(4 years ago)
Commons ChamberProbably the most obvious element is the £2 billion of funding for the kickstart scheme. Let me give a recent example of where I have seen kickstart work well: a young man in south-west Scotland started off an apprenticeship and was very quickly set aside, and then his confidence was rebuilt by a work coach and he managed to get into a kickstart placement and is now thriving. It is important that our 27,000 work coaches in well over 700 jobcentres already are making sure that young people are at the forefront in respect of the help we are seeking to provide.
One of Britain’s best-known companies, P&O, has failed to pay £140 million that it owes to the merchant navy pension fund. This debt could cause serious problems for the fund, which has 24,000 members who work in a wide range of firms far beyond P&O. Despite P&O owing this enormous sum, the Government have awarded its parent company two lucrative freeport contracts. Will the Minister explain how on earth the Government allowed this to happen? We are getting used to sleaze and cronyism; is this an example of sleaze and cronyism, or is it sheer, unadulterated incompetence?
The hon. Gentleman is a member of the Labour party. He will recall that it was the Labour party that set up the Pensions Regulator with operational independence to deal with these matters. He may have forgotten the basis on which the Pensions Regulator was set up, but I have not. It is a matter between the Pensions Regulator and the individual company, but I am sure that he will take that up when he meets the Pensions Regulator.
(4 years ago)
Public Bill CommitteesQ
Ms Howard, another major problem has been not the unregulated activities carried out by regulated organisations, but unregulated companies that hide behind the fact that some company associated with it is regulated—for example, if a regulated company gives section 21 authorisation for its marketing materials. I will ask the same question again: do the people being encouraged to make these investments understand that the fact that marketing material is issued by a company registered with the FCA does not mean that its activity is regulated?
Sheree Howard: In evidence as part of LCF there was substantial discussion of the financial promotions regime—of the section 21 approval regime in particular. The Government are currently considering changes to that regime to help to improve understanding by making it a specific gateway so that we can test firms that wish to give such approvals to ensure that they do so appropriately. That should help to ensure that consumers understand better.
Q
May we ensure that questions are in scope of what is before us? You have only three to four minutes.
I will move through them rapidly.
To what extent do the witnesses believe that pensions scams are a tangible risk to the future of people’s retirement in the UK?
James Darbyshire: The FSCS is seeing an increase in pensions scams in our work. The area certainly needs further attention, given the distress and the potential for losing life savings. Where we see evidence of scams, particularly use of the FSCS logo, we are working closely to reassure pensioners in relation to scam investments and are sharing data with regulatory colleagues to ensure that they can take action as appropriate.
Q
James Darbyshire: Focusing specifically on scams, we think that online scams and the ability to scam investors and pensioners should be considered for inclusion as part of the online safety Bill. That is certainly our position, and I believe it is also the FCA’s.
Q
Sheree Howard: Picking up on James’s final comment on the online harms Bill, we definitely would support that. Good changes have been made recently, but further changes would be helpful in mitigating the risk of scams and fraud in pensions and investments. We have our ScamSmart campaign and have done targeted campaigns around it. We work with partners, as James said. Could more be done? Yes, more could be done, such as the online harms Bill, education and so on. We are working with partners, but more could be done.
Q
David Taylor: Our role relates to paying the compensation at the end of the process. The cases we are talking about here almost entirely predate pension freedoms. The reasons for the liberation cases have gone away to an extent, as a result of pension freedoms. There is not a great deal that would be appropriate for me in my role to talk about pension freedoms.
Q
David Taylor: We have almost no discretion in how the Fraud Compensation Fund levy is set. Members will probably be familiar with the Pension Protection Fund levy, the much larger levy on defined benefit schemes, where we have a lot of discretion and we do a lot of work on structuring that levy. As far as the Fraud Compensation Fund levy is concerned, it is simply a flat-rate levy. Our only choice is whether to charge the maximum amount or less. In the light of the size of the claims we are now dealing with, we will charge the maximum for the foreseeable future.
