28 Matthew Offord debates involving the Department for Levelling Up, Housing & Communities

Economic Growth: South-west

Matthew Offord Excerpts
Tuesday 5th February 2019

(5 years, 3 months ago)

Westminster Hall
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Gary Streeter Portrait Sir Gary Streeter
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Yes, I completely agree with my hon. Friend. It was good to see that announcement. It could perhaps have been better dovetailed in with the Government’s announcement, so that we had one and not two. Perhaps that was because of a planning time cycle—I am not sure. I hope that by the end of next week, we will have received all the news we have been waiting and fighting for for five long years. We cannot allow our region to be cut off from the rest of the country just because of adverse weather conditions.

Matthew Offord Portrait Dr Matthew Offord (Hendon) (Con)
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Will my hon. Friend give way?

Gary Streeter Portrait Sir Gary Streeter
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I give way to my hon. Friend from London.

Matthew Offord Portrait Dr Offord
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Chair, you probably wonder why, as the Member of Parliament for Hendon, I am standing in a debate on the south-west. Not only did I grow up in Cornwall; I undertook my PhD in economic development on Cornwall, so I thought I would come along and have a listen. My hon. Friend is entirely correct that the county of Devon in particular is cut off. A major component of Cornwall’s economic development programmes of the 1990s and 2000s was the Actnow project, which was to bring superfast broadband to the whole county. Does he agree that connections are not only physical but include electronic communications, which are able to reduce the peripherality of a county like Cornwall, bringing the markets to the consumers and, indeed, the consumers to the marketplace through technology?

Gary Streeter Portrait Sir Gary Streeter
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I totally agree with my hon. Friend. If I may say so, I think he summarises the situation wonderfully well. Many of us in this Chamber have often said that our biggest challenge in the west country and the south-west is peripherality and that the answer is connectivity. When I started my political career in 1992, connectivity meant road and rail, but these days it most certainly means digital connectivity, which is probably more important—[Interruption.] Or as important; that is absolutely right. Cornwall has benefited from the programme my hon. Friend talks about. I will come on to say that we want to see the roll-out of superfast broadband speeded up and that we must have 5G in our region. I am getting towards the end because I know so many colleagues want to speak.

First, there is the rail announcement next week—fingers crossed it is what we have been waiting for. It is so important to our region and we look forward to it.

Secondly, there is the A303. I am grateful to the Government for the commitment to dualling it to Taunton and am glad that the work at Stonehenge has started, but we really need to see spades in the ground at our end of the A303 so that that very important project can get under way and be concluded as quickly as possible. The M5 is now snarled up every Friday and Saturday from May until September, particularly from Taunton to Bristol. I do not think there is a plan on the table to consider that, but the Minister may know more than I do. We desperately need a new second major arterial route coming into our region—a dual carriageway at least—that can cope with the flow of traffic at peak times. That is another critical aspect of infrastructure delivery that the region is waiting to see.

Coming on to what my hon. Friend the Member for Hendon (Dr Offord) mentioned, digital connectivity is absolutely essential in our region. Possibly the roll-out of superfast broadband has been too slow. We have had the hiccup with BT internet in Devon and Somerset, and we now have Gigaclear. I hope that all the targets will be met in the next couple of years. That is critical.

What we are seeing now, and perhaps other regions have seen this before us, is that bright young things are coming to our universities and, instead of returning from whence they came, more and more of them are staying locally and inventing their internet-based businesses—in their bedrooms probably—and planting a business in our region. That is really encouraging, and it is transforming the bottom-up business and economy of our region. It can happen because of digital connectivity. We can do almost anything from almost anywhere if we are online and connected, and that is a game-changer for our region. We are desperate to see the roll-out of all the superfast broadband, including 5G.

Finally, on the issue of marrying together physical transport infrastructure—the trains—and digital connectivity, we must have the capability for people to be online all the time while they are travelling on our trains. That is what the business community has demanded: it is even more important than shaving five or 10 minutes off the journey time from Penzance to Paddington. We must have connectivity, and I know that the Government are working on that. Of course, that responsibility is a cross-departmental one, but I say to the Minister that it is a huge priority for our region.

