Water Industry (Financial Assistance) Bill

Matthew Offord Excerpts

Wednesday 29th February 2012 Commons Chamber

[Mary Creagh]

I will make some progress, and then I will give way. Where specific issues required careful consideration, we brought in experts to advise us. We commissioned the Pitt report after the 2007 floods, the Cave report to look at competition and innovation, and the Walker report, which analysed water charging and looked explicitly at the problem of high bills in the south-west. My hon. Friend the Member for Ogmore (Huw Irranca-Davies) legislated for water companies to introduce social tariffs in the Flood and Water Management Act 2010. I shall now examine each of those issues in turn.

Some have questioned why the Tory and Lib Dem Government wanted to extend £40 million a year in financial assistance to a region dominated by Tories and Lib Dems. I will leave others to speculate about the politics, but it is clear that customers in the south-west face bills that are, on average, 43% higher than in other areas. That is why we examined the issue in government and did the groundwork on helping those 700,000 households. I pay tribute to colleagues in all parts of the House, and to our former colleague, Linda Gilroy, for their work on the issue.

[Mr Matthew Offord (Hendon) (Con)]

Perhaps the hon. Lady could tell the House the average cost of a water bill in the south-west pre-privatisation, and say how that compared with bills in other parts of the country.

[Mary Creagh]

I do not know what the costs were, but I can say that all water bills were considerably lower pre-privatisation. If the hon. Gentleman looks at graphs of what happened to bills post-privatisation, he will see that they went up exponentially, particularly in the early 1990s. They were kept down in ’91 and ’92, and then they went up exponentially across the board. From memory, they were around £250; that has gone up massively.

[Mr Offord]

How much was it in the south-west?

[Mary Creagh]

I do not have those figures. Does the hon. Gentleman have them? Perhaps he will share them with the House in the debate.

We accept the argument that the south-west requires additional help to keep water affordable, but stopping there misses the point. Ofwat, the independent regulator, estimates that a fifth of households are already spending more than 3% of their income on their water bills, yet Ministers have failed to bring forward any plans to tackle high bills, apart from in the south-west, which has the highest bills in the country. There, around 200,000 people spend more than 3% of their disposable income on water bills, but in the Thames region there are a staggering 1 million people in the same predicament, so surely we should be working towards extending help through a national affordability solution. Without one, the effect of the Government’s £50-a-year payment in the south-west will soon be wiped out by price rises; prices will rise by more than inflation in each of the next three years. The assistance is welcome, but decoupled from wider reform, it will provide little lasting help on water affordability. I hope that answers the point raised by the hon. Member for St Ives (Andrew George).

We know from Ofwat that the groups most vulnerable to water poverty are single parents, pensioners and jobseekers. When we were in government, we introduced WaterSure, a national affordability scheme paid for by a cross-subsidy from water customers, and paid only to metered households with three or more children or to people with certain medical conditions, but the limitations of the scheme are apparent, because not everyone in water poverty has three or more children, and many pensioners and jobseekers will not be eligible for the scheme.

There is a further problem of penetration of WaterSure. Only a third of eligible households access the scheme, so there is big issue relating to the role of the water companies in educating their customers about WaterSure and the role of places such as jobcentres in making sure that people have access and understand their entitlement.

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[Andrew George]

I am grateful to my right hon. Friend for that intervention.

On the question of the high water bills in the south-west, let me put on record the fact that in 2010-11, bills for South West Water customers were, on average, £486, which is certainly higher than the average bills in the rest of the country, which were £339. Unmetered customers had much higher bills, of course, at a rate of £721, whereas bills for metered customers in the south-west were £394 on average. As I and others have said, that was the focus of the Anna Walker inquiry.

[Mr Offord]

Does the hon. Gentleman agree that this is about not only the cost of water bills in the south-west but the fact that the average weekly wage is about 30% lower than that in parts of the south-east and London?

[Andrew George]

My hon. Friend is absolutely right. Cornwall has been at the bottom of the earnings league table pretty much since records began. It has significantly higher water bills than anywhere else in the country, high levels of unemployment in some parts, as well as dependence on benefit, pensioner households and so on, and if we add to that the low average incomes across the households in the area, it is inevitable that in many households people will pay more than 3% of their income to meet their water bills.

