Rogue Builders

Debate between Monica Harding and Mark Garnier

Thursday 13th November 2025 Westminster Hall

[Mark Garnier (Wyre Forest) (Con) [R]]

I beg to move,

That this House has considered the matter of protecting consumers from rogue builders.

I am conscious that we may have to go off for multiple votes before half-past 4, so I will crack on with what was going to be 45 minutes of the most magnificent speech—I will abridge it to just 42. I am missing out the bit where I was going to be nice about builders—I am afraid I will concentrate on the nastiness of builders.

I start by defining the area that I am keen to concentrate on, which is the smaller end of the market. Known as the repair, maintenance and improvement sector, or RMI, this is the area where we see many appalling stories of people’s lives being ruined by unwittingly taking on so-called dodgy builders.

There are countless stories in the press, and there are TV shows specialising in these types of problems. I could turn to any number of articles in the national and regional press that talk about cowboy builders. A relatively simple search for stories of rogue and cowboy builders reveals 1,500 such stories in the last five years alone, and that is just the stories that made the press. This is a very insidious problem.

Chat to almost anybody who has had any building work done to their home, and they will roll their eyes and admit that they have had trouble of one sort or another. But we do not have to rely on hearsay and the media to understand the problems and the implications. The Federation of Master Builders conducts surveys to see what the effect is on the RMI market, and a recent poll of homeowners discovered that one in three were put off having work done on their home because of the fear of being ripped off. That equates to a possible £10 billion of lost economic activity.

[Monica Harding (Esher and Walton) (LD)]

I would like to shine a light on one of those many stories. My constituent in Esher and Walton paid over £16,000 for a kitchen remodelling that was never delivered, and the same company is alleged to have defrauded other constituents, including one this year who lost £20,000. When fraud occurs on this scale, it is theft from honest people, but consumers find that the civil courts are slow, complex and costly. Does the hon. Member agree that the Ministry of Justice should ensure accessible routes to redress, which may be small claims courts or an ombudsman scheme, so that consumers can get justice quickly?

[Mark Garnier]

I will talk about that in my speech. The fundamental problem is that, at the moment, the only course of redress is through the court system, and it is not good enough.

The FMB does a lot of work in this area, and it is worth looking at some of its statistics. Thirty-seven per cent of customers report unreliability, and many of them cite apparently unqualified operators. Nearly a quarter—that is 25%—of all customers have lost money to rogues, with losses averaging £1,760, but in many cases the amount is far higher. The national loss is horrific. The FMB estimates that, over five years, homeowners have lost an astonishing £14.3 billion to unreliable builders, putting an astonishing burden on the housing market and households. It turns out that young adults are more at risk, with 33% scammed by rogue traders found via social media.

The consumer is not the only victim of rogue or cowboy builders. Within the industry, many find themselves a victim of the same problem. Subcontractors find they are not paid, and it is the same for merchants. Plant hire companies are frequently the victims of theft and abuse of equipment. Alarmingly, health and safety is a low priority among many small and medium-sized building firms operating in the RMI market.