To conclude, when we last discussed this matter in 2016, we all mentioned the south-west growth charter. The first headline ask from the region was for a new Government partnership with the south-west, which is starting to take shape. The second was for investment in digital connectivity and high-speed business: some progress has been made in that area, but we would like to see a bit more. The third was for investment in energy connectivity—switching on to opportunity—on which, again, there has been some progress, but there is further to go. The fourth was for investment in transport connectivity and getting business moving, on which there has been some progress, but that is still our big ask. We say to Government that our demand is infrastructure, infrastructure, infrastructure, and may 2019 be the year of delivery, delivery, delivery.

--- Later in debate ---
Chi Onwurah Portrait Chi Onwurah
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I thank my hon. Friend for emphasising the importance of Airbus to the south-west; I absolutely accept that point. The warnings of industry leaders and companies such as Airbus and Nissan need to be taken seriously by the Government, and listened to.

As the hon. Member for Tiverton and Honiton (Neil Parish) emphasised, the south-west has one of the highest skills gaps in the UK, with a third of all small and medium-sized businesses having difficulty hiring people with specialist skills. That will only worsen after Brexit, if the Government press ahead with plans to slash so-called low-skilled immigration. Businesses will be even harder pressed to find and retain labour, as we have heard.

More than that, the south-west has been a major beneficiary of EU funding, receiving the second largest share of regional development funding and social funding. The key economic hubs of Bristol and Swindon are among the largest UK recipients of Horizon 2020 research grants, from which we get more back than we put in. After the UK leaves the EU, that hole will be filled by the Government, but the existing institutions exhibit the kind of south-eastern bias that means that, for example, the south-west receives half the per capita UK Research and Innovation funding that London got in 2016-17. How will the Government ensure that funding is replaced in a way that does not exacerbate regional inequalities?

At the heart of all those challenges is the need for a strong, positive industrial strategy, capable of building and rebuilding the economy to meet the challenges of the future and of Brexit. Unfortunately, we have seen no evidence of one. Labour has the answer. [Laughter.] Hon. Members should listen. We are committed to raising spending on research and development to 3% of GDP by 2030—an additional £1.3 billion in public investment. That will get us part of the way, and will certainly benefit the region’s burgeoning tech industry, which grew 47% from 2014 to 2016.

Much of that additional spend will draw on our industrial strategy, which is about investing in areas such as nuclear power as part of our commitment to low-carbon energy, ensuring that we have the skills for Somerset’s Hinkley Point.

Matthew Offord Portrait Dr Offord
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Will the hon. Lady give way?

Chi Onwurah Portrait Chi Onwurah
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I am afraid I will not; I simply do not have time.

We will improve digital infrastructure, as part of our commitment to an innovation nation. That will be complemented by the £250 billion national transformation fund, which will enable the growth of the infrastructure needed to increase productivity and investment.

Successive Tory Governments have refused to invest in transport. My hon. Friend the Member for Plymouth, Sutton and Devonport (Luke Pollard) highlighted that today is the fifth anniversary of the Dawlish railway line being washed away. Labour has only two Members of Parliament in the far south-west and seven in the region as a whole, yet we have committed to fund the Peninsula Rail Task Force’s recommendations. Why can the Minister not match our commitment?

Matthew Offord Portrait Dr Offord
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Will the hon. Lady give way?

Chi Onwurah Portrait Chi Onwurah
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I am afraid I will not give way.

Regional disparities and the unique issues facing the south-west are the reason we need the £250 billion national investment bank. [Interruption.] May I just point out that we have heard much more from Government Members than Opposition Members so far?

Many Members mentioned the need for regional investment. Our network of regional development funds will ensure that regional needs are put first and that local decision makers decide what is right for their area. The future of the south-west, and of our country, depends on a real industrial strategy that lays a path for a high-wage, high-skill, high-productivity region. The Government should follow Labour’s example in crafting a visionary, vigorous and viable industrial strategy.

Matthew Offord Portrait Dr Offord
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Will the hon. Lady give way?

Chi Onwurah Portrait Chi Onwurah
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If the hon. Gentleman insists, I will give way briefly.

Matthew Offord Portrait Dr Offord
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Labour has obviously announced many spending commitments. Perhaps the hon. Lady could explain to the House where Labour will get an additional £1 billion to invest in water quality in the south-west when it has nationalised South West Water?