As my right hon. Friend the Secretary of State said earlier, the problem is partly caused by a lower level of infrastructure at the time of privatisation in the early ’90s and by the fact that the south-west has been significantly more burdened by the costs of the bathing water directive than any other region in the country. I have drawn the same parallel as others. The bathing waters around the Cornish and south-west coast are a national asset yet only 3% of the population must pay for the cost of cleaning up. The cost is very high, because many outfalls must all be dealt with very expensively, which is the primary cause of the excessive bills across the south-west. The general populace enjoy other national assets, such as the museums and galleries of London, and it is the general taxpayer who pays for them. We do not ask just London taxpayers to pay for the National Gallery, the British Museum and the other museums—we, as a country, contribute and that is an important parallel.

There has been a long-standing campaign and the Anna Walker review was rather belated but at least welcome and took us a long way down that road. I congratulate the previous Government for that and pay tribute, as other hon. Members have, to Linda Gilroy, a former Member of this House who contributed a great deal towards advancing the case for fairness in the billing of water customers, particularly in the south-west. I also congratulate the hon. Member for Plymouth, Moor View (Alison Seabeck) for calling a debate on 14 June 2010, which can be found at column 710 of Hansard, and my hon. Friend the Member for Torbay (Mr Sanders) for doing so on 9 March 2011.

There are issues that need to be addressed. To sum up—I am aware that I have taken as much time as the previous speakers—I hope the Minister will address my questions. Clause 1(3) concerns the discretion of the Secretary of State in determining which customers within any particular water company area might benefit from the intervention of the Secretary of State to vary the bills or make a contribution, and my question, which relates back to the announcement of the payment of £50 per household in last year’s autumn statement, concerns how a household will be defined.

In my area, a large number of households run bed-and-breakfast facilities, guest houses and other businesses, and they are businesses for the purposes of South West Water’s billing structure. However, there are also many wealthy second home owners who have water meters and pay virtually nothing towards the very high costs of getting water to their properties, which are often very remote—on cliffs and so on—and taking away their sewage. Often, they let their properties at very high prices and make a lot of money, but they are not considered to be businesses and so they will get the benefit of the reduction of £50 per household. That clear and evident unfairness is one of many, but I shall not bore the House with a raft of examples regarding this issue of how households should be defined. If we are addressing issues of vulnerability and affordability amongst water rate payers, we need to be very careful how we define households.

The £50 per household reduction is a rather blunt instrument. Yes, it is efficient and it means that the administrative costs will, one hopes, be less than would have been the case with a more elegant and sophisticated measure for targeting vulnerable households. However, because of the problems with adopting a WaterSure system across the south-west and because of the evident unwillingness of water rate payers in the south-west to make any further contribution to a scheme that would benefit vulnerable households, it is unlikely that those households will be able to benefit from any application of a regionally based WaterSure system. I therefore urge my hon. Friend the Minister to look again at whether we can resurrect any form of a national WaterSure system. Clearly, we will go back to South West Water and talk to it again about how it might address the issue of particularly vulnerable households.

A number of matters need to be addressed and I am sorry that I have not addressed those concerning London, but I know they will be addressed by many other people. I look forward to hearing my hon. Friend’s reply and his responses to the questions that have been raised.

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[Mr Matthew Offord (Hendon) (Con)]

I rise to support the Bill, as I have much experience of both South West Water and Thames Water, However, I must say that my perceptions of the two companies differ widely. They appear to operate at different ends of the spectrum: South West Water levies one of the highest surcharges in the UK and has the lowest number of consumers, while Thames Water levies one of the lowest surcharges and has the highest number of consumers.

The Bill is about a decade overdue. The shadow Secretary of State said that many of the problems are the result of privatisation, but that is an erroneous assertion. If we look at the value of the water companies before privatisation, we will see that Anglian Water was worth £357 million, North West Water £458 million, Severn Trent £476 million and Thames Water £558 million, but South West Water was worth a lowly £106 million. In general terms, at the time of privatisation South West Water had the lowest amount of assets per property, and since privatisation the company has invested about £2 billion, in 2007 prices, to bring its infrastructure to the same level as that elsewhere in England and Wales.

