Online Gambling Protection

Debate between Mims Davies and Richard Graham

Tuesday 12th March 2019 Westminster Hall

[The Parliamentary Under-Secretary of State for Digital, Culture, Media and Sport (Mims Davies)]

It is a pleasure to serve under your chairmanship, Sir Gary. I congratulate my hon. Friend the Member for Gloucester (Richard Graham) on securing this important debate.

We have to look at this in the round. My hon. Friend is absolutely right to raise his concerns, on behalf of his constituents and more broadly. We have to balance that with the fact that millions of people enjoy gambling responsibly. A day at the races—Cheltenham is on at the moment, as we know—an evening at the bingo or a regular bet on the football each week can be enjoyable, but we must balance that against the need to protect the most vulnerable people from gambling-related harm, wherever they gamble.

Hon. Members will be aware that online gambling is an area that I care deeply about and that I have already discussed with my hon. Friend. We have also met the all-party parliamentary group for gambling-related harm, alongside the Secretary of State; my right hon. Friend the Member for Chingford and Woodford Green (Mr Duncan Smith) brings to the debate his expertise on the group’s work and ongoing concerns.

It is absolutely right that we focus on ensuring that the regulatory framework for online gambling is robust. I am aware of concerns about the need to keep pace with technological advances, so I was particularly interested in the facial recognition idea that my hon. Friend the Member for Gloucester mentioned. I assure hon. Members that the Department will act where there is evidence of harm and will always keep the issues under review.

The Gambling Act 2005 provides the Gambling Commission with strong powers to ensure that all forms of gambling, including online gambling, are crime-free, fair and open and that they focus on protecting children and vulnerable people. Any operator that sells to customers in Great Britain must be licensed by the Gambling Commission and must comply with strict regulatory requirements. The commission has shown, rightly, that it will act where those rules are broken. For example, action against online casino operators resulted in penalty packages of almost £14 million last year.

The data held by online operators allows them to identify vulnerable customers and those at risk of harm. I note with caution the concerns raised by my right hon. Friend the Member for Chingford and Woodford Green about companies looking for losers and focusing on gambling losses. I will absolutely take those concerns away and look at them.

My right hon. Friend also mentioned gagging orders. The Gambling Commission’s rules state that businesses should work with it to ensure that they are operating appropriately and should

“disclose anything which the Commission would reasonably expect to know.”

We want to help the regulator to take robust action to guard against any breaches of the rules, so if the all-party group’s work suggests that something is not being disclosed, or if hon. Members have anything to raise, I am keen to hear more. We want to see only responsible businesses in this sector. We want to ensure that people can have an open conversation about what responsible gambling looks like.

I was struck by Josh’s story, which was told by my hon. Friend the Member for Gloucester. There is real concern about suicides related to gambling. As my hon. Friend points out, the number of suicides cannot be ignored. The Responsible Gambling Strategy Board has published a report on measuring gambling-related harms to focus on the need to commission more research on the risk of suicide, so that we can identify harmful behaviours and so that people who enjoy a flutter or a bet can start to recognise such behaviours in those around them.

We need to remove the stigma around addiction to gambling. If someone feels like it is controlling them, the potential risk, the awareness of people around them and the opportunity to get support are really important. We need to take the stigma away and be able to work with partners. I must thank the Gambling with Lives charity, which has helped to identify the role of education in preventing harm. The Government’s review on gaming machines and social responsibility measures, which was published last May, set out a comprehensive package of measures to focus on safer and fairer gambling, and to ensure that this is paramount and at the heart of advertising and online operations.

We have heard about technological solutions. In December, Ministers at the Department for Digital, Culture, Media and Sport and I brought together the technology and gambling industries to explore the use of further technology in preventing harm and stress the importance of learning together. More recently, the Secretary of State and I met major banks that are working on interventions this summer and into the autumn, in order to discuss how they can react in a way that challenger banks have been able to, by allowing customers to block gambling facilities. I want to emphasise that technological solutions to help to protect vulnerable people from gambling-related harm are absolutely vital, and we should seek every opportunity that we can.

An example of a technological solution is the online multi-operator self-exclusion scheme, GamStop, which ensures that people who take the difficult step to self-exclude are fully supported. For the first time, people who self-exclude online can sign up once to be excluded from all operators in the scheme. It currently extends to over 90% of the market, and over 60,000 people have used the service so far.

