Railway Stations: Accessibility

Nusrat Ghani Excerpts

Wednesday 27th March 2019 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Ms Nusrat Ghani)]

It is an honour to serve under your chairmanship, Mr Betts. I congratulate my hon. Friend the Member for Hendon (Dr Offord) on securing the debate, which allows the House the opportunity to discuss the important subject of accessibility to the railway network. I also congratulate him on making such powerful representations on behalf of his constituents.

I recognise how important it is for my hon. Friend’s constituents to have access to the railway in order to go to and from work, see family and friends, and go about living their lives. Before I go further, let me say that I would be grateful if my hon. Friend passed on my condolences to the family of his constituent. I understand that the incident has been investigated by the Office of Rail and Road after it was approached by the family. A safety report has been prepared for the inquest, which I believe is due to take place in May. I have not seen the report, and I hope hon. Members understand that it is not appropriate for me to comment further at this stage.

Delivering a transport system that is truly accessible to all is of great importance to me. Hon. Members will have seen the Department for Transport inclusive transport strategy, which we published last July and which underlines the Government’s commitment to taking action to safeguard and promote the rights of all disabled passengers. We do not deny that our strategy is ambitious, but we are determined to deliver it. By 2030, we want disabled people to have the same access to transport as everyone else, and if physical infrastructure remains a barrier, assistance will play a role in guaranteeing those rights.

Many of our stations are Victorian. Their architectural worth is there for all to see, but their infrastructure is simply not fit for today, which has left us with the huge task of opening up the railway network to disabled passengers. We have a little bit of good news—75% of journeys are already made through step-free stations—but only a fifth of stations have proper step-free access from outside, and to and between platforms. We have therefore continued with the Access for All programme, a key part of the inclusive transport strategy, and committed an additional £300 million of funding from the public purse.

[Damien Moore (Southport) (Con)]

Like the local station of my hon. Friend the Member for Hendon (Dr Offord), Hillside station in my constituency is a problem for the disabled people and older people who use it. Given the age demographic in my constituency, it is more important than ever for our Access for All bid to be successful. That would give disabled people and older people the accessibility that they so desperately need.

[Ms Ghani]

My hon. Friend has made repeated and powerful representations on behalf of his constituency and his local railway stations, and I know he has worked incredibly hard with his local authority and his transport operating company. I cannot make any statements here today, but he has put forward a very substantial case for consideration. Let me set out the timetable for hon. Members: I know that some were concerned that it would take as long as Brexit, but the decision will be out in April.

As I have made clear, we have £300 million to spend on Access for All. We will start on all 27 projects deferred by the 2016 Hendy review of Network Rail delivery, but we will include far more stations. We asked the industry to nominate stations for new funding by 16 November 2018, and received more than 300 nominations. Most came through the train operating companies, but it was not a top-down exercise and involved train operating companies, Members of Parliament, local authorities and councillors working together, because we wanted to ensure that it reflected local need. Nominated stations will be selected on the basis of annual footfall and will be weighted by the incidence of disability in the area.

We are taking local factors into account. The hon. Member for Ashfield (Gloria De Piero) talked about towns being excluded, but we are doing what we can to ensure a good spread up and down the country by looking not only at footfall, but at proximity to hospitals, availability of third-party funding and, crucially, other impacts of accessibility to the station. It is not just about disability, but about other needs—we are thinking about mums with buggies and other accessibility issues that have been mentioned.

As my hon. Friend the Member for Hendon knows, Mill Hill Broadway station and Hendon station in his constituency have both been nominated for Access for All funding. I hope he will understand that I cannot guarantee the inclusion of any single station until we make a formal announcement, but I am happy to tell him that Mill Hill Broadway in particular was a strong candidate when considered alongside other stations across the country.

As the funding application bids closed only last year, I hope hon. Members will agree that it has been a swift process. I intend to announce the selected stations in April, so I hope that those hoping for good news will be kind enough to be patient for just a little longer.

So far, we have installed accessible step-free routes at more than 200 stations, and approximately 1,500 stations have benefited from smaller-scale, but equally important, access improvements. We continue to press the industry to comply with its legal obligations so that work at all stations on the network meets current accessibility standards, and to ensure that the Office of Rail and Road enforces those standards effectively. That applies not only on flagship projects such as Crossrail or the redevelopment of Birmingham New Street, which are delivering significant accessibility improvements, but as part of the “business as usual” work of renewal programmes, such as ensuring that any replacement bridges have lifts or ramps.

It is important for the industry to meet its obligations to anyone who needs assistance, whether they have booked ahead of time or not. Every passenger should expect the best possible help to use the rail network, particularly at stations that do not have fully accessible facilities. As part of its licence to operate services, each operator is required to have a disabled people’s protection policy that sets out the services that disabled passengers can expect and what it will do if things go wrong—for example, providing an accessible taxi free of charge to anyone unable to access a particular station. The Office of Rail and Road recently consulted on revised guidance for disabled people’s protection policies, and I have encouraged it to take enforcement action against train and station operators that are found not to be meeting their DPPP obligations.

Every disabled passenger should be confident that the assistance that they have booked will be provided. The Department has worked with the Rail Delivery Group to create the new Passenger Assist application, which will make it easier for disabled passengers to book assistance. We also support the Office of Rail and Road proposal to introduce a handover protocol as part of the revised disabled people’s protection policy guidance.

We can do more to make the rail network more accessible. We will be introducing a new set of accessibility requirements, such as the introduction and delivery of enhanced disability awareness training for all train operating company staff, regardless of role or seniority. We have also supported the industry’s establishment of an independent rail ombudsman with powers to deal with unresolved passenger complaints.

As a councillor, my hon. Friend the Member for Stoke-on-Trent South (Jack Brereton) managed transport in and out of his area. I completely agree with him that we need to look at the issues not just for people with disabilities, but for elderly people and mothers with pushchairs. That is why we have the £300 million in place.

Once again, my hon. Friend the Member for Hornchurch and Upminster (Julia Lopez) made a very powerful bid on behalf of her constituency. I hope the Mayor of London is listening. I know he is very ambitious, so I hope he can be ambitious for disabled passengers on the rail network too.

In reply to my hon. Friend the Member for York Outer (Julian Sturdy), I hope the Passenger Assist application, which is coming soon with real-time information, will provide the support needed so that there is no gap for people taking multiple journeys on public transport.

On the point raised by my hon. Friend the Member for Henley (John Howell), I hope the bureaucratic process will not be as tough as it was previously. The funding bids closed last year for the money that will be available, and the announcement will be made in April. I hope we can make the process as swift as possible.

In reply to the hon. Member for Westmorland and Lonsdale (Tim Farron), this was not a top-down process. We wanted to ensure that the train operating companies put forward their priorities, but we have also had fantastic representations from Members of Parliament, councils and charitable organisations. I hope our announcement will reflect both geographical spread and actual need up and down the railway lines of our country.

I fear that I am running out of time, so I will conclude by saying that I hope I have demonstrated that the Government are committed to improving access at stations for disabled passengers, both through specific projects such as Access for All and through improvements delivered as part of our wider commitment to improving the rail network. I thank my hon. Friend the Member for Hendon and all colleagues for contributing to the debate. The Government remain committed to investment, and we want people to continue to benefit from record levels of funding, including the £300 million Access for All funding that will be so beneficial to so many people.

Question put and agreed to.