Q
David Taylor: Again, that is slightly outside our remit but we are, of course, well aware of the debate around the fact that it is a per-member levy, and the representations made by master trusts, in particular, on the impact that has where they manage numerous small pots.
Q
Philip Brown: Yes, of course. Fraud is a serious issue and people should have a route to redress, as has been said by other witnesses. The challenge is how you pay for that redress.
The current levy system was created a long time ago, before master trusts existed. The People’s Pension is a master trust and a not-for-profit organisation. If a levy is put upon us, it comes from our members’ savings—from the savers we are trying to help create pensions.
The challenge we have with the current system is that it works on a member basis. Between ourselves and NEST, as the two very large master trust schemes, we paid approximately 37% of the Fraud Compensation Fund levy the last time it was taken, in 2019. That is a significant amount of money. At the time, the levy raised £6.9 million.
If we are going to raise a levy using the same mechanism, the current estimate is £350 million. The proportion of that that falls on the two schemes that I referred to is very significant, and it needs to be put in the context that, between those two schemes, we have roughly 1% of the assets in the sector, so there is a very disproportionate effect of how the current levy system works. A fundamental review is necessary for how levies are calculated.
Q
Philip Brown: Yes, absolutely. Between ourselves, the People’s Pension and NEST, we are serving the small and medium-enterprise end of the market. Those savers are all relatively new to pensions, so they have modest funds, and it is a very disproportionate effect if you are taking roughly 37% of the fees from those organisations.
Q
I wonder whether I might ask Dame Elizabeth a short question as well. In your view, Dame Elizabeth, should there be a wider explanation of the rights of consumers in relation to the regulatory failure that we have heard about today?
Dame Elizabeth Gloster: I am not sure I understand the question. What do you mean by “a wider explanation”?
Exploration, sorry. Should there be a wider exploration of this issue?
Dame Elizabeth Gloster: I am not sure what you are suggesting. Do you mean the regulatory failures in connection with LCF or more widely?
Q
Dame Elizabeth Gloster: I do not think that is something that I am qualified to comment on. I did my report. The problem about wider reviews is that they need to focus, as my report did, on a specific case and specific facts. The idea of a judicial commission looking at all the financially regulated firms that have gone bust in the last two years—I am not sure what it would achieve beyond the failings that I have identified in my report. It might identify other failings, or it might not, but I do not know that my answer is a very informed answer to that.
Q
Finally, I want to turn to Mr Agathangelou—I apologise if I have mispronounced your name. You talked about catastrophic failure across the system. I am particularly interested in the issue of pensions, and obviously we are talking about the wider financial services system. I wonder whether you might comment on the scale of the problems in the pensions sector on its own.
Andy Agathangelou: As it happens, most of my career has been connected to the pensions sector. To know that the issue is very widespread, you only have to look at the report produced by the Work and Pensions Committee as a consequence of the excellent investigation that it had into the pension schemes problem. There is a long list of recommendations in that report. Most, if not all of them, are very warmly supported by the Transparency Task Force.
Unfortunately, the trajectory is worsening. The problem we have is widespread regulatory failure leading to catastrophic losses for people—sometimes literally life-changing losses—and sometimes extreme emotional harm as well as financial considerations. The problem is getting worse. I genuinely believe that the only way we are going to have a chance to deal with these issues systemically is if there is a high-level, widespread investigation into what is going wrong. I believe that could be carried out it a very constructive way. It is not about apportioning blame; it is about having very honest conversations about what is actually broken here and the most pragmatic ways to solve it.
I now call Mr Gareth Thomas. You will be pleased to know the witnesses are with us until 11.25 am, Mr Thomas.
(4 years, 1 month ago)
Commons ChamberWe are the first G7 country to legislate for net zero and lead the world in sustainable environmental investment, with the Task Force on Climate-related Financial Disclosures and more, all of which address climate change. It was a pleasure to visit Airedale Springs, which is a great company that is doing good business but with due regard to climate change. That is our approach to UK pensions as we build back greener.