At privatisation, South West Water’s bills were about £50 higher than the national average. This disparity was exacerbated by the impact of the bathing water directive and, of course, the urban waste water treatment directive. As the Public Accounts Committee and the National Audit Office recognised in 1992, privatisation of the water industry was an unprecedented task, with 10 utility monopolies floated on the stock market at the same time after years of restricted investment and an obligation then to spend more than £24 billion in a decade in order to catch up. Any perception of failure now can be attributed only to the lack of governmental interest in the industry 10 years after privatisation and, in the case of South West Water, in the 19 years its consumers have had to wait for the Walker review.

If greater interest had been shown, one industry practice that is causing problems across the country would have been identified: the use of combined sewer overflows. CSOs are intended to act as release valves at times of higher operational use. When Sir Joseph Bazalgette first planned the sewers for London, he gave every person a sewage production allowance and decided the diameter of pipe needed to remove it. He then doubled that diameter. We should all be grateful that he did so; had he not, the smaller size of the sewers would have ensured that they overflowed in the 1960s.

However, the Metropolitan Board of Works said that the cost of Bazalgette’s plans was too high, so he proposed and installed the combined sewer overflow system. This ensured that when it rained the accumulation of rain water that enters the sewerage system can be released through the CSOs, taking the sewage with it. London’s current population is estimated to be about 8 million and rising. In a typical year, 39 million tonnes of untreated sewage is discharged into the River Thames with as little as 2 mm of rainfall. To put that in perspective, that is enough to fill the Royal Albert hall 450 times, and the discharges occur about once a week on average.

The emerging effluent contains not only sewage and storm water, but biochemical oxygen demand material, pathogens, nutrients, heavy metals, pesticides, oils and suspended solids. In short, London’s Victorian sewers can no longer cope, which is why London desperately needs the super-sewer, or Thames tunnel. The CSOs discharge into the river not only chemical and biological contaminants, but nearly 10,000 tonnes of litter every year, including toilet paper, wipes, sanitary towels, condoms, cotton buds and other flushable items. I know that the hon. Member for Hammersmith (Mr Slaughter) accompanied Thames Water on a trip, as I did, where he saw for himself the problems at the pumping station at Fulham. The hidden dangers of the effluent that goes into the river include pathogens, viruses and bacteria, such as E. coli, hepatitis A and faecal streptococci.

Due to the ebb and flow of the tide, it can take up to three months for sewage that has entered the uppermost reaches of the Thames to reach the sea. That is a problem in itself, but the persistence of infection is a real problem. Around 50% of typhoid bacteria are destroyed in an aquatic environment in one to three days, and 90% is destroyed in three to 13 days, but the most resistant can remain for weeks and retain their power of infection, which has an impact on not only the people who use the river, but those who live around it.

[Mr Slaughter]

The hon. Gentleman is making a powerful case, and he is right to say that I visited a pumping station, although it was the Hammersmith one. When most people think about pumping stations, they think that some form of treatment is going on there. On the contrary: a structure that is probably half the size of this Chamber fills up with raw sewage, which is then pumped straight into the Thames, and that happens on at least a weekly basis. Does he agree that it is highly irresponsible to say that we should clean up the Thames so that it is so clean that salmon can thrive and prosper in it? We need to clean it up because it is an essential health matter.

[Mr Offord]

I thank the hon. Gentleman for his intervention. I am probably aware who he is citing, and, having had conversations with the former leader of Hammersmith and Fulham council, I can assure the hon. Gentleman that we do not agree on this subject, though we may agree on many others.

The super-sewer in London is essential to ensure that the UK complies with European environmental standards and, most particularly, the urban waste water treatment directive. All British taxpayers are at risk of having to fund hefty EU fines if the UK is confirmed to be in breach of that directive.

It is not just London and Thames Water that need to take action, however. All water companies have a contract with their consumers not only to provide them with clean water, but to remove their sewage and to treat it responsibly, but that is not happening. The water quality of Britain’s beaches is being jeopardised by thousands of unregulated overflow pipes that dump raw sewage into coastal waters and rivers. It has been estimated that 3,500 pipes operated by water companies pump unlimited amounts of raw sewage into more than 80 rivers and along sections of our coastline. That comprises more than 60 operated by South West Water, including pipes on the River Torridge, which flows to a popular Devon beach; more than 250 outlets operated by Yorkshire Water, including sewage flowing into the North sea; sewage overflows on the River Don, where thousands of fish were killed by sewage pollution in 2006; and an overflow, operated by United Utilities near Manchester, which was blamed for polluting a fishery in 2005.

