Civil Service Pensions

Debate between Nick Thomas-Symonds and Zöe Franklin

Monday 6th July 2026 Commons Chamber

[Nick Thomas-Symonds]

I am very sorry to hear about what has happened to my hon. Friend’s constituent. He is right: competence and delivery are absolutely central under these third-party contracts. We need to hold to account every person who has been awarded the contracts to ensure that they are delivering for the public to the standard they are expected to.

[Zöe Franklin (Guildford) (LD)]

My constituent Anita was widowed suddenly in December 2025, and Capita has failed to calculate her lump sum and pension payments. She is living in desperate hardship; she has exhausted all her credit cards and there are no friends and family left who can support her. She has not even been able to scatter her husband’s ashes. The Minister has insisted that bereavement cases are prioritised, but the evidence suggests otherwise. What is the Minister doing now to ensure that people like Anita are not living in hardship? They need urgent action.

[Nick Thomas-Symonds]

I am very sorry to hear about the hon. Lady’s constituent. First, if her case is not being prioritised, we would want to see it individually so that we can take it up. Secondly, I am not sure whether her constituent has applied for a hardship loan, but that is the type of situation that I introduced the loan for earlier in the year. If the hon. Lady could write to the Cabinet Office with the details of the case, we could also look at eligibility, if a hardship loan was something her constituent wanted to look into.

Oral Answers to Questions

Debate between Nick Thomas-Symonds and Zöe Franklin

Thursday 23rd April 2026 Commons Chamber

[Nick Thomas-Symonds]

The new UK-EU strategic partnership will bear down on household bills, provide opportunities for young people and create jobs. The Opposition, for reasons best known to them, have decided to oppose all that.

[Zöe Franklin (Guildford) (LD)]

I wish the House and you, Mr Speaker, a happy St George’s day. I welcome the fact that the Government are taking steps to improve and deepen our trading relationship with Europe, which is absolutely crucial to businesses right across my constituency, which have told me again and again of the challenges they face as a direct result of this flawed Brexit process. Could the Minister set out what plans he has to ensure that proper parliamentary scrutiny is given to anything relating to improving relations with the EU, given that we no longer have a Select Committee that deals directly with those issues?

[Nick Thomas-Symonds]

There will be a Bill—a piece of primary legislation—going through Parliament this year, which will of course have appropriate scrutiny, as will our relationship with the EU going forward. I very much look forward to those debates. I will just give one example of how we are helping businesses. Businesses in the UK have had to pay up to £200 for export health certificates—more than 1 million of them—since 2023. I say that they should not have to pay those fees any more; the Conservatives and Reform say that they should.

Oral Answers to Questions

Debate between Nick Thomas-Symonds and Zöe Franklin

Thursday 10th July 2025 Commons Chamber

[Nick Thomas-Symonds]

First, I pay tribute to the work that my hon. Friend has done. I know that he speaks on this matter from lived experience. He is, has been and will continue to be, an extraordinarily powerful advocate for the Hillsborough families. The assurance that I give him is that the Government are absolutely determined to get this right.

[Zöe Franklin (Guildford) (LD)]

10. What support his Department is providing to local partnerships to improve public service delivery.