Bailiffs: Regulatory Reform

Matthew Offord Excerpts

Wednesday 9th January 2019 Westminster Hall

[Emma Reynolds]

From all the cases that I have heard about, those experiences are traumatic and have a lasting effect on the people involved. In many cases, they are not necessarily the debtor—they are not the person who owes the money—but they are still treated in an appalling manner. That is not to say that the debtor should be treated appallingly either, but bailiffs do not seem to have regard to the rules, which is that they can seize possessions that belong only to the debtor.

That brings me to another example—a person from the constituency of the hon. Member for Harborough (Neil O'Brien), whose son was in debt and who bravely spoke out on the radio today about his experience. He said:

“We invited these men into our home so that we could understand what was going on and in the belief that we could then work with them to resolve the problem. All they did once inside our home was to threaten us with public humiliation. At no time did they advise us of any of our rights. We were told that although we were in our own home that the only way we could prevent them seizing our property”,

including this gentleman’s car,

“was if we could produce receipts.”

I do not know about other Members, but I would not have a receipt for my car at hand if someone were to knock on my door. I know that the hon. Member for Harborough will speak in more detail about his constituent, whom I thank for coming forward.

In another case, a woman told me:

“I went to close the door and the bailiff put his foot in to my hall to prevent me from shutting the door. I got through to the police, explained the situation, was told he had no right to demand to come into my house. The bailiff had gone by then and did not return but I felt very intimidated and for a while found myself checking through the window before opening the front door.”

How awful that a person should not feel safe in their own home.

[Dr Matthew Offord (Hendon) (Con)]

I congratulate the hon. Lady on securing this debate. I wanted to raise the case of a constituent of mine, in which a bailiff put his foot in the door because he wished to enter the property, but the property he wished to enter did not belong to my constituent—the bailiff wanted to see a tenant of my constituent. Even so, not only did that cause a lot of problems when the police were eventually called, but of course the body camera worn by the bailiff was not working at the time, so no one corroborated whether my constituent was indeed assaulted.

--- Later in debate ---

[Dr Matthew Offord (Hendon) (Con)]

I shall not delay the House much. I want to focus on just one area. Many hon. Members have focused on financial recovery, which is entirely appropriate. To assist constituents and improve the perception of the bailiff industry, I want to talk about repossessions.

A landlord can, for any reason, apply to a county court to seek a possession order. That usually happens when a tenant has broken the terms of the lease. Subject to the decision of the court, the tenant will be given 14 or 28 days to vacate the property or, in exceptional hardship, the judge can allow them 42 days to leave. Such an order is presented and communicated to the tenant so that they are aware of it. Many people then decide to see the council, but local authorities tell people to remain in the property until they are physically kicked out.

On occasion, landlords can apply to the High Court to seek an immediate possession order and enforcement by a High Court enforcement officer. That requires no notice. An officer will turn up at someone’s house and tell them to pack the possessions that they need for the next few days. They will give them an hour to leave, and they can collect their property at an arranged date later. Imagine the hardship and distress that it causes someone when they are told they must leave the house immediately and that they can then take the paperwork to the council, which will rehouse them.

Will the Minister consider speaking to her colleagues in the Ministry of Housing, Communities and Local Government about the rehousing of people who have received possession notices, so that they do not have to go through that traumatic experience—particularly if they are elderly or vulnerable, or have children?

--- Later in debate ---

[Lucy Frazer]

That is a very interesting point, which I just highlighted—three of my hon. Friends raised the issue of whom the action is taken against. I know my hon. Friend feels strongly about this, and it is something he has talked to me about before.

Before I turn to the review in more detail, I want to set out a bit more about the subject of debt enforcement more broadly. Enforcement agent action has been, and is likely to remain, a highly divisive subject. People who experience debt problems represent a broad spectrum of society, including some who are extremely vulnerable and others who deliberately refuse to pay for products and services.

It is important to note the two points that were made in this debate by a number of Members. The hon. Member for North Antrim (Ian Paisley) and my hon. Friend the Member for Thirsk and Malton (Kevin Hollinrake) highlighted the need for people who owe money to pay their debts, because the recovery of debts is important to the economy and the justice system. My hon. Friend the Member for Redditch (Rachel Maclean) highlighted the good practice of a company in her constituency. The Government are committed to ensuring that all enforcement agents treat debtors fairly and operate responsibly and proportionately. Our role as a Government is to strike the right balance between ensuring that debts can be collected effectively while protecting debtors from enforcement agents’ aggressive behaviour.

With those principles in mind, and after an extensive period of research and engagement, the Government imposed significant extra regulation on the enforcement process and the behaviour of enforcement agents in April 2014. I am pleased that the hon. Member for Wolverhampton North East welcomes those reforms, which included a comprehensive code governing when and how enforcement agents can enter somebody’s premises; the safeguards to prevent the use of force against debtors; which goods agents can and cannot seize and, if necessary, sell; and what fees they can charge.

