Inclusive Transport Strategy

Debate between Nick Smith and Lilian Greenwood

Thursday 25th October 2018 Commons Chamber

[Lilian Greenwood]

I will try to push on, Mr Deputy Speaker, but I have such a long list of issues to raise.

On trains and the disabled people’s protection policy, we know that the Office of Rail and Road was looking at undertaking a review of the guidance. It stated that a consultation on draft revised guidance was planned for September this year and that completed guidance would be published by the end of the year. Will the Minister update us on what she knows about that work, because it was not published in September as planned?

On step-free access, I welcome the progress that has been made, but 202 stations out of 2,565 is simply not enough. What is the goal on that? Perhaps the Minister could clarify whether, when we talk about step-free access at 202 stations, that is from the train to the street or just from the platform to the street, because that makes a big difference. Step-free access is important, but I appreciate that it can be costly to implement. There are some much cheaper and simpler measures that can make a difference. Although it will not solve the problem of step-free access, one such measure is seating at stations. We have a “Take a Seat” policy across the city of Nottingham, and I have noticed that there is nowhere for people to sit down and have a rest at some stations. I noticed last week that people can sit down and have a rest at Euston station, but if they do, they cannot see which platform their train will be on. That leaves disabled people without very much time to get to their trains. Perhaps the Minister will raise that with train operators.

Another question is the accessibility of the rolling stock—the trains—for persons of reduced mobility. Currently, 78% of the rolling stock on our network meets modern access standards. That figure should be 100% by 1 January 2020. What assurance can the Minister give us that that will be the case?

I have already touched on staffing issues on trains and at stations. I was really pleased to hear my hon. Friend the Member for York Central (Rachael Maskell) mention the importance of attitudes to invisible disabilities. The TSSA’s work on neurodiversity is particularly significant. I am sure the Minister shares my concern about the report in The Guardian on Wednesday of the mum of a 17-year-old son who was humiliated by Great Western staff, who accused her of trying it on when she asked if she could take an earlier train because her son was overwhelmed by the station environment. Train operators need to do more to train their staff properly so that such circumstances do not arise.

The Minister alluded to the issue of taxi drivers who ignore customers in wheelchairs or try to charge customers more if they have assistance dogs.

[Nick Smith (Blaenau Gwent) (Lab)]

Does my hon. Friend agree that we must all be mindful of the needs of the visually impaired? A constituent of mine recently reported to me the difficulties he had with crossing roads safely after his guide dog surprisingly and unfortunately died. He relayed to me the challenges caused by cars that were badly parked too close together or illegally on pedestrian crossings.

[Lilian Greenwood]

My hon. Friend is absolutely right to raise that important issue about the experience that disabled people, including those with sensory impairments, face when they are out and about on our roads. In addition, some crossings do not allow enough time for people to get across the road. I am sure that the Minister has heard and will consider what my hon. Friend has said and that she will make sure that it is reflected in her final strategy.

I want to raise a couple more issues, one of which is about aviation. Many of us will have seen reports in the media of the experience of BBC journalist Frank Gardner on planes. At the moment, it is not possible to take a wheelchair on to a plane. Has the Minister looked into that, and when will it be addressed? Not entirely dissimilar is the question of taking mobility scooters on public transport. In Nottingham, many users of mobility scooters welcome the tram, because they can take their mobility scooter on to it. They do not need any assistance, because there is level-floor access; it is great. In some cities, albeit a small number, it is not possible to take mobility scooters on to the tram network. Three rail companies—Grand Central, Gatwick Express and Northern—have a total ban on mobility scooters. What discussions has the Minister had with them about improving the situation for those who rely on mobility scooters?

I want to mention a problem that sometimes arises for passengers on the railway who use “turn up and go”. I understand there can be a lack of communication between the originating station and the destination station. Will the Minister tell me what she is doing to ensure that train operators are addressing that issue, to ensure that there is good communication between stations?

My final plea is for the Minister to do something about fares. As she will know, fares on public transport have been rising faster than wages since 2010. That clearly has a disproportionate impact on disabled people who rely on public transport and many of whom have lower incomes, particularly those who have suffered changes in their disability benefits. Will the Minister ensure that funds are made available to hold down the cost of public transport so that more people can have access to it, either because they need to or because they want to? We know that it has many benefits in helping us to tackle congestion and poor air quality.