GWR and Network Performance

Nick Thomas-Symonds Excerpts

Tuesday 5th February 2019 Westminster Hall

[Stephen Doughty (Cardiff South and Penarth) (Lab/Co-op)]

I beg to move,

That this House has considered the Great Western Rail (GWR) delays and performance across the network.

It is a pleasure to serve under your chairmanship, Mr Betts. I thank the Backbench Business Committee for generously accepting my application for this urgently needed debate on the Great Western rail franchise, and the many colleagues from across the House who supported it. It is good to see so many colleagues from across the network in the Chamber; they will represent the concerns of passengers from across the network and the difficulties that they face. It is clear that the deteriorating GWR service affects many hon. Members and their constituents.

I also thank those who shared their stories and frustrations about GWR’s failures on the RailUK Forums and the Great Western passengers forum, and my constituents who did so on Facebook and Twitter. I thank the Parliamentary Digital Service for its outreach work in support of this debate, and the House of Commons Library and my office for helping to compile a list of some of those concerns.

Carmel, who commented on one of the forums, summed up the situation:

“Terrible customer experience with travel and website use. Cannot rely on the train service to get me to work on time despite my rail fare going up year on year. Cancelled trains, delayed trains, high cost...Hopeless and frustrating journeys day after day. Poor Wifi, ridiculous paper filling out to get a refund on tickets. Makes life very stressful for commuters.”

Those are some of the issues that I will touch on.

[Nick Thomas-Symonds (Torfaen) (Lab)]

I congratulate my hon. Friend on the way he is leading this very important debate. On that point, my constituents who have contacted me say they want to use the train service more often and not drive to work, but they cannot, due to the issues that my hon. Friend identifies—particularly those relating to reliability. Does he agree that that is simply not acceptable any more?

[Stephen Doughty]

Absolutely. I concur with that point. It is a great tragedy that the service problems are turning many potential rail users on to the roads. We do not want that to happen, particularly in the south Wales corridor.

As the Library helpfully summarised for Members in the debate briefing, Great Western Railway is currently run by FirstGroup under a direct award that is due to expire in March 2019. The Department for Transport decided to exercise its option to extend the direct award until April 2020, and we understand that it plans to negotiate another direct award for two years until April 2022. It took that questionable decision despite the fact that, as the Library outlined, Great Western’s performance has seriously deteriorated of late. That is reflected in the declining levels of passenger satisfaction on its part of the network. The autumn 2018 national rail passenger survey revealed that passenger satisfaction was just 78%, and had declined from 84% when the survey was conducted three years earlier. Even more shockingly, only two thirds of GWR passengers were satisfied with the reliability of trains, and only 40% were satisfied with the way GWR handled delays.

The Great Western route is unusual in that it is hugely wide geographically. It stretches right along the historical south Wales and west country main line, famously developed by Brunel, and serves the M4 corridor and the commuter lines into the Thames valley. Crucially, it also goes down to the south-west, Devon, Somerset and Wiltshire. It is a lifeline for many communities. People rely on it for commuting between those regions and travelling to and from London.

There have been substantial problems on the network for the past few years, a variety of which have hit the headlines. The bulk relate to the delayed and altered electrification programmes, the responsibility for which lies with the DFT and Network Rail, and to the introduction of the new trains. Surprisingly, the Department extended the franchise without adequate consultation or consideration. The problems include serious delays, poor service, delays in processing compensation claims and other concerns about performance include catering issues, failures relating to reservations and the management of rail replacement services at crucial periods.

M4 Upgrading: South Wales

Nick Thomas-Symonds Excerpts

Wednesday 14th November 2018 Westminster Hall

[Stephen Crabb (Preseli Pembrokeshire) (Con)]

I beg to move,

That this House has considered financial support for the upgrading of the M4 in South Wales.

It is a pleasure to serve under your chairmanship for the first time, Ms McDonagh. I am pleased to see the Minister in his place. I appreciate that this subject is slightly off-topic for him, but in the absence of a Wales Office Minister or a Treasury Minister, we appreciate his presence. I ask that he feeds thoughts, remarks and insights from the debate to relevant colleagues.