Some 200,000 women who worked hard and paid their taxes all their lives have been underpaid their state pensions. It is an absolute scandal. I welcome the announcement that the DWP is trying to repay the money owed to these women, who have been so badly let down, but the repayments are being made far too slowly. Will the Minister confirm how many repayments were made last month and when the Department will finally speed up the process?
It is good to see that the hon. Gentleman survived the deputy leadership reshuffle.
The simple point is that the DWP formally commenced correction activity on 11 January this year, and I published a written ministerial statement on 4 February this year. We are clearing up a mess, the responsibility for much of which goes back to the changes made under the Labour Government in 2008, as the hon. Gentleman will be aware. Where underpayments are identified, the Department will contact the individual to inform them of the changes to their state pension amount and of any arrears payments that they will receive in accordance with the law.
(4 years, 4 months ago)
Commons ChamberNo, I do not accept that, and I want to be clear. It has been explained to the House in multiple ways over the past year why that decision, which the Chancellor announced last year, was taken at the time. Let us be straight about this: universal credit is working and will continue to work. It worries me how many Members of Parliament criticise universal credit when it is clearly working. It has done what it was designed to do. For those people who have had their hours reduced, universal credit has kicked in and the payments have gone up. Frankly, unlike in the last recession, in 2008, when the Labour party did nothing to help with some of the financial instability that people were going through, I am very proud of what we have undertaken by investing over £7 billion extra in the welfare system in this last year.
Pensioners who have worked hard their whole lives have seen their life savings disappear after becoming the victims of some truly dreadful scams, which have happened both online and on the telephone. The Government say they want to protect the interests of savers. However, there is mounting evidence that they are failing to act sufficiently to curb some appalling abuses, and this was not mentioned in the Budget. Will the Secretary of State explain to the House just how these dreadful scams have happened, and will she commit to taking further action? She is taking action against scams on the phone; will she now also commit to taking action against scams online?
We have just passed the Pension Schemes Act 2021, and aspects of scams were considered in that legislative process, so the suggestion that somehow we are not doing things to tackle scams is far from the case. Indeed, the hon. Gentleman will be aware from the Budget of the ongoing support that we continue for pensioners in honouring our triple lock.
(4 years, 4 months ago)
Commons ChamberI thank the Minister for his remarks. Auto-enrolment has proven to be one of the most positive developments for savers and in securing people’s long-term prosperity in recent memory. It was a Labour Government in 2008 who first introduced legislation to require auto-enrolment, and millions of people have benefited since. It is heartening that the current Government appreciate the value of the scheme, and are committed to continuing and, indeed, expanding it.
The current economic climate is a tough one. The coronavirus pandemic has left many employers and employees facing unexpectedly difficult decisions. In this light, it is right that the Government focus on ensuring the long-term sustainability of schemes and helping employers weather the immediate crisis. It is for this reason that Labour will not be voting against the statutory instrument tonight, even though it only represents a relatively small real-terms increase in the number of employees set to be automatically enrolled by their employers into pension schemes and a small real-terms increase in the earnings that employers must pay contributions on. I would like to take this opportunity to urge the Government not to abandon the ambitious spirit in which the original legislation was introduced in 2008, and to make sure that, once the economy has regained its strength, the Government do all they can to ensure workers are saving more and are saving earlier for their retirement.
Many experts have made the case for lowering the qualifying earnings threshold and, indeed, the minimum age. The People’s Pension, for example, has endorsed proposals to do so. It argues that millions of new savers would be created, many of whom would be women and people from ethnic minority backgrounds. Similarly, the Association of British Insurers found that employees would be able to save an additional £2.6 billion a year if the earnings trigger was scrapped. At a glance through Hansard, we can see that a large number of colleagues, many of whom have expertise in this area, from all major parties and in both Houses have also called for these changes. In fact, I remind the Government that they made a commitment themselves in 2017, in the review of auto-enrolment, among other things to remove the lower earnings limit and to reduce the age threshold for automatic enrolment to 18 by the mid-2020s. It would be disappointing if this goal could not be met on time or soon after, and I urge the Government to clarify their position on this issue.
