Technology in Public Services

Max Wilkinson Excerpts

Monday 2nd September 2024 Commons Chamber

[Peter Kyle]

I am grateful for that intervention and welcome the hon. Member to his place, too. The Government take extremely seriously the role that AI and digital technologies have in productivity in all public services and, as my speech unfolds, I hope that he will hear more detail about the scale of our ambition. To take just one of the schemes that we will be unfolding, the fit for the future programme—a £480 million commitment in our manifesto—will be responsible for driving innovation through the NHS, with adoption of the very latest scanning equipment as well as other equipment right across the NHS in England. Those are just some of the things that we are committed to, and I assure him that the Government are wholly committed to this agenda.

Nothing about change is inevitable. The future of technology is ours to shape, and the opportunities it offers are ours to seize. My ministerial team and I want to see a future where technology enriches the life of every single citizen and a future with safety at its foundation, because only when people are safe and feel safe can they embrace technology and the possibilities that it presents.

Today, Britain’s tech sector is showing us what that future might look like, but far too often our public services are simply stuck in the past. The contrast could not be clearer. Much of the century so far has been defined by the sheer speed of technological advancement. The digital revolution has transformed our lives in ways that would have been unimaginable just a couple of decades ago. Most of us can access our bank accounts anywhere, at any time, and transferring money takes just seconds. Social media and video calls have given grandparents back precious time with their grandchildren, no matter how far away they may live. Young people live in a world where they can find thousands of jobs at the click of a mouse and work for a global brand without having to leave the community they love living in. Yet, as innovation has accelerated, the state has fallen further behind. Our citizens still need to contend with up to 190 different accounts, with 44 different sign-in methods, to access Government services online. Each of them is easy to lose or forget.

[Max Wilkinson (Cheltenham) (LD)]

This is obviously a positive debate, as there are so many benefits for us all. I could not remember 191 passcodes—I struggle to remember my own to log in every day in Parliament—but of course we have to underpin everything that we are talking about in terms of technology with cyber-security. In Cheltenham, we have a 4,900 member-strong community speaking for our industry in CyNam, and of course we have GCHQ, where thousands of people work every day; they do not ask for our thanks, but they deserve it in bucketloads.

The Secretary of State may be aware of the golden valley development in Cheltenham, which I recently sent him a letter about and which would include the national cyber innovation centre. I wonder whether he might like to find out more about that by sending members of his team—or he could come himself—to have a chat with me about it.

[Peter Kyle]

The hon. Gentleman, who I welcome to his place, spent quite a bit of time on his intervention, but I realise that there is simply so much to talk about in his constituency. I pay tribute to the organisations he referenced, including GCHQ and CyNam. The work that they do often goes unthanked, but it is absolutely essential to the security, wellbeing and economic welfare of our country. I certainly intend to visit as soon as I can, and it would be great to meet any of his representatives at any point; I am sure that my ministerial team will be willing to do so as well.

--- Later in debate ---

[Andrew Griffith]

Thank you, Madam Deputy Speaker. I will make some progress. I understand that colleagues will want to move on to other points, but this is a very important point. Once this Rubicon has been crossed, it will not be possible to un-bake that cake of an independent civil service. Imagine the ambitious civil servants—the directors, the directors general—who never even had the chance to be considered for this role!

[Max Wilkinson]

Interested as I am in this question of process and the discussions about cronyism, I turned up here to listen to a debate about tech and public services. I was wondering whether the hon. Gentleman had any opinions on that subject.

[Andrew Griffith]

I hope that the hon. Gentleman will have a chance to speak about exactly that subject later. However, it is critical and, I think, a point of commonality across the House that we can deliver change only through professional and competent civil servants, and it is important that the morale of the Secretary of State’s Department, like that of every other Whitehall Department, is maintained.