Chi Onwurah Portrait Chi Onwurah
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I would love to give the hon. Gentleman a basic lesson in economics and explain that the Tory Government’s economics of austerity have failed entirely to produce the productivity and rising wages that can deliver the tax base for such investments. I hope to hear from the Minister how he will address that.

Oral Answers to Questions

Matthew Offord Excerpts
Monday 28th January 2019

(5 years, 3 months ago)

Commons Chamber
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Rishi Sunak Portrait Rishi Sunak
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I do not think that I heard a rebuttal of the statistics I outlined. It is clear that the Government are supporting people in every part of the country. We are providing £1 billion of extra funding to deliver social services and a real-terms increase in funding for local government in the next coming year.

Matthew Offord Portrait Dr Matthew Offord (Hendon) (Con)
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5. What progress he has made in discussions with developers and freeholders on ensuring that leaseholders are not liable for the removal and replacement of dangerous building materials.

Heather Wheeler Portrait The Parliamentary Under-Secretary of State for Housing, Communities and Local Government (Mrs Heather Wheeler)
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We have been clear that owners and developers should protect leaseholders from costs. As a result of our action to date, owners and developers have made a commitment to fund the cost of remediation, or have had a warrantee claim accepted, for 80 buildings so far.

Matthew Offord Portrait Dr Offord
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Although that is indeed admirable for those leaseholders, my constituents in Premier House in Edgware are still being told by the freeholder of their building that they must pay for the removal of the dangerous cladding. That has resulted in thousands of pounds of costs for legal fees and safety measures, and it has rendered their properties unsaleable. Will the Minister assure me that the Government have a plan B for leaseholders who are held liable for costs? Will she advise me when my constituents can reasonably expect their situation to be resolved?

Heather Wheeler Portrait Mrs Wheeler
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My hon. Friend will have to excuse me for speaking with my back to him.

My hon. Friend works tirelessly to support the residents of Premier House in Edgware on the removal of cladding. I understand that that case will be brought before a tribunal at the beginning of April. The Government have made it clear that we expect building owners in the private sector to protect leaseholders from remediation costs. A growing list of companies, including Barratt Developments, Mace Group and Legal & General, are doing the right thing and are taking responsibility, and I can announce that Aberdeen Asset Management and Fraser Property have also joined that list. I urge all other owners and developers to follow the lead of those companies. I will consider all other options if they do not do so.

Holocaust Memorial Day

Matthew Offord Excerpts
Thursday 24th January 2019

(5 years, 3 months ago)

Commons Chamber
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Matthew Offord Portrait Dr Matthew Offord (Hendon) (Con)
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It really is a pleasure to follow the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone). I, too, shall speak to the House about one of my experiences.

On Sunday, I attended the funeral service at Bushey new cemetery. It was significant because it was the first and only interment of victims of the Holocaust ever to take place in the United Kingdom. It is remarkable that such a ceremony should take place more than 70 years after the death camps were discovered. The remains were originally given to the Imperial War Museum many years ago. They were acknowledged by a pathologist to be the remains of six people—five adults and one child—and because they were never going to be put on display, it was decided that they should be buried. That was certainly the appropriate decision.

I pay tribute to the Imperial War Museum for its efforts in seeking a resting place for these people. Such decisions are really outside most curators’ experience, but having established that the remains did come from Jewish people at Auschwitz-Birkenau, they took action. The museum contacted the Auschwitz-Birkenau State Museum and the Chief Rabbi of the United Kingdom, and they collaborated and decided that the remains should be interred at the cemetery at Bushey.

As with any funeral, I was not actually invited, but I decided to attend because I have several Holocaust survivors in my constituency—and, indeed, the Holocaust Survivors Centre. Not knowing how many people would turn up, I arrived in plenty of time, and as I travelled along the road, I realised that it was quite an important event. Unknown to me, in attendance were the Archbishop of Westminster, Israel’s ambassador, the Secretary of State for Housing, Communities and Local Government, Baron Pickles, and Lord-Lieutenant Robert Voss as a representative of the Queen. I addition, I saw many hundreds of my constituents. I understand that more than 1,200 people attended.

The address given by the Chief Rabbi, Ephraim Mirvis—who happens to be my constituent—moved many people to tears. I watched as several men carefully wiped their eyes when the Chief Rabbi spoke personally to the infant among the six. He said:

“Your childhood was robbed. You experienced such fear and dread, then the ultimate wickedness saw your life taken. We don’t know who you are, your name, if you were male or female or the details of your family. But we do know you were Jewish. All of us here feel a strong connection to you.”

