Oral Answers to Questions

Meg Hillier Excerpts

Monday 28th October 2024 Commons Chamber

[Matthew Pennycook]

I thank the hon. Gentleman for that question, and I am sorry to hear about Paul’s experience with that particular property management company—an experience that will, I know, be reflected in the experiences of many others across the country. There are two existing routes to redress in such circumstances, the property redress scheme and the property ombudsman scheme, to which people can submit complaints. I will happily write to the hon. Gentleman to set out in full the various sources of advice and support and the avenues for redress that his constituent might pursue before we bring in more fundamental changes to the regulation of the sector.

[Dame Meg Hillier (Hackney South and Shoreditch) (Lab/Co-op)]

I should draw the House’s attention to the fact I am a leaseholder subject to service charges, as are hundreds of my constituents. There is very often a real lack of transparency and accountability from service providers. Bills are not very clear, and it takes quite a lot of effort to understand them. The Government could regulate, but will the Minister use his convening powers to encourage service providers to do better, prior to discussing legislation that could take a very long time?

[Matthew Pennycook]

I thank my hon. Friend for that question. I am more than happy to look into what more can be done by convening to get the various interested parties around the table. The Government are committed to implementing the provisions of the Leasehold and Freehold Reform Act 2024, which includes measures to increase the transparency and standardisation of service charges and empower leaseholders in that way.