Last week I met gamban, which is based in Southampton—I will be popping down to its offices. Its new blocking software is freely available via GamCare and prevents devices from being able to access gambling websites. This is where innovation and direct experience is helping to drive player protections, which is vital. To support such initiatives, the Gambling Commission is consulting on stronger customer interaction requirements. I met GamCare yesterday and was delighted to hear about its initiatives with operators, including providing training to industry staff on player protection and the “safer gambling standard” quality mark. Let us get this moving—it is new and something that GamCare is moving towards.

For over 20 years, GamCare has been on the frontline of service provision, and it has reflected on the change over that time. It has a helpline, which is open between 8 am and midnight, seven days a week. It is a freephone number—if anyone is watching or reads this in Hansard, the number is 0808 8020 133. When I met GamCare yesterday, I was struck by its results on getting people out of crisis and to a place where gambling is not controlling them and they are able to sort matters out. Once people have contacted the charity—it does not appear on itemised bills—the first step is to talk things through and get some help.

GamCare is running programmes for schools that are aimed at 11 to 18-year-olds, and is looking to develop new packages for 18 to 24-year-olds. I urge all operators to work with GamCare on this, so that we can educate people on the risks, what is healthy, and when and how to find help when it is needed. I intend to use the opportunities across Departments to ensure that we give advice to parents, so that protecting children is co-ordinated—that work is going on with GambleAware, which brings me to advertising and the charity’s work.

A responsible message must now appear on all TV advertising for gambling companies for the duration of adverts. The Gambling Commission has introduced tougher sanctions for operators that break advertising rules. In addition, I am delighted to have worked with GambleAware to launch the industry-funded, multimillion-pound “Bet Regret” advertising campaign, which aims to help to start a conversation around risky betting behaviours and how to reduce them. In response to public concerns, the industry has announced the “whistle-to-whistle” ban on all TV betting adverts during pre-watershed live sport.

I agree with my hon. Friend the Member for Gloucester on the relationship between sport and gambling—both particular sports and as a whole. I have already challenged gambling companies on this. Everything is on the table with regards to responsible businesses coming forward and doing the right thing; otherwise, it is absolutely right that we should act. There are positive signs that the industry is stepping up to the challenge that we have set, but there is scope to go further. I want to see the industry meet GambleAware’s donation target of £10 million by April this year. As I have said before, we want the voluntary system to work. If it does not, I do not rule out other ways of funding support, which could include a mandatory levy.

I am working closely with colleagues in the Department of Health and Social Care on the recently announced problem gambling clinic in Leeds. As we heard, the NHS long-term plan has a commitment to extend access to treatment. Public Health England has developed guidance for local authorities on gambling and is undertaking an evidence review. I have even spoken locally to my GP clusters about how, through social prescribing and local conversations, we can direct people to help. I have met the Minister for suicide prevention, who is clear that she will be working on gambling as a priority. Let me be clear on my position on the policy in this area: any life lost due to gambling is a tragedy, and we will work in every way that we need to in order to keep vulnerable people protected.

From May, the Gambling Commission will bring in further changes to operators in order to include age and identity verification to allow consumers to ensure that they do not partake if they get free-to-play demo games. These changes will also include further protections for children and vulnerable consumers and will help GamStop to be more effective. The Gambling Commission recently launched a call for evidence on gambling online with credit. The Secretary of State and I are very keen to look at this, and we have already raised it with banks. It will help to develop a comprehensive picture, including the prevalence of using credit cards for gambling, and the associated risks.

We are aware of immersive gaming, an issue that was raised with regards to “skins gambling” and loot boxes. The Gambling Commission has made it clear that unlicensed gambling with in-game items known as skins is illegal, and it will take tough action. It prosecuted operators in 2017, making it the first regulator in the world to take such action. Loot boxes currently do not fall under gambling law where in-game items are acquired and confined to use within the game and cannot be cashed out, but we will continue to look at that. I am aware that the Digital, Culture, Media and Sport Committee is also looking at this area.

I thank hon. and right hon. Members for taking part in this debate and ensuring that the Government hears very loudly that gambling online should be fair and safe. It is something that we all take seriously. We have delivered some important changes to online gambling regulation and will continue to review the protections and take action where it is needed. My hon. Friends have spoken passionately on this issue, and it is clear that that is our aim. The Government intend to work with the industry to bring it to the table, and to work with colleagues to ensure that vulnerable players are protected.

[Richard Graham]

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