One of my constituents, about whom I have spoken in previous debates, made an impact on me again on that day. I often visit her to eat her home-made cake, and I like to ensure that she is doing okay. I was proud when I saw her at the service on Sunday and witnessed her and other Holocaust survivors accompanying the coffin to the grave. Zigi Shipper, Harry Bibring, Renee Salt and Agnes Grunwald-Spier all placed their hands on the coffin’s blue velvet covering as they walked to where the remains were to be buried in earth brought over from Israel.

As prayers were said and the coffin lowered, people were invited to come forward to place earth in the grave. With such a large crowd, it did not take long for the space to be filled. What struck me as I stood by the graveside was the number of people who held pictures and artefacts of relatives whom I presume were victims of the Holocaust. For them, the funeral was very real, and it cannot be said definitively whether or not the grave contained one of their relatives. We will never know. In so many ways, these six people represent the millions who do not have a last resting place, and whose families, friends and relatives cannot mourn them because they do not know what happened to them.

As I turned away, someone indicated a small bag of earth and that I should place it on the grave, which I did. We undertake many activities as Members of Parliament, but this event was something completely different, and something I will not forget. At the Barnet Holocaust Memorial Day ceremony, we have heard from many speakers over the years, talking about atrocities in Rwanda, Cambodia and other countries, in addition to many local people whose lives have been directly or indirectly affected by the Holocaust. For me, the event has become more personal, particularly this year, as I have had direct contact not just with the survivors, but now with the dead.

Tower Blocks: Dangerous Cladding

Matthew Offord Excerpts
Tuesday 22nd January 2019

(5 years, 3 months ago)

Commons Chamber
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Kit Malthouse Portrait Kit Malthouse
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Whatever the status of the work that has been done by the Department and of the letters from the Secretary of State, it is bearing some fruit. A large number of companies have taken their responsibilities seriously and are now funding remediation, some of which is quite elderly, and they are doing it for all the right reasons. We are working on the group who have yet to acknowledge their responsibilities and are hopeful of more success on that. As far as legislation is concerned, the hon. Lady will know that just before Christmas we published the Hackitt implementation plan for consultation, along with several other calls for evidence and consultations. Once they are all in and completed, we will produce the legislative programme.

Matthew Offord Portrait Dr Matthew Offord (Hendon) (Con)
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The Minister has mentioned a number of small private developers and, indeed, individual freeholders, but will he write to me about Premier House in Edgware, to ensure that my local leaseholders and constituents do not have to foot the bill for the removal and replacement of materials that are considered dangerous? My constituents have already paid out thousands of pounds to their freeholder, a small independent developer. Although they are grateful for the Minister’s support, the leaseholders want legal clarity and certainty that they will not be forced to pay any additional moneys.

Kit Malthouse Portrait Kit Malthouse
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My hon. Friend is quite right to raise the interests of his constituents. I am not aware of the particular situation, but I am more than happy to investigate and write to him, as he requests.

Grenfell Tower

Matthew Offord Excerpts
Monday 11th June 2018

(5 years, 11 months ago)

Commons Chamber
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James Brokenshire Portrait James Brokenshire
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I thank the right hon. Gentleman for his response. I can say to him that, yes, we are very firmly focused on the outstanding issue of those needing to move into permanent accommodation. Since my last statement to the House, I have been pressing the Royal Borough of Kensington and Chelsea and its contractor. It is fair to say that, as I indicated in the initial response, the council had issues with its contracting that meant it needed to replace its contractor. The council has had a new contractor in place for a number of months that is making important progress on ensuring standards are met in respect of accommodation for those needing to be rehoused and that, actually, there is a firm element of personalisation in that accommodation to ensure that, when residents move in, they can see the care, thought and attention that has been put into the accommodation to make it a home and so that they can feel stability and safety in those new homes.

The right hon. Gentleman made a number of other points in respect of high-rise blocks and the various steps that have been taken over the course of this year. I point him to Dame Judith Hackitt’s comprehensive report on building safety, which gives a real sense of this Government’s commitment to making sustained change on building safety, and, equally, to my decision to go further in respect of banning combustible cladding and to the consultation I will launch next week.

