(1 year, 1 month ago)
Commons ChamberAs my right hon. Friend will appreciate, I cannot comment on individual cases, but I can reassure her that the payment of wasted or unreasonable costs can already be ordered by the tribunal if it considers it appropriate. Given the issue that she has raised, however, I would be more than happy to meet her to ensure that her concerns are conveyed firmly to those responsible for the reviews.
(1 year, 8 months ago)
Commons ChamberWhat I can tell the hon. Gentleman is that we have spent over £813 million on civil legal aid. In fact, the means-testing review is expected to widen civil legal aid availability to an extra 2 million people, so I do not accept the premise that we are failing families or the civil legal aid system, because of the investment we are making.
Despite the increased volume of applications received during and after the covid-19 pandemic, the average length of time taken for a grant of probate once all required documents are received has been maintained at between four and seven weeks, with the average response being almost one week faster in the third quarter of 2022 than the yearly average for 2020 and 2021.
A number of my constituents have been experiencing significant delays in their probate applications—some have been waiting for over 10 weeks—and have had difficulties in accessing staff through the contact centre and the hotline. What message does the Minister have for my constituents who are stuck waiting for answers, and what is he doing to improve the application process? At the end of the day, bereaved families are having to deal with the estates of deceased relatives, and this is a deeply painful time for so many constituents up and down the country.
My right hon. Friend raises a case that I have taken some time to unpick. I can reassure her that wait times for calls to the helpline have dropped from an hour to between five and 10 minutes. In terms of the number of what are called stops, when we have to ask for additional information, we are looking at why the form causes that, to see whether it is user-friendly. We are also recruiting additional caseworkers to ensure that complex cases are speeded through the system.
(7 years, 8 months ago)
Commons ChamberI am working with my right hon. Friend the Foreign Secretary on this issue. That is how we demonstrate joined-up government and leadership on difficult consular cases.
My hon. Friend has raised this issue with me previously. On support for family planning around the world in light of America’s policies, I am delighted to confirm that we are hosting a conference in July this year, working alongside Bill Gates, the private sector and others, to continue to demonstrate UK leadership on this issue while challenging others to step up.