It is also important that the Government are clear about the implications of freezing the earnings trigger and only modestly increasing the upper limit for the qualifying earnings band. Labour has pushed for this in previous years, pointing out last year, for example, that 37% of female workers and 28% of black and minority ethnic workers are still not eligible for the scheme. This is an area of pensions policy that I urge the Minister to look at most closely.
I would like to use this opportunity to provide some context for the decision that we are being asked to make tonight. We will see how the roll-out of the pensions dashboard in the not-too-distant future may benefit savers and we must do all we can to ensure that this service lives up to its potential. Similarly, it is right to work hard to continue the fight against pension scams, to increase the take-up of pension credit and to give savers more transparency around their investments. I would also like to take this opportunity to remind the Minister of a commitment that he made to my predecessor, my hon. Friend the Member for Birmingham, Yardley (Jess Phillips), about meeting the Allied Steel and Wire pensioners group, which is very concerned about its pension scheme.
I should also say that Labour supports the pensions triple lock as a way of ensuring a fairer state pension, and that we will be working hard in the coming months and years to continue to push the Government to take bold steps to use the economic might of pension funds to support the fight against climate change. I have raised these points to emphasise that there is much to do in the pensions and savings sector, and because I believe that it is important to consider the whole picture when taking big decisions such as the one being made today.
Labour wants to make this the best country in which to grow old. If we are to achieve that goal, we must be ambitious and build on the success of auto-enrolment to make it as good as it possibly can be. We should address the other issues that I identified earlier as part of that work.
(4 years, 5 months ago)
Commons ChamberI thank the Minister for his generous introductory comments and for setting out the Government’s proposed approach. I thank DWP staff and, indeed, all those supporting pensioners for their work at this difficult time.
Britain should be the best country in the world in which to grow old. One of the first responsibilities of Government is to ensure that there is a proper state pension, as a central part of the welfare state, and that people are able to look forward to a decent income in retirement. That is why we support the triple lock.
This statutory instrument addresses the needs of a particular group of state pensioners—those who paid into the state earnings-related pension scheme—and offers them an increase in line with inflation. Labour supports the measure and will not oppose the Government’s proposals; nevertheless, I wish to put those proposals into a wider context.
First, we should bear in mind the fact that huge numbers of pensioners in the UK rely on the state pension for their income. Figures from the Office for National Statistics show that in recent years we have seen the highest proportion of pensioners who are reliant solely on the state pension since the 1990s. In that light, it is clear that decisions made in this House about the state pension, including SERPS, have wide-ranging repercussions for people’s quality of life in retirement and should not be taken lightly.
As Labour has pointed out before, today’s retirement landscape is a challenging one, and we will have to work hard to find new ways to meet those challenges, including by ensuring that there is real regulation of profit-making consolidation vehicles for defined benefit pension schemes, which are often referred to as pension superfunds. They are currently subject only to an interim regulatory regime announced by the Pensions Regulator this summer.
We also need to create the conditions to support defined benefit schemes more widely. Part of that work involves listening carefully to experts and organisations on the funding requirements of both open and closed defined benefit schemes. We received assurances from the Government during the final stages of the Pension Schemes Bill in the other place, and an important dialogue will take place over the coming months to ensure that the emerging regulatory framework works for all schemes.
Furthermore, although we welcome the approval of the new pensions dashboard as a great opportunity for people to see all the information about their pension in one convenient location, it is vital that we protect consumers from the risk of exploitation. As the shadow Secretary of State for Work and Pensions, my hon. Friend the Member for Stalybridge and Hyde (Jonathan Reynolds), told this House when the dashboard was being discussed in relation to the Pension Schemes Bill:
“The last thing we want is for people to make bad choices, prompted, for example, by market disruptions or unscrupulous operators, until they are more accustomed to that level of access.”—[Official Report, 16 November 2020; Vol. 684, c. 106.]