I want to return to a subject that has been discussed many times over the years, in this place and the Welsh Assembly. It is a subject that every Welsh Secretary in the past 30 years and every First Minister of Wales during the devolution era has had to consider at some point. It is probably the largest and most controversial infrastructure project on the table in Wales; it is certainly the longest running. I am talking about the proposed upgrade of the M4 motorway around Newport to tackle severe congestion on a part of our road network that is vital for the whole south Wales transport corridor.

Most recently, the M4 project featured in last month’s Budget statement, when the Chancellor stated that he was willing to consider increasing Welsh Government borrowing powers to support the delivery of a new M4 relief road. That decision should receive scrutiny in the House.

Overall competence for road improvements in Wales lies with the National Assembly in Cardiff, and the decision on whether to go ahead at all with the M4 proposal is for the Welsh Government and Assembly Members alone. However, given the ongoing discussions with Her Majesty’s Treasury about the Welsh Government’s financial powers in relation to the scheme, the announcement in the Budget, and the UK Government’s overall responsibility for the health of the UK economy, it is right that our Parliament—especially Members from Wales—has an opportunity to comment on the matter. This is certainly a timely moment to do that.

[Nick Thomas-Symonds (Torfaen) (Lab)]

I congratulate the right hon. Gentleman on securing the debate. He rightly mentioned the long history of this matter, but does he agree that, given that tolls are about to be taken away from the Severn bridge, it is imperative that a solution is found on the issue of the Brynglas tunnels?

[Stephen Crabb]

The hon. Gentleman makes a vital point, which I hope to make myself later. He is absolutely right. There is an urgency to this issue that certainly seizes the business community and that we in the House should all be aware of, too.

I am told that we are just weeks away from a binding vote on the scheme in the Senedd, with the Welsh Government due to announce their response to the public inquiry that ran from February last year to March this year. Members of this place have no reason to be neutral on the outcome of that vote. We are not disinterested bystanders. Every single current Labour and Conservative Member of Parliament from Wales stood on a manifesto commitment to fix the M4 problem. My party’s 2015 manifesto stated that a Conservative Government at Westminster

“will continue to work with the Welsh Government to deliver major improvements to the M4”.

Our track record of willingness to work to give new financial powers to Wales demonstrates that we are indeed doing that. My party’s Assembly election manifesto in 2016 contained a pledge to

“start work on an M4 Relief Road within 12 months of forming a government.”

Welsh Labour’s manifesto at that election stated:

“We will deliver a relief road for the M4”,

and its general election manifesto just last year repeated that promise to deliver a

“new relief road for the M4”.

Politicians from both major parties and at both ends of the M4 have campaigned for and made promises about the upgrade project. Furthermore, the UK Government’s responsibility for the Prince of Wales bridge, which connects this section of the M4 to the wider UK motorway network, and our decision to remove the tolls on that bridge next month, which the hon. Gentleman rightly mentioned, mean it is important for the House to debate this matter.

Just so we are clear, we are not discussing a project of special interest to just one or two constituencies. Indeed, my constituency is about as far from Newport as Newport is from London. Even so, numerous businesses in my constituency rely on being able to get through the M4 bottleneck. It is hard enough for a business to stay competitive when it is on the geographic periphery and faces additional transport costs anyway without congestion problems undermining its position further.

Mansel Davies & Son, which is probably Wales’s most important road haulage firm for the dairy industry and is the largest employer in north Pembrokeshire, runs 40 lorries each way through this section of the M4 every day. Every one of its drivers would be able to describe far better than I can the problems they face negotiating that section of the motorway. Such is the strategic importance of the M4 corridor, which links Wales to the rest of the UK, to Ireland via the ports of Fishguard and Pembroke Dock in west Wales, and, crucially, to the continental mainland, that this should be considered a project of true national significance. I am pleased that we have the opportunity to discuss it today.

The key issue is that this vital section of the M4, which is one of the most heavily used roads in Wales, is not for fit for purpose. It does not meet modern motorway design standards, and the resulting congestion causes unreliable journey times. That has direct economic impacts on south Wales. The M4 between junctions 28 and 24 was originally designed as the Newport bypass, and design amendments in the 1960s included the first motorway tunnels to be built in the UK, which are now known as the Brynglas tunnels.

