger position to do all those things.

Ben Plowden: It is not clear to us that the Bill gives GBR a sufficiently strong incentive to increase accessibility over time, in the same way that it does not give an incentive to increase passenger use over time. One issue might be whether you could amend the Bill to require an increase in accessibility over time to be determined through the other documents that the Government and GBR will produce.

Michael Roberts: I want to pick up a point that Transport for All made separately on the public sector equality duty, which GBR will be obliged to fulfil. The observation from Transport for All is that the impact of that duty is felt retrospectively and depends on disabled members of the travelling public challenging a failure in service when they find it. There might be some merit in the industry—GBR, ORR—co-creating a definition of what the exercise of that duty feels like in practice. That should be up front, as part of the strategic documents against which GBR will be held to account, with the passenger watchdog monitoring and the ORR enforcing.

[Daniel Francis]

Q This question is predominantly for Michael and Alex, but others can come in. On the watchdog and current enforcement, I understand that under the new regulations, the enforcement power would go to the ORR. Could you expand on whether that is an improvement or a backwards step from the current arrangements? Many years ago, I was a member of the London TravelWatch board. There are clearly continuing issues with cross-borough arrangements in London—I speak as a London MP. How do you see the new arrangements working for my constituents, for instance, who will sometimes take a London-only journey but sometimes take a London-into-Kent journey?

Alex Robertson: I will pick up the first point. For us, it is quite a significant increase in our powers and it might be worth setting those out. I will start with the duty on GBR to consult us so that we do not get into a position where we are having to call out something that is not right. That is there in both particular documents and strategies and in decisions made by GBR that might affect passengers. That is an important change. We have the power to request information and require it to be provided to us within a reasonable timeframe. That is a stronger power than we have now, as is the ability to ask for improvement plans.

You highlighted the ability to refer across to ORR. Making sure that works in practice will be important, but the ability is there. One thing we have said that we also need, which we understand the Government will include in the licence, is the ability to call officials in front of us to explain and account for what they have done. We have talked a lot about accountability. There will be ways in which we can work collaboratively and publish information to try to make sure the right thing happens, but a big part of the change we need is GBR being held to account in public, and the powers we have will assist with that.

Michael Roberts: There are two separate dimensions to your line of questioning. First, there is the model where the national watchdog sets standards and monitors compliance, but enforcement ultimately rests with the ORR. I think we are comfortable with that approach. It has been mentioned that the more the watchdog moves into the role of regulator, the more its ability to act as passenger champion and to speak in an unvarnished way on behalf of the passenger is diluted, because as the regulator it has to take into account a broader range of considerations when opining. I think the model is fine. The “but”, or the “if”, depends on how independent one feels that watchdog will be in its ability to point out failures and speak truth to power, and the Committee may want to come back to that later.

Your other point was about how the two watchdogs work together. At one level, I think we are reasonably comfortable. Transport Focus and London TravelWatch have a collaboration agreement whereby we share resources within our respective areas for the common good. It is not quite fit for purpose for the new world. We will need to refresh that and set out how we expect to work together in a world where Transport Focus, or whatever it is called in the future, has a standard-setting role.

Where we have a concern, and where we think the Bill is currently flawed, is with regard to our independent ability to be consulted within key industry processes. I heard the evidence given by the chief executive of the DFTO, and I believe that he was slightly mistaken. Transport Focus—or passengers’ council, to give its formal title—is not the only statutory passenger representative body. We are that body for London, as you will know.

We have responsibility for reviewing the provision of rail services within what is known under statute as the London railway area, which covers approximately 400 stations out of a national total of about 2,500— so getting on for about 20% of the national footprint. Around 70% of all railway journeys start or finish within our remit, yet there are probably four or five places within the Bill where GBR’s duty to consult is with the passengers’ council—for example, on its business plan—but there is no explicit reference to us, despite the fact that we are a statutory body. We think that needs remedying.