The right hon. Gentleman talked about mandating sprinklers, and I underline to him that, since 2007, building regulations guidance has stated that all new high-rise residential buildings over 30 metres must have sprinklers. Sprinklers can be an effective safety measure, but they are one of many such measures that could be adopted. As Dame Judith Hackitt points out in her report, no single fire safety measure, including sprinklers, can be seen as a panacea.

The right hon. Gentleman asked me to provide details on the list of properties, which is something he has raised before, and there are particular safety concerns around that. In respect of his point on private owners, if he listened to what I have said he would know that I have stated on a number of occasions a very clear message on the responsibility of private owners, and I have underlined to a number of building owners and developers their responsibilities and the need to take action. We have also ensured that local authorities have the appropriate powers to investigate further, as I have previously indicated to the House.

The right hon. Gentleman’s broader point is a very relevant one, on remembering and honouring the victims of this appalling tragedy—one that, across this House, we all fully recognise—and the need for us to work together to ensure that appropriate changes are put in place. I certainly will not shrink from that, and I will certainly work with him on bringing forward changes. He knows that substantive changes have come from the Hackitt review, and I intend to publish further proposals on building regulations before the summer recess. I will certainly be updating the House on that again before the summer recess because, in honour of all those who lost their lives, we must get this right, and that is what the Government intend to do.

Matthew Offord Portrait Dr Matthew Offord (Hendon) (Con)
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The Secretary of State says he has an expectation that building owners in the private sector will not pass costs on to leaseholders. I have met constituents at Premier House in Edgware who are rather concerned and would like to know what tangible and legal steps the Secretary of State will introduce to ensure that costs are not passed on to them, as leaseholders, either through a management charge or through a direct charge.

James Brokenshire Portrait James Brokenshire
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I certainly understand the concerns that my hon. Friend and other hon. Members have expressed, which is why I have met a number of building owners directly to set out our expectations. The industry is considering how to ensure that those obligations are not passed on to leaseholders, but there is a growing sense of doing the right thing. It is notable that more building owners have determined to meet the costs themselves but, as I have indicated to the House, if they do not, I have not ruled anything out.

Tower Block Cladding

Matthew Offord Excerpts
Monday 21st May 2018

(5 years, 11 months ago)

Commons Chamber
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Matthew Offord Portrait Dr Matthew Offord (Hendon) (Con)
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You will recall, Mr Speaker, that in Edgware in my constituency, Premier House was recently converted from an office block into residential property, but unfortunately the cladding has remained. Many of my constituents who saved up to buy a property there find themselves in a situation where the owners of the building want to charge them for removal of the cladding. I hear the point that was made about a low-interest scheme, but does my right hon. Friend agree that leaseholders should be afforded the same protection as tenants and not have to pay for that out of their own pocket?

James Brokenshire Portrait James Brokenshire
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I understand the point that my hon. Friend makes on leaseholders. Obviously there are legal relationships, but that is why I have underlined the need for us to take further action and to have the initial meetings that I have set out. I have been pretty clear in my view.

Fire Safety and Cladding

Matthew Offord Excerpts
Tuesday 6th March 2018

(6 years, 2 months ago)

Westminster Hall
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Matthew Offord Portrait Dr Matthew Offord (Hendon) (Con)
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We all certainly felt the terrible tragedy at Grenfell. I remember waking up, watching the television and seeing the appalling conditions. I have not been to visit the tower, but I have seen it from a distance and it is an appalling sight. I certainly agree with the hon. Member for Lincoln (Karen Lee) about that.

Many Members have rightly spoken about local authority properties, but I want to raise the issue of leaseholders. In my constituency, just over two years ago, Premier House was converted from commercial to residential with 121 flats. We all know what it is like to raise the money for a mortgage and stamp duty, and in the first few months or years money is often quite tight, so I was shocked to find that at the beginning of January this year the people who had just moved into those properties were told that the service charge in the block had doubled from £2,200 a year to £4,200 a year because the cladding has to be removed, just two years after the property was converted.

In addition, the managing company is also hiring four fire marshals to patrol that building constantly. That is causing my constituents huge concern. Many are self-employed or have only just got a mortgage. Some are one-parent families and are struggling to keep up with their payments. A lot of them have formed an action group and want to take the matter to a first-tier tribunal. The problem is that, if the tribunal rules in favour of the freeholder, residents will be forced to pursue their solicitors and surveyors on the question of what the problem was with the building. Ultimately, if they refuse to pay the service charge or fall into any arrears, the freeholder can take the property back.