The reforms stopped enforcement agents entering homes when only children are present and introduced important safeguards for vulnerable debtors. They aimed to make all parties more aware of their rights and responsibilities and introduced a new certification process for enforcement agents to ensure that they are the right people for the job. They introduced mandatory training to ensure that enforcement agents have the skills required to perform the role. The Government undertook to review the implementation of the reforms after one, three and, if necessary, five years in order to check that they are working as intended. The review, which was published in 2018, found that the reforms had many positive benefits, such as better awareness of debtors’ rights and how to complain, as well as more clarity for debtors about the fees that can be charged, the processes that should be followed and where to go for advice. However, it also reported that debt advisers and debtors still perceive some enforcement agents to be acting aggressively and, in some cases, not acting within the regulations.

The Government take those concerns very seriously. While many enforcement agents work within the law, we will not tolerate any who pursue aggressive tactics and bad practice, who make people’s lives a misery and ruin the industry’s reputation. For that reason, we launched the call for evidence to shine a spotlight on the behaviour of enforcement agents. Many of the points that have been raised today are the subject of that call for evidence. The hon. Members for St Helens South and Whiston (Ms Rimmer) and for Wolverhampton North East highlighted the problem of threatening behaviour, which is part of the call for evidence. My hon. Friend the Member for Henley and the hon. Member for Wolverhampton North East raised the issue of complaints, which is also a subject for the call for evidence. The hon. Member for Coventry South (Mr Cunningham) and my hon. Friend the Member for Harborough raised issues about training—again, that is a matter for the call for evidence.

The independent regulator, which is part of our consultation, was raised by my hon. Friends the Members for Henley and for Harborough, and by the hon. Members for Coventry South, for Wolverhampton North East, for Leeds West (Rachel Reeves), for Croydon Central (Sarah Jones), for Ellesmere Port and Neston (Justin Madders) and for Makerfield (Yvonne Fovargue). The treatment of vulnerable people was raised by the hon. Member for Lewisham West and Penge (Ellie Reeves), and that is also covered in the call for evidence, which is running for 12 weeks until 17 February 2019. As part of that, we are meeting representatives from the advice sector to get a better understanding of the research they have conducted and their concerns, and we will also be talking to enforcement agents and creditors. However, the call for evidence is not just about collecting data; we are very keen to hear from people about their individual experiences. A number of hon. Members have shared the experiences of their constituents, whom I encourage to respond to our call for evidence.

I was very pleased to have had the opportunity to meet the hon. Member for Croydon Central and her constituents the Rogers family, who sadly lost Jerome following visits to their home by enforcement agents. Like others, I am pleased to see them here today. I thank them for their contribution to this important issue and for their continuing efforts to highlight this matter.

A number of hon. Members have suggested that the Government’s reforms should go further by introducing an independent regulator, and that there should be a simpler, free and independent complaints procedure. As set out in the call for evidence, we are considering these suggestions. The call for evidence asks whether independent regulation is needed and, if so, what form that should take and how it should be funded. We would welcome any input on all those questions. It also asks about the complaints procedure, as I have said.

In addition to reviewing the behaviour of enforcement agents, the Government are working more widely to help people who fall into problem debt by providing them with protection and ensuring that creditors are acting responsibly. For example, the Government are increasing funding for free debt advice via the Money Advice Service, which will spend £56 million this year to help more than half a million people. After consultation, and via regulations to be laid this year, the Government will implement their 2017 manifesto commitment to introduce a breathing space in order to give people in serious debt the right to legal protections from their creditors for up to six weeks. We will also introduce a statutory debt repayment plan to enable those with unmanageable debts to enter into an agreement to pay their debts in a realistic timeframe. The Ministry of Justice is a member of the Government’s Fairness Group, which works with the advice sector to look at the issue of fairness in Government debt management and in enforcement practices.

I would like to end by commenting on the cross-party support to address this important issue. It has been invaluable to me, and I am sure to others, to hear not only people’s tragic personal stories, but articulate and thoughtful arguments about the principle behind these issues.

[Dr Offord]

Will the Minister meet her colleagues in the Ministry of Housing, Communities and Local Government to discuss possession orders and assist local authorities in rehousing people before such a possession order is escalated to the High Court? That would ensure that they were removed from a property immediately, preventing the hardship and stress that many people experience.

[Lucy Frazer]

I note that my hon. Friend made a very eloquent speech on that subject, which we can of course look into.

Enforcement agents play an important role in recovering money. It is a matter of regret that some are not behaving as they should, and that many members of the public do not hold them in high regard. It is vital that the public have confidence in them.

I thank the hon. Member for Wolverhampton North East for the opportunity to respond to this debate, and I look forward to the finalisation and conclusion of the call for evidence on how we can take this matter forward.