Civil Service Pensions

Zöe Franklin Excerpts

Monday 6th July 2026 Commons Chamber

[Nick Thomas-Symonds]

I am very sorry to hear about what has happened to my hon. Friend’s constituent. He is right: competence and delivery are absolutely central under these third-party contracts. We need to hold to account every person who has been awarded the contracts to ensure that they are delivering for the public to the standard they are expected to.

[Zöe Franklin (Guildford) (LD)]

My constituent Anita was widowed suddenly in December 2025, and Capita has failed to calculate her lump sum and pension payments. She is living in desperate hardship; she has exhausted all her credit cards and there are no friends and family left who can support her. She has not even been able to scatter her husband’s ashes. The Minister has insisted that bereavement cases are prioritised, but the evidence suggests otherwise. What is the Minister doing now to ensure that people like Anita are not living in hardship? They need urgent action.

[Nick Thomas-Symonds]

I am very sorry to hear about the hon. Lady’s constituent. First, if her case is not being prioritised, we would want to see it individually so that we can take it up. Secondly, I am not sure whether her constituent has applied for a hardship loan, but that is the type of situation that I introduced the loan for earlier in the year. If the hon. Lady could write to the Cabinet Office with the details of the case, we could also look at eligibility, if a hardship loan was something her constituent wanted to look into.