This section of the M4 has many lane drops and lane gains, resulting in some two-lane sections, and it has an intermittent hard shoulder and frequent junctions. It is often congested, especially during weekday peak periods, resulting in slow, stop-start conditions, with incidents frequently causing delays. It has been like that for many years, and the problems are getting worse.

In the closing remarks to the public inquiry that ended in March this year, the Welsh Government’s QC, on behalf of Welsh Ministers, called the traffic delays a

“pressing problem demanding a solution”.

Former Prime Minister David Cameron used even more graphic terms when he visited a haulage firm in south Wales in November 2013, saying congestion on this section of the M4 acts as a

“foot on the windpipe of the Welsh economy”.

Strong words—but he only echoed the kinds of words that businesses right along the south Wales corridor use about the M4.

The managing director of a major south Wales haulage firm told me recently that this section of the M4 is becoming a “no-go area”. He said:

“From 7.30 to 10 o’clock in the morning, and then from 4 o’clock to 6.30, it’s like a car park.”

He described how it often pays for his heavy goods vehicle drivers to park up at the motorway services for an hour or two to save their stipulated driving hours, so they are not used up crawling along in near-stationary traffic. That is not an efficient way of running a logistics operation. In an economy that increasingly demands just-in-time delivery, a key transport corridor that grinds to a halt twice a day is certainly bad for business.

Ahead of the debate, I received a helpful note from the Freight Transport Association, which backs the need for new investment to fix the M4 problem. It stated:

“The Welsh supply chain moves goods by road much more than other modes, and so maintaining targeted roads investment is vital to securing Wales’ economic future.”

It added that

“the M4 in South Wales forms part of the Trans-European Transport Network, which provides connections throughout Europe by road, rail, sea and air. The M4 plays a key strategic role in connecting South Wales with the rest of Europe…It is a key east-west route being the main gateway into South Wales…It is important therefore that development of the M4 around Newport is not viewed as a ‘local’ issue…The strategic importance of the M4 requires that it be viewed in the national context.”

Yet the truth is that this vital route does not have a proper motorway right now. The section we are discussing would not be allowed to be built today, given that it does not meet modern design standards. CBI Wales director Ian Price said business have been “crying out” for a relief road for more than 10 years. He added:

“The M4 is responsible for two-thirds of our national GDP and a relief road is projected to return to the Welsh economy £2 for every £1 invested.”

We could spend all day talking about the different ways in which businesses in Wales are affected by the problems with the M4, and why there is such a strong economic case for investing in a relief road, but I want to flag up one of Wales’s special strengths. We are incredibly good at hosting major national and international events. It is really good for the whole of Wales that the capital city, Cardiff, is increasingly recognised as a fantastic city in which to host events such as the Champions League final, the rugby world cup, Ashes cricket tests and—depending on our taste—Ed Sheeran concerts. I would love to see the Commonwealth games come to Wales, too. We also want more of those events to spread along the south Wales corridor and involve Newport, Swansea and places further west.

Community Transport

Nick Thomas-Symonds Excerpts

Thursday 10th May 2018 Westminster Hall

[Lilian Greenwood (Nottingham South) (Lab)]

I beg to move,

That this House has considered the First Report of the Transport Committee, Community Transport and the Department for Transport’s proposed consultation, HC 480, and the Government response, HC 832.

It is a great pleasure to serve under your chairmanship, Mr Davies. I thank the other members of the Transport Committee for their work on this inquiry. I am pleased to see that my hon. Friends the Members for Cambridge (Daniel Zeichner), for Easington (Grahame Morris) and for Plymouth, Sutton and Devonport (Luke Pollard), and many hon. Members from across the House, are present to debate our report.

The Transport Committee often scrutinises multibillion-pound investment in roads and railways—high-profile mega-infrastructure projects. Community transport rarely comes under the spotlight, yet it encapsulates what local transport is for: connecting people with their communities. It is vital to many thousands of users, who are often the most vulnerable in society, and it provides them with reliable, high-quality and, above all, friendly and caring local transport services.

[Nick Thomas-Symonds (Torfaen) (Lab)]

On that point, in my constituency I have a provider called Torfaen Community Transport, which is exactly as my hon. Friend says. Does she agree that, with rules and regulations, it is important to recognise the special status of community transport and the excellent services it provides?

[Lilian Greenwood]

My hon. Friend is exactly right, and I suspect I will hear from many more hon. Members who want to talk about their local providers.