I reiterate his call to safeguard the public dashboard by giving it a head start and keeping commercial transactions off the dashboard until protections can be guaranteed.
Labour also believes that there must be accessible and transparent fee information on the dashboard. We have seen how complexity can make it difficult for those saving for their pensions to understand transaction costs. We should now take the opportunity to fix this problem. In the same light, the Government must do more to end pension scams. Although progress has been made, we must none the less stamp out this behaviour, as the consequences of people falling victim to scammers can be utterly devastating and can turn their lives upside down.
I welcome the growing interest in the assessment and disclosure of climate risk in pension investments. This is a very important issue and we must not rest on our laurels. Pension funds represent trillions of pounds in value and, as such, have huge potential for good if properly directed.
It is important to see today’s announcement in terms of what it means here and now as many pensioners face a hard and difficult winter due both to the coronavirus and the current very cold weather. Over 1 million pensioners who are entitled to pension credit are not claiming it, with very serious consequences, including tens of millions of pounds-worth of linked support for home heating being denied to those who have not claimed. The story is similar for pensioners who are entitled to a free TV licence. I challenge the Government to do much more to make people aware of pension credit entitlements and to encourage far greater take-up.
It is also important to raise the issue of those with concerns about their occupational pensions. For example, in the immediate term, what assessment have the Government made about the viability of Arcadia’s pension scheme and the impact that the sale of the high street businesses will have on staff and pensioners?
While this motion might appear on the surface to be a technical measure that affects only a proportion of pensioners, it is important that we understand the context in which we pass it. I hope that the points I have made emphasise how important it is that in the longer term we consider the pension system as a whole when making any decision that has the potential to affect so many people. As Members of this House, we make decisions that shape not just the lives of millions of current pensioners but the lives of millions of hard-working people who are yet to retire. If we are to make Britain the best place to grow old in, then we must work hard to address the issues that we have discussed today.
(4 years, 5 months ago)
Commons ChamberI completely agree with my hon. Friend. The terms of the condition of the grants to councils were clear that they needed to reach out to support children of all ages who are disadvantaged. Councils have the ties and the knowledge that make them well placed to identify that. I commend Shropshire County Council, which has received £850,000 over the scheme, for drawing on this information to target its support to help children of all ages, including pre-schoolers and care leavers who are exactly the groups that I hoped would also benefit from the support.
Too many pensioners face a harsh and challenging winter. Deep concerns about the high rates of coronavirus have been made worse by the effects of the severe weather and isolation from the usual networks of support. Will the Secretary of State reassure the House that the Government will take urgent action both to raise take-up of pension credit for those most in need and to take other steps to protect pensioners? The Government have dithered for too long, and they need to set out a comprehensive package of support for our vulnerable pensioners.
I welcome the hon. Gentleman to his place and congratulate him on his new role. On supporting pensioners, I genuinely believe that the Government have gone a very long way with the triple lock. We continue to see that boost with the basic state pension. He may not be aware of the extensive advertising in GP surgeries, post offices and similar that took place in 2020 to encourage people to take up the pension credit. We will continue to consider how that can be improved.
(5 years, 3 months ago)
Commons ChamberIt is a pleasure to speak in this important debate. Let me start by thanking my hon. Friend the Member for Leeds North West (Alex Sobel) and many other speakers, including the hon. Member for North East Bedfordshire (Richard Fuller), who spoke very eloquently, and my hon. Friend the Member for Ilford North (Wes Streeting),, who made some thoughtful and far-sighted points.
I want to address not just the policy responses that we need, but the underlying scale of the problem. We have heard today that as many as 5.5 million people in this country are self-employed. I want to describe my experience of that as a constituency MP, but also to set it in the context of the wider crisis that we face.
