HMRC Self-Assessment Helpline
Debate between Nigel Huddleston and Christopher Chope(1 month, 1 week ago)
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
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Nigel Huddleston
HMRC and I have heard and respect the views of the PAC and other bodies, including their recommendations and suggestions for improvement. Of course, many of these bodies suggest that the continuing move towards digital and online is an important part of that process. As I have said, I do not have day-to-day operational responsibility for HMRC, but I do have oversight. I proactively requested a meeting with the unions several weeks ago, and that is what I have tended to do in all my ministerial roles.
Sir Christopher Chope (Christchurch) (Con)
This is a welcome U-turn, but does my hon. Friend accept that one of the problems is HMRC’s chronic lack of productivity? Is that not made worse because so many people are working from home?
Nigel Huddleston
My hon. Friend is correct that a focus on productivity is key, and I can assure him that these are exactly the kinds of conversations that I am having. The Chief Secretary to the Treasury is leading a cross-Government review of productivity. HMRC staff are required to work in the office for 40% of the time. I have asked HMRC to assess and monitor the productivity of staff who are working from home versus staff working in the office, and there is very little difference. Because of the concern expressed by my hon. Friend and others, I will keep an eye on it.
Oral Answers to Questions
Debate between Nigel Huddleston and Christopher Chope(2 years, 3 months ago)
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Nigel Huddleston
Of course the scheme is really important. We do want to make sure that it works as intended, but it is part of an overall support package for the arts sector, which includes the theatre tax reliefs that were announced prior to Christmas and the all-important culture recovery fund. Again, more money has been released from that. I am confident that the overall package will be of great support to this vital sector.
Sir Christopher Chope (Christchurch) (Con)