On reading through the many comments on the Committee’s online forum from community transport groups, drivers, users young and old, their families and even a tea shop and bed and breakfast in the Yorkshire Dales, it is clear just how important those services are to people’s daily lives. It is noticeable how many people referred to them as a lifeline. I recommend that everyone looks at #WithoutCT on Twitter to see the range of socially valuable activities that would simply not be possible for some without a local community transport operator.

Rail Update

Nick Thomas-Symonds Excerpts

Wednesday 29th November 2017 Commons Chamber

[Chris Grayling]

My hon. Friend is absolutely right. The high-speed trains to St Pancras are pretty full at peak times. We have talked to the bidders about that, and I know that they are thinking about how best to tackle the capacity challenge. We will see what happens when the bids come through, but I know that the issue is on everyone’s radar.

[Nick Thomas-Symonds (Torfaen) (Lab)]

In 2014, the last Tory Prime Minister described electrification of the great western main line across south Wales as ”transformational for communities” and “huge”. Given that the Government have now cancelled electrification from Cardiff to Swansea, why should my constituents, or anyone else, believe Tory promises on rail again?

[Chris Grayling]

The answer is that we are delivering much faster connections to south Wales. The huge investment in the great western main line, not just in electrification but in improving the track and the signalling, will make a transformational difference to the south Wales economy. We are spending money to ensure that the new intercity express trains can go west of Swansea, and brand-new intercity express trains are already travelling from Swansea and delivering better conditions for passengers. If we erect overhead cables between Cardiff and Swansea now, it will cost several hundred million pounds and deliver no extra benefits to passengers—not even a minute off the journey time—which is why that does not make any sense.

Oral Answers to Questions

Nick Thomas-Symonds Excerpts

Thursday 23rd February 2017 Commons Chamber

[Andrew Jones]

That question did not quite capture the hon. Gentleman’s customary generosity at the Dispatch Box. It is clearly a load of nonsense. The Government are investing more in transport than any other Government in British history. Publication of the strategy is slightly delayed because so many people have responded to the consultation, which we will go through very shortly. The strategy is near publication and I will let the hon. Gentleman know exactly when we will publish it shortly.

[Nick Thomas-Symonds (Torfaen) (Lab)]

13. What steps he is taking to ensure that disabled passengers have equality of access to rail services.

[The Parliamentary Under-Secretary of State for Transport (Paul Maynard)]

This is an issue worth waiting for, as I am sure the House will agree.

We are committed to improving the accessibility of the rail network. Currently 70% of train fleets’ operating passenger services meet modern accessibility standards, with the remaining vehicles due to be either upgraded or replaced by 1 January 2020.

[Nick Thomas-Symonds]

Has the Minister had a chance to read the Muscular Dystrophy UK Trailblazers’ “End of the Line” report, in which young disabled people identify problems with accessibility to train stations, to which the Minister referred, and the advance booking system? Will the Government commit to looking at both issues with a view to finding a solution?

[Paul Maynard]

Probably the most rewarding period of my time as a Member of Parliament has been spent chairing the Muscular Dystrophy UK Trailblazers all-party group and challenging and cross-examining the industry, so I am well aware of the report. It is worth pointing out that Passenger Assist bookings are increasing by 7% year on year. The challenge for the industry is to ensure that passengers who wish to just turn up and go get the same service as those who book through Passenger Assist. More than that, the industry should ensure that when Passenger Assist does not work properly, people have adequate recourse to an ombudsman’s system to get redress. That is not currently the case.

Severn Bridges

Nick Thomas-Symonds Excerpts

Tuesday 31st January 2017 Westminster Hall

[Jessica Morden (Newport East) (Lab)]

I beg to move,

That this House has considered future operation of the Severn Bridges.

It is a great pleasure to serve under your chairmanship, Mr Davies. I welcome the select band of hon. Friends who are here today, while other business is on in the main Chamber.

