HMRC Self-Assessment Helpline
Debate between Nigel Huddleston and Tonia Antoniazzi(1 month, 1 week ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
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Nigel Huddleston
I assure my right hon. Friend that we are having live conversations with HMRC about how it communicates with Members of Parliament on behalf of our constituents. Some Members tell me that they would prefer a telephone call, whereas others would prefer email. It is important that we have both. I am more than happy to communicate views and opinions from across the Chamber on that point. I am well aware that one of the biggest areas of concern about yesterday’s announcement, and one of the reasons why the feedback has been so loud, is that vulnerable people, including those with disabilities, might not be helped. It was never the intention or the plan that such people would be unable to access online, webchat or other channels.
Tonia Antoniazzi (Gower) (Lab)
The Minister has spoken about members of the public who are willing and able to access services online. Members have to complete our own self-assessment form. I am willing and able, but I still need access to a telephone helpline. He said that 500 people are needed to answer the same three questions, which obviously cannot be handled by the online system. Following this announcement, is he confident that HMRC has the digital tools necessary to cater for more than 12 million self-assessment taxpayers?
Nigel Huddleston
I need to correct the hon. Lady, as the vast majority of the points I raised could be handled online, including through the app. One of the things we must do is communicate far more clearly. A fair point has been raised in the Chamber today, and I will continue to discuss it with HMRC, because there are clearly some challenges with communicating what is available, where help exists and so on, but there is a wealth of information on the digital offerings, particularly the app, and I encourage people to adopt them, where possible. The hon. Lady makes a valid point that people who cannot adopt them will need other help, and we are listening.