We face an unprecedented situation, and I fully acknowledge the action that the Government have taken. Measures to reduce the spread of the outbreak are vital, and I am pleased that Ministers have announced robust measures this week, including the measures to support businesses that they announced yesterday. However, I want that action to go much further and to be much more resolute, because of the scale and need of people who work for themselves, and those who are on low incomes or in the gig economy.
I support the range of measures outlined earlier by my hon. Friend the Member for Wirral West (Margaret Greenwood). Let me draw the Minister’s attention in particular to the approach taken in Scandinavia, and also by a number of other European Governments: we have heard mention of the Irish Government today. The UK Government now need rapidly to develop a comprehensive approach and provide a safety net for all workers, and, indeed, all renters, who are uniquely vulnerable in the current crisis. Let me explain what that means to local people in Reading and Woodley, the area that I represent. Self-employed people are the absolute bedrock of our local economy, carrying out a range of activities in the knowledge economy, public services and other forms of service, retail and distribution.
Let me begin by highlighting the role and the importance to our local economy of IT subcontractors. Some of the largest IT businesses in the world are based in our part of the Thames valley. Those large businesses subcontract to many, many smaller businesses, most of them one-woman or one-man bands who are very dependent on a relatively unstable economic situation. As a growing and rapidly expanding area close to London and the midlands, we have a large amount of construction taking place. We have many small builders and other tradespeople who are dependent on jobs and work which is relatively short-term, and who may see only a few weeks ahead economically. We also have a vibrant transport sector, with a large number of people employed in the aviation industry at Heathrow, many taxi drivers, and many people who work on the railways. All are part of a transport sector that looks set to be severely constrained because of the crisis.
Reading is the main shopping town for the Thames valley and the related parts of the south midlands, and we also have a vibrant gig economy, with a number of distribution centres and warehouses nearby. Many people in this group are also renters, so we have a double hit in our local economy. We have many people who are vulnerable because they have only one month’s guaranteed income ahead, whether they are professional people, people with trades, or people who have other skills, and in the same group of people we also have many young families living in rented accommodation, which is very high cost in an area that is similar in cost to outer London or the centre of major cities around Britain.
I draw the Minister’s attention to this local example, which reflects the situation in many towns and cities throughout the country. There is this collision and reinforcement: people have insecure incomes, are vulnerable and have not yet had their situation addressed by the Government’s measures—however helpful those measures are for larger businesses—and they are also renters in a high-cost local rental economy, where rental income can be as much as £1,000 a month for basic accommodation.
We need to take action and to take it urgently. Will the Minister reconsider the Government’s approach, focus on the needs of these groups of workers and renters, and think about the world from their perspective? Their income is not guaranteed and is vulnerable, and they are the bedrock of the local economy in so many parts of our country and, indeed, in the country as a whole. They deserve our support and respect. We need to come up with a realistic and workable plan, using whatever policy measures are necessary to protect them and their family income and to ensure their safety and security.
(6 years, 1 month ago)
Commons ChamberI am afraid that the Government’s record on inequalities, across the piece, is absolutely woeful. I was particularly concerned by some of the data mentioned by the Secretary of State.
Last month, on the 49th anniversary of the Equal Pay Act 1970, the Equality Trust published more data showing pay inequalities. It analysed the average pay of chief executives and other workers, gender pay gaps and gender bonus gaps in FTSE 100 companies. That followed the report, in February, of an increase in income inequality according to the Gini coefficient, a standard measure. Who could forget “Fat Cat Friday” in January, which exposed the fact that top executives were earning 133 times more than their average worker? In 1998, the ratio was 47.
My hon. Friend the Member for Wirral West (Margaret Greenwood) was absolutely right to draw attention to the impact of austerity and the Government’s choices—and they are choices: poverty and inequality are politically determined—to ensure that their tax and spending plans harm the poorest most. That is not just my view. A report from the Equality and Human Rights Commission has shown that the poorest 10th of households will lose, on average, 10% of their income by 2022, which is equivalent to £1 in every £8. There have been similar findings from the Institute for Fiscal Studies and other organisations.
