Munira Wilson
Main Page: Munira Wilson (Liberal Democrat - Twickenham)Department Debates - View all Munira Wilson's debates with the Department for Transport
Future of Rail Services
Munira Wilson Excerpts(1 year, 5 months ago)
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Huw Merriman
Yes, we certainly will. We are looking at an interesting and challenging set of reforms. Ticket offices are largely unchanged from how they were 30 years back, but only 12% to 14% of tickets are purchased from ticket offices. The key is to find a way to get those personnel outside—on the platform and in the station—to help those with disabilities and mobility issues. Getting them on the platform and on the trains may mean change, but I hope that that will be a positive change for the passenger and the workforce. It will be a more interesting and exciting role with passengers.
Munira Wilson (Twickenham) (LD)
The Minister touched on his current focus on industrial relations and the need to grow the number of passengers coming back to the railways. Is he aware of the situation with South Western Railway, which serves all of south-west London, Surrey, Wiltshire and the south-west? Until the new year, there will be no services at all on non-strike days at 40 stations across the network, including Whitton, St Margarets and Strawberry Hill in my constituency, and numerous stations in Surrey. Nurses who are not striking cannot get to work, police officers cannot get to work and children cannot get to the schools that are open. What is the Minister doing to work with South Western Railway to ensure that services are available on non-strike days? We will never get people back on to the railways and improve industrial relations if passengers cannot get where they need to.
Huw Merriman
I agree with the hon. Lady, and I am aware that she applied for an urgent question on the matter. I will write to her.
I call for all hon. and right hon. Members to come together as one on this issue. We cannot focus on good passenger experience and a future for the railways if there is industrial action that involves the workforce not working on rest days when it has previously done so. I have never encouraged that pattern or seen a future for it, because it means that we are reliant on goodwill. When goodwill is withdrawn at short notice, we end up with what the hon. Member for Twickenham (Munira Wilson) described. We need to move away from rest-day working, which does not work. Equally, I urge all those who are involved on the union side of matters to consider that it is Christmas. If we want a future for our railways, we must work positively and constructively, rather than withdrawing labour. I will write to the hon. Lady, as I mentioned.