On 13 January the Government announced their consultation on the future management of the Severn bridges. We were promised it in the autumn, with the Government saying it would be about a year to go until the handover, but better late than never. I have called this debate in part to recognise that the Government have moved some way towards recognising how hard hit we in south Wales have been by the level of tolls, although they have not gone far enough—I will move on to that later—but also, crucially, to get more clarity from the Minister on what the Government are planning when, at long last, the Severn bridges concession ends. We need that clarity because there is not long to go now; Severn River Crossing could reach its revenue target in October this year and the Government consultation ends on 10 March. Now that the concession is drawing to a close, this is the first opportunity that Members have had in 25 years to shape the new regime for the benefit of our constituents and businesses.

[Nick Thomas-Symonds (Torfaen) (Lab)]

Does my hon. Friend agree that this is the moment to have a strategic plan? Action on the inequity of the tolls is long overdue, but we also need to look at the future of the jobs for those who work in the toll booths and at the general management of traffic, bearing in mind the proximity of the Brynglas tunnels. There has to be a strategic approach.

[Jessica Morden]

My hon. Friend is absolutely right. This is a critical stage to get this right for the future. Given the inflexibility of the 1992 legislation, it is important that we scrutinise the plans now and future-proof them so that we will not need to unpick things in years to come, for example because we had not thought about vehicle categories. That is a very important point. We must be able to shape the new regime for the benefit of our constituents and businesses. I agree that we will want to get that right.

Pavement Parking (Protection of Vulnerable Pedestrians) Bill

Nick Thomas-Symonds Excerpts

Friday 4th December 2015 Commons Chamber

[Nick Thomas-Symonds (Torfaen) (Lab)]

Like the hon. Gentleman, I undertook a blindfolded walk around the town centre of Pontypool in my constituency. It brought home to me first-hand how the nature of obstacles makes a tremendous difference to making progress. Does he agree that one of the important parts of the Bill is not just about removing obstacles, but assisting with the level of anxiety that people with sight impairment suffer?

[Simon Hoare]

The hon. Gentleman is absolutely right. Recent research shows that 70% of those who are blind have, in the past three months, collided with a car parked on a pavement, and that 32% feel less confident about going out. If we are in public policy and public affairs to increase social mobility and inclusion, and to build communities up, there would seem to be merit in trying to encourage people of limited ability to get involved and to do things. That is why I am bringing forward the Bill.

Following on from the point made by my hon. Friend the Member for Eddisbury (Antoinette Sandbach), as well as helping the blind, the visually impaired, the disabled and parents with young children, I think of children taking their first independent steps when they hit the age of 10, 11 or 12, and are walking to school with an older brother or sister. It is highly dangerous for them, on some occasions, to have to walk into the carriageway. That is a danger not just to those pedestrians, Mr Deputy Speaker—I am not sure when you appeared, Mr Deputy Speaker; I think I might have referred to you as Madam Deputy Speaker a moment or so ago, in which case I apologise—but to motorists who might suddenly find they have to swerve.

The key point I want to make in my opening remarks is that the Bill is not anti-car or anti-motorist. My wife and I own a car each. I represent a rural constituency of 400 square miles. Without a motorcar, there is no way I could serve my constituents. Without a motorcar, there is no way we could take our children to school five or six miles away from where we live. This proposal is not anti-motorist; it is about fairness and proportion.

Severn Bridges (Tolls)

Nick Thomas-Symonds Excerpts

Tuesday 21st July 2015 Westminster Hall

[Jessica Morden]

The hon. Gentleman is quite right. Although the effects are probably felt most keenly in my constituency and that of the hon. Member for Monmouth, the knock-on effect along the M4 corridor and beyond, and up towards places such as Ceredigion, is immense, particularly for businesses using that route.

[Nick Thomas-Symonds (Torfaen) (Lab)]

I congratulate my hon. Friend on securing this important debate. I agree with her point about the effect on businesses, which was also well made by the hon. Member for Ceredigion (Mr Williams), but there is also an effect on commuters. One issue faced by people in south-east Wales, including in my constituency, is that if they need to commute to work in Bristol, the tolls are effectively a weekly tax that must be taken into account. That can often act as a disincentive to people taking such jobs.

[Jessica Morden]

My hon. Friend is quite right. People in many communities in my constituency, particularly those with low and medium incomes, find it difficult to absorb that cost. Access to jobs in Bristol for which people might like to apply is limited by their having to pay what amounts to an extra tax.

The Welsh Government’s report is clear, and, having spoken to small and larger businesses locally, so am I: the tolls have a big impact.