I sympathise with those in local authority housing, but those in the private sector, equally, face a difficult situation, which I want to bring to the Minister’s attention.

Holocaust Memorial Day

Matthew Offord Excerpts
Thursday 18th January 2018

(6 years, 3 months ago)

Commons Chamber
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Matthew Offord Portrait Dr Matthew Offord (Hendon) (Con)
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I congratulate my hon. Friend the Member for Brigg and Goole (Andrew Percy) on securing the debate.

I remember attending the first Holocaust Memorial Day commemoration in Hendon back in 2001. It was held in a marquee in Hendon Park, on a site that has become a memorial garden. I think that that is a fitting tribute to the millions of people who were killed in the Shoah, particularly as so many relatives and friends of those who were murdered have made their homes in my constituency. I was delighted to see in the new year honours list three names of constituents who had had direct experience of the Nazi atrocities, and I think it appropriate to place on the record their names and experiences.

Harry Olmer was awarded an OBE. He is a Mill Hill resident who was born in Sosnowiec, near the German border in south-west Poland. In the spring of 1940, his family were sent to another small village, as life in his home town was becoming very difficult. In 1942, Jewish residents were expelled from their homes, and after a selection, Harry found himself in Plasnow concentration camp, near Krakow, then a munitions factory. He was then moved to Buchenwald, and then to another munitions factory in Schlieben. As the war came to an end, he found himself in Theresienstadt concentration camp, whence he was finally liberated by the Red Army on 8 May 1945. Two months later, he came to the UK, and worked as a dental technician and studied at evening classes before being accepted at Glasgow University to study dentistry. He later served in the British Army as a dentist.

A Hendon resident, Bernd Koschland, was awarded an OBE for services to holocaust education. I have known Bernd for many years, and he is well known to many people who attend the holocaust memorial service in Hendon each year. He came to the United Kingdom with the Kindertransport in 1939, after his father was deported to Dachau on Kristallnacht. On his father’s release, Bernd’s parents made the difficult, but sensible, decision to send him to England on the Kindertransport. In March 1939, he made the journey to England, and was later joined by his sister. In addition to his holocaust education work, Bernd was the chairman of the Barnet Multi-Faith Forum for 14 years, and I had the pleasure of working alongside him.

I want to mention the name of one other person, my Edgware constituent Lieutenant Colonel Mordaunt Cohen, who is the most senior Jewish officer who served in the British Army during the second world war and who received an MBE for his services to second world war education. Mordaunt joined the British Army after hearing about the horrors of Nazi Germany from children who had arrived on the Kindertransport. He fought in Burma from 1942 to 1945, which was in itself a horrific experience. After the war, he became chairman of the Association of Jewish Ex-Servicemen and Women. He celebrated his 100th birthday last year, and it was a huge pleasure and privilege for me to visit him in his home on that occasion.

To all three constituents, I say “Mazel tov, and thank you for all that you have achieved throughout your lives, particularly here in the United Kingdom.”

Last year, I spoke about a constituent of mine called Renee Salt. Since then I have visited Renee on several occasions to talk about certain things and to eat much of her cake, which she bakes at home. During one of our discussions, we spoke about another Hendon constituent, who died in 2008 and whom I had known. That was the Rev. Leslie Hardman. His link with Renee was that she was a captive in Bergen-Belsen, and he was one of the first British Army chaplains who liberated the camp. In his book “The Survivors”, he described how his colonel told him to go to the camp because

“you’ll find a lot of your people.”

Leslie also wrote that one of his first acts was to officiate over the mass burial of 5,000 bodies, a scene that he described as “bodies interlocked, coagulated, disintegrated”.

I have a lot more to say, but time will not allow me to do so. Let me leave the House with a quotation from someone relatively unknown, Salmen Gradowski. On 6 September 1944, he wrote:

“May the world at least behold a drop, a fraction of this tragic world in which we lived.”

We can consider those words from the perspective of history, but knowing that they were found after liberation in a flask buried in the grounds of the Auschwitz-Birkenau crematorium makes them more powerful. I think that they illustrate this year’s theme of Holocaust Memorial Day, the power of words.