Oral Answers to Questions
Debate between Norman Lamb and Bridget Phillipson(11 years, 12 months ago)
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Norman Lamb
The Care Quality Commission inspects all services. Of course, there is now a registration system for such services. The hon. Gentleman is absolutely right to highlight the importance of ensuring that mental health services are regarded as just as important as physical health services, which has not always been the case.
Bridget Phillipson (Houghton and Sunderland South) (Lab)
Does the Minister agree that when people are experiencing a mental health crisis, the initial response that they receive when seeking help is vital? What steps are he and his Department taking to make sure that staff in accident and emergency departments are able to respond appropriately?
Norman Lamb
I am grateful to the hon. Lady for raising that important point. A fortnight ago I visited Heartlands hospital in Birmingham, where the RAID—rapid assessment, interface and discharge—team provides brilliant access for people arriving in accident and emergency who have a mental health problem, and ensures that they get immediate access to mental health services. That sort of best practice not only improves health and well-being for those individuals, but saves the system money. We need to spread that best practice across the country. I am very grateful to the hon. Lady for raising it.
Winterbourne View
Debate between Norman Lamb and Bridget Phillipson(12 years ago)
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
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Norman Lamb
The hon. Gentleman makes an essential point. Wherever people are, they must be protected from potential abuse and benefit from high standards of care. I will give him my absolute assurance that we will work closely with the devolved Administrations to ensure that people receive that benefit, wherever they are in the UK.
Bridget Phillipson (Houghton and Sunderland South) (Lab)
I heard the Minister’s earlier answer on the importance of whistleblowing, but will he set out what further steps he will take to encourage staff to whistleblow and to ensure that, when they come forward with concerns, they do not suffer retribution as a result?
Norman Lamb
The legal framework is satisfactorily in place to protect whistleblowers who raise their concerns with the relevant authorities, but this is about culture. We must do everything we can to ensure that providers encourage their staff to raise concerns—internally first, if possible, but with other authorities, if necessary—whenever they see abuse or neglect taking place. We must also encourage individuals to feel safe about raising concerns. The framework of protection is there for individuals to do that.