However, it is not just a question of income inequalities. Wealth inequalities are also prevalent and have worsened in this country. The richest 1,000 people in the UK have wealth estimated at £724 billion, which is more than the wealth of the poorest 40%, at £567 billion. That privileged 1,000 saw their income increase by £66 billion in one year alone and by £255 billion over the last five years.
Does my hon. Friend agree that, at a time of widening inequality and huge gaps between those who have advantages in life and those who do not, it is deeply and utterly irresponsible for a leading politician to promise tax cuts to the very wealthy while lacking any consideration for those in much more challenging circumstances?
(6 years, 3 months ago)
Westminster HallWestminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
It is an honour to serve under your chairmanship, Sir Edward, and I congratulate my hon. Friend the Member for Garston and Halewood (Maria Eagle) on securing this important debate. As a former Minister for Disabled People, she is well aware of many of the issues and barriers that disabled people face. I mean no offence to the Under-Secretary of State, but it is appalling that to date we still do not have a Minister for Disabled People, given that it is nearly two weeks since the former Minister resigned. However, given that the Under-Secretary is, himself, a former Minister for Disabled People, I am sure he will address some of the concerns that have been so eloquently raised by many of my colleagues.
My hon. Friend raised some important points, and highlighted the dire situation in her constituency. She started by mentioning the increase in complaints about the personal independence payment, and said that in the last three months alone, there has been a threefold increase in appeals. There are multiple issues and problems with the assessment framework, beginning with the lack of provision that means that people who require a home assessment are not given one. Inaccurate assessment reports are provided by assessment providers, and many individuals who are assessed do not even recognise what has been written. Some providers do not comply with guidance that allows supporters to be in the room to contribute to the assessment or support the person they are with.
The most important point, which was highlighted by many hon. Members, was the delay in PIP award decisions, and the long time that people have to wait for appeals. One person had to wait more than 12 months for an appeal, and the average is more than 36 weeks, which is not acceptable. There are a high number of mandatory reconsideration cases where decisions are not overturned. That stage was introduced by the Department to help get the decisions right, but that is not happening, as demonstrated by the number of assessments that are overturned when they arrive at tribunal.
My hon. Friend the Member for Garston and Halewood and my hon. Friend the Member for Liverpool, Riverside (Dame Louise Ellman) referred to a culture of indifference among assessment providers, and other Merseyside MPs made strong cases and represented their constituents well. Frankly, however, they should not have to come here, plead, and bring forward their cases. It is great that we can do that, but the Department should be getting those decisions right in the first place. The problem is that that is not happening.
My hon. Friend the Member for Liverpool, West Derby (Stephen Twigg) highlighted the experiences of his constituents who have been turned down for PIP. Those decisions are often overturned at tribunal, but in the meantime people are left destitute and have to turn to foodbanks, which cannot be acceptable. We also heard about the experiences of those living with mental health distress, which we know causes untold problems. My hon. Friend the Member for Wallasey (Ms Eagle) highlighted the experiences of her constituents; in her area people wait an average of 33 weeks for an appeal, and more than 70% of those decisions are overturned at tribunal. She highlighted five cases, and in each one the decisions made were wrong, and people were left financially worse off. The personal independence payment is supposed to help meet people’s extra costs, but if those costs are not being met, what happens to the lives of those individuals? We should be supporting ill and disabled people.
It is deeply moving and troubling that so many people’s lives are affected in this way by what appears to be poor quality administration by some staff in the Department. I realise that civil servants are under intense pressure, but does my hon. Friend agree that there is perhaps a need for much greater training to try to avoid the terrible problems of delays and people having to resort to foodbanks?
Order. If one is going to intervene, it is normal courtesy to be present for most of the debate beforehand.