Oral Answers to Questions

Debate between Meg Hillier and Matthew Pennycook

Monday 28th October 2024 Commons Chamber

[Matthew Pennycook]

I thank the hon. Gentleman for that question, and I am sorry to hear about Paul’s experience with that particular property management company—an experience that will, I know, be reflected in the experiences of many others across the country. There are two existing routes to redress in such circumstances, the property redress scheme and the property ombudsman scheme, to which people can submit complaints. I will happily write to the hon. Gentleman to set out in full the various sources of advice and support and the avenues for redress that his constituent might pursue before we bring in more fundamental changes to the regulation of the sector.

[Dame Meg Hillier (Hackney South and Shoreditch) (Lab/Co-op)]

I should draw the House’s attention to the fact I am a leaseholder subject to service charges, as are hundreds of my constituents. There is very often a real lack of transparency and accountability from service providers. Bills are not very clear, and it takes quite a lot of effort to understand them. The Government could regulate, but will the Minister use his convening powers to encourage service providers to do better, prior to discussing legislation that could take a very long time?

[Matthew Pennycook]

I thank my hon. Friend for that question. I am more than happy to look into what more can be done by convening to get the various interested parties around the table. The Government are committed to implementing the provisions of the Leasehold and Freehold Reform Act 2024, which includes measures to increase the transparency and standardisation of service charges and empower leaseholders in that way.

Energy Price Cap: Residential Buildings with Communal Heating Systems

Debate between Meg Hillier and Matthew Pennycook

Wednesday 20th April 2022 Westminster Hall

[Dame Meg Hillier]

Thank you very much, Mr Hollobone; it is a pleasure to serve under your chairmanship—hours have passed between the beginning and the end of the debate.

In many respects, the Minister summed up the feeling of colleagues present. It is instructive that a lot of London MPs were present for the debate. For all the talk about levelling up and about other areas of the country being poor, the cost of living in London is very high, and those on average incomes who live in properties with energy supplied by a heat network are doubly hit by the challenges of energy prices.

I am pleased that the Minister has reiterated that the Government are going ahead with long-term change. I am keen, and will continue to push, for additional support to be provided to those consumers because of the extremely large increases in their bills. The fact that local authorities are expected to use the hardship fund to support households is an important point, because that will be an extra drain on local authority budgets in constituencies and boroughs where lots of residents live in such properties. I undertake to do some more number-crunching in my constituency.

[Matthew Pennycook]

indicated assent.

[Dame Meg Hillier]

I see that my hon. Friend is nodding. I think we will come back to the Minister on that, because that money should be distributed in a way that recognises that those households and vulnerable customers are hit hard by the additional high costs and really need support right now.

I thank the Minister and the shadow Minister, my hon. Friend the Member for Southampton, Test (Dr Whitehead), for their responses, and I thank all colleagues who have been supportive, including those who were unable to attend today.

Question put and agreed to.

Resolved,

That this House has considered the energy price cap and residential buildings with communal heating systems.