Protection of Retail Workers

Matt Vickers Excerpts

Monday 7th June 2021 Westminster Hall

[James Gray (in the Chair)]

Before I call the Member in charge of the debate to propose the motion, I point out to Members both physically here in Westminster Hall and virtually that we have a total of 15 Back-Bencher speakers. Allowing 43 minutes for those speeches, that gives us less than three minutes per head for Back Benchers. I do not intend to impose a formal time limit, because I think that substitutes quality for quantity, but we should all limit ourselves to a maximum of two—perhaps three—minutes for Back-Bench speeches.

[Matt Vickers (Stockton South) (Con) [V]]

I beg to move,

That this House has considered e-petition 328621, relating to the protection of retail workers.

It is a pleasure to serve under your chairmanship, Mr Gray.

I thank the petition creator and all those who signed it, giving us the opportunity to debate this hugely important issue. As of last Friday, 104,354 signatures were on the petition, so I think it is fair to say that this something that a lot of people up and down the country care greatly about. Having worked in retail, it is one that I, too, care deeply about. Over the past year, while most of us have retreated to the safety and comfort of our own homes, many of our retail workers rolled up their sleeves and got on with it, making sure that our shops remained stocked so that we could all access the essentials we needed as we bunkered down to prevent the spread of the coronavirus.

We have asked a lot of our retail workers over the past year: not only have we asked them to brave the pandemic, potentially putting themselves at risk from the virus, but we have asked them to implement the measures that were designed to keep us all safe, such as mask wearing and social distancing. As a result, violence and abuse directed towards retail workers has gone through the roof.

Recently, I met some amazing, passionate ladies who work in retail: Jo who works for the Co-op in Northumberland, Kate who works for Primark in Worcester and Jane who works at Tesco in north Wales. Each told me that since the pandemic began, the number of incidents of abuse had increased noticeably. They told me about the fear and the risks faced by ordinary men and women who go to work in shops in all our communities across the country, echoing the issues I have heard from my own constituents.

I heard from responsible retail businesses as well, such as Morrisons, the Co-op, Asda, Sainsbury’s and many others. They are investing millions of pounds trying to protect their staff and are desperate for more to be done. A recent survey by the British Retail Consortium has shown that a staggering 455 incidents of abuse and violence are now directed towards retail workers, not each month or each week, but every day—yes, 455 incidents every day. Men and women go to work—some of them young people or even students in their first job, some of them mothers, trying to manage a job around family life, some of them semi-retired, in the later years of their life, but all trying to earn a living—and are subjected to disgusting abuse as a result.

Another survey, by USDAW, the Union of Shop, Distributive and Allied Workers, found that the top triggers for abusive incidents were enforcing social distancing at 24%, queuing to get into stores at 17%, and wearing face masks at 15%. Nobody likes having to queue to get into a shop or to wear masks, but that is absolutely no reason to be abusive, threatening or violent to someone who is just doing their job. There is never a reason to do any of those things to someone who is trying to earn a living. When I was talking to USDAW members, they told me shocking stories about how people have weaponised covid during the pandemic, spitting at them and threatening to infect them with the virus.

The issue, however, was not created by the pandemic; it pre-dates it. I have heard the terrible stories of people being on the receiving end of vile abuse for having the temerity to do their duty of checking ID when selling drinks, or being assaulted when they step up and try to stop a shoplifter. The problem is rife. In the words of one retail worker—an ordinary person working in an ordinary store on the streets of a constituency like mine or yours:

“I have been dragged out of the store and battered by a group of five men, punched and kicked by a gang of teenagers, followed home after late night shifts, had a knife pulled on me three times, had to wrestle needles out of drug addicts’ hands to prevent harm to colleagues, and that doesn’t include the verbal abuse I receive on a daily basis.”

We need to send a clear message to the people that this is unacceptable. Retail staff must be able to do their jobs without the fear that they will be on the receiving end of abuse or worse at any time throughout their shift. That is why I wholeheartedly support the demands in the petition. We need a punishment for these crimes that shows that we stand by our retail staff and that acts as a proper deterrent. Often, instances are sparked by retail staff doing the duties that we in Parliament have asked them to do. If we are going to put the burden of statutory responsibilities on them, we need to give them statutory protections too.

As well as protecting retail workers, we need to ensure our shops are safe for everyone. They are the hearts of our communities. Not everybody has friends and family they can talk to nearby. They might not go to the pub, but they will go to shops, and sometimes the interaction with the person at the checkout is the chat they need to prevent isolation. We cannot have our shops—the hearts of our communities—turning into something like the wild west where anything goes. We need to make them safe for everyone.

I know that putting in greater protections for retail workers does not require a feat of legislative gymnastics. Looking just north of the border, the Scottish Parliament recently passed a Bill, now an Act, put forward by Daniel Johnson MSP. It is decisive and sends a clear message that these actions will not be tolerated, but it now means that retail staff are better protected in Dumfries than they are 30 miles south in Carlisle. I would like to see similar action taken in England so that retail workers in my patch are just as safe doing their jobs as their counterparts in Edinburgh or Glasgow.

When I read the Government’s response to the petition, I was glad to see that they said:

“Everyone should feel safe at work”.

That is a sentiment that we can all agree on, but I was disheartened to see that they were not persuaded that a specific measure is needed to protect the retail workforce, particularly when prosecutions are so low and the role played by retail workers in upholding the law and their statutory duties was considered an aggravating factor in only three in 100 cases.

The Government are correct that there is a wide range of offences to hold offenders to account, but if those offences were a sufficient deterrent, incidents would not continue to rise. We need to look again and do something stronger. However, we still have the chance to make things better. I hope the Government will work with me and Members from all corners of this House to support the provisions in this petition and look again. Let us send a message that this Government have retail workers’ backs.

--- Later in debate ---

[Matt Vickers [V]]

I thank the Minister for his response and the Government for continuing to actively consider how we best tackle this growing and abhorrent problem. I thank hon. Members for their contributions and for sharing the many harrowing experiences of their constituents. I particularly thank the hon. Member for Nottingham North (Alex Norris) for his campaigning.

The hon. Member for Huddersfield (Mr Sheerman) made an important call to be more kind. Let us make it our mission as parliamentarians to go out and make the world a kinder place, by pushing this issue up the agenda in every way possible. Let us ensure that the retail workers in our communities get the respect they so rightfully deserve.

Question put and agreed to.

Resolved,

That this House has considered e-petition 328621, relating to the protection of retail workers.