[Dan Rogerson]

The hon. Gentleman is making a powerful case for the need to be mindful at all times of how outdated sewerage systems can cause problems. People may be more accepting of occasional discharges during periods of very high rainfall, but he knows north Cornwall well, and if he considers the area of Trevone he may wish to look again at South West Water’s record on delivering its promises, because in that area discharges have been occurring several times a month, and the company has yet to take action. I have raised that issue with South West Water, and we hope to address it soon, but he is absolutely right that there is a problem not just here in London, but throughout the country.

[Mr Speaker]

Order. There is a worrying pattern developing whereby the erudition of interventions is equalled only by their length.

[Mr Offord]

I take it from that only that you would like me to talk for even longer, Mr Speaker.

I absolutely agree with the hon. Gentleman, however, and having had some experience as a lifeguard in Cornwall I have seen at first hand the problems that South West Water has caused. I intend to go on to address the points that he raises.

From my experience in Cornwall and elsewhere, I am aware also that there are 500 regulated sewer overflows on Britain’s beaches that, as the hon. Gentleman rightly says, are supposed to operate only after heavy rain. However, swimmers and surfers often complain, even to me, that the overflows operate more regularly to relieve pressure on sewerage systems that are said to be “at bursting point” by the various water companies.

Despite a £10 billion investment programme by water companies since privatisation, about one in four beaches still fails to qualify for the European Union’s top category. The investment has ensured that 96% now meet the lower mandatory standard, but this still means that a swimmer, surfer or scuba diver has a 14% chance of contracting a bacterial or viral infection, and that is simply not acceptable.

Every year the water companies factor into their operating costs the insignificant fines, ranging from a couple of thousand pounds to tens of thousands of pounds, that can be levied on them, and they know that it is cheaper to pay them than to ensure that their infrastructure performs within the terms of their licences. Water companies are labelled repeat offenders, as year on year they are fined for impacting the environment with unlicensed discharges of untreated sewage. Only last Friday South West Water was ordered to pay almost £40,000 in fines and costs for allowing sewage to escape into the River Dart near Galmpton in south Devon, after effluent entered the river last May and caused the closure of a shellfishery.

The 1976 EU bathing water directive is not designed to identify effectively the impacts on the environment from combined sewer overflows. It is useful in giving an indication of water quality over the bathing water season, but all that it really tells us is the water quality during 20 short periods over 140 days, and only in the most popular bathing zones, not at the points where water is most likely to be polluted, such as the mouth of a river or the nearest CSO on the beach.

The revised bathing water directive, which will come into force in 2015, will mean four years’ consecutive data being examined and water being measured against tougher standards. However, there will still be 20 samples, and many pollution incidents will fall between the gaps. I remain concerned that many CSOs are deemed not to have an impact on bathing waters, and so are licensed for even more frequent discharges—the licences do not contain a set figure.

The CSOs also discharge when a predetermined volume of water is being passed forward within the sewerage system. When that volume is reached, the CSO can be employed to release pressure from the system, resulting in raw sewage on beaches and in rivers more than 100 times a year, equal to the frequency in London. Those CSO discharges can also have an impact on the coastal environment. Our over-reliance on CSOs has resulted in the European Commission taking the UK to court over a breach of the EU urban waste water directive of 1991. The case has been heard, but we are still waiting for the judgment.

I support the Thames tunnel, the super-sewer or whatever we want to call it, for the environmental and economic benefits that it will achieve in London. The project is expected to add £70 to £80 to the average Thames Water waste water charge, which has been among the lowest in the country, and I recognise the problems that that would cause some people. Even with the Thames tunnel, however, Thames Water’s bill would rise only to the national average. The additional resources from the Government should allay some of the fears of the people whom colleagues have mentioned.

I also welcome the reduction for South West Water customers, but according to one estimate highlighted by the company itself, the cost of removing or further reducing the impact of CSOs in its region’s network would be about £500 million, which could add as much as £40 a year to the average bill in the region. If the Government propose to subsidise each South West Water customer by £50, the company should by its own evidence be able to afford to undertake that work from its current resources. I should like that to happen, particularly given the introduction of the new bathing water directive. Until that occurs, it is anathema for any Government to claim that we have bathing water of a high standard in this country. My experience, and that of other Members, has been that that is simply not the case.