Coronavirus

Debate between Matt Hancock and Drew Hendry

Tuesday 7th July 2020 Commons Chamber

[Matt Hancock]

Yes. That is an incredibly important point. When people talk about the lives that have sadly been lost to coronavirus and how many might be in the future, we also have to take into account the health impact of non-coronavirus diseases such as cancer whose treatments are affected by the actions that we have had to take. My heart goes out to all those who have not been able to get cancer treatment because it would not have been appropriate clinically to do so when there was a virus about. We are now putting an enormous amount of effort into getting cancer treatment services up and running. Perhaps the most important message—and the biggest barrier to more early diagnosis—is that people must come forward if they suspect that they have a cancerous lump. If they find a lump, they must call a GP, and if they are asked to go to hospital, they must; it will be safe to do so. It is really important that people help us to help them.

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP) [V]]

Clearly, it is vital to have health services fully prepared for the possibility of a second wave of coronavirus while reopening normal health services. With that in mind, I have a simple question for the Secretary of State: what estimate has he made of the additional funding required for the NHS between now and the end of 2020?

[Matt Hancock]

We are constantly putting more money into the NHS and have put in an extra £30 billion over the crisis thus far.

Eurotunnel: Payment

Debate between Matt Hancock and Drew Hendry

Monday 4th March 2019 Commons Chamber

[Matt Hancock]

I am not sure that the hon. Gentleman had a question in there, but all I will say is that of course discussing the supply of medicines with the devolved Administrations is important, to ensure that those supplies reach all parts of the UK. The devolved Administrations support the wish to ensure that we have in place the capacity to deliver that unhindered supply, and I think that he should support that too.

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

rose—

--- Later in debate ---

[Drew Hendry]

The streak continues, Mr Speaker.

I am going to be more charitable to the Government, because I think they blatantly realise that having no Secretary of State for Transport is infinitely better than having the one they have got. We have listened to the Secretary of State for Health and Social Care’s fairy tale about medicines today, but will he at least have the decency to admit that £33 million is a lot of money, especially to people facing hardship on universal credit, the disabled and the low-waged?

[Matt Hancock]

It is very important that we always remember that this is taxpayers’ money. One of the duties of Government is to use taxpayers’ money to keep people safe, and that means having an unhindered supply of medicines, which is what we on the Government Benches are working so hard to deliver.

Cambridge Analytica: Data Privacy

Debate between Matt Hancock and Drew Hendry

Monday 19th March 2018 Commons Chamber

[Matt Hancock]

There are increased powers of transparency in the Bill. Most importantly, the Bill has in it the power for the Information Commissioner to audit and therefore to demand information to undertake such investigations. Making sure that the Bill gets on to the statute book is the single best way that we can make progress on stopping flagrant breaches in the future.

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

People across the nations using Facebook will be feeling betrayed by these revelations. They will feel that there must be an investigation and that lawbreakers must be brought to account. Given the Minister’s assurances over Tory party involvement, will he guarantee that all political involvement uncovered in this scandal with Cambridge Analytica will be investigated transparently?

[Matt Hancock]

My instinct is absolutely yes. Of course, that is a matter for the Information Commissioner, rightly, because she is independent of political parties. The final answer on that is for her, but the hon. Gentleman can see where my instincts lie.

Uber: Personal Data Theft

Debate between Matt Hancock and Drew Hendry

Thursday 23rd November 2017 Commons Chamber

[Matt Hancock]

Not only will we, of course, use the full force of the existing law, but we are strengthening the law to give people more power and control over their data.

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

People across the UK will be shocked that Uber failed to notify the Information Commissioner, the National Cyber Security Centre or the UK Government. Given the current climate, covering up this breach and paying hackers could actually stimulate the growth of cyber-crime. What measures will the Minister consider to hold Uber to account? If people in Scotland are affected, will he work with the Scottish Government and share information with them?

[Matt Hancock]

Yes, of course I will. We rule nothing out.

Release of Spectrum Band

Debate between Matt Hancock and Drew Hendry

Tuesday 15th November 2016 Westminster Hall

[The Minister for Digital and Culture (Matt Hancock)]

Rarely has Westminster Hall seen a debate of such technical expertise and such unanimity on the thrust and direction that Members want to see. They were unanimous that increased connectivity is important and drives productivity; that when we clear the 700 MHz spectrum, we need to ensure that the concerns of those who currently use it are taken into account; that we need to use licence conditions for mobile operators in order to reach more people; that we must work appropriately to deliver the very best connectivity that we can; and that demand for that connectivity is going up. That is a reasonable summary of the points made on the direction of travel.

First, I will cover the current use of the 700 MHz band, why that is changing and what will happen as a result. I will then turn to the broader points raised on connectivity. This band of spectrum is an important public resource, and we will auction the use of it with the aim of getting the best benefit. It is currently used for digital terrestrial television, which is the TV we get through an aerial. Some 75% of UK households use it in some way. When TV was first launched in 1936, it used a large block of radio frequencies for which there was no competing use. Today those frequencies are in demand for mobile phones—in particular for mobile phone data—and other technologies, such as wireless microphones for the programme making and special events sector, to which my hon. Friend the Member for Mid Worcestershire (Nigel Huddleston) referred.

Demand for mobile data is growing exponentially, as Members have said. The figures I have are that in January 2011, 27% of UK adults had a smartphone and 2% had a tablet. By August 2016, that had grown to 71% and 59% respectively. That meant that demand for mobile data doubled every year from 2012 to 2015. That trend is forecast to continue, and Ofcom has decided to reassign some spectrum from DTT to mobile, namely the 700 MHz band. That will mean that there is enough spectrum for DTT services and new spectrum to carry a lot of data longer distances, making it very useful for providing coverage across the UK. The 700 MHz spectrum is important because it can carry heavy data loads over longer distances, which is particularly important to the debate about ensuring that we have rural connectivity.

Working with Ofcom, we have set up a programme to ensure that we can clear the 700 MHz band, and up to £600 million is available to support the necessary changes. The main change is to adapt the infrastructure for TV to ensure that that switchover can happen. Support is also available for that for the PMSE sector, as my hon. Friend for Mid Worcestershire mentioned. To answer his questions specifically, Ofcom is consulting on the assistance to be provided. The details of exactly how that support will flow will follow on from that consultation. I met the industry body last month to hear the concerns directly, and we will continue talking to the industry to ensure that the switchover happens effectively. Although the spectrum is essentially domestic, in that the distances it covers mean that there is not overlap, there is overlap in the fact that other countries use equipment on similar spectrums, and therefore in the manufacture of equipment. I acknowledge that, but I think that the issue can be dealt with, given the taxpayers’ money set aside for mitigation.

On the questions on rural connectivity raised by the hon. Member for Berwickshire, Roxburgh and Selkirk (Calum Kerr), I agree strongly that we have seen a positive direction of travel. It is rare that an SNP Member describes the Government thus, but I am delighted that he did. No doubt he will agree that this week’s announcement by Virgin that it will cover 360,000 more premises in Scotland, the majority with fibre to the premises, was extremely good news.

The hon. Member for Sheffield, Heeley (Louise Haigh)—I almost called her my hon. Friend, we have spent so much time together—made a very interesting speech. Both she and the hon. Gentleman raised the need to ensure that licence conditions include coverage, which is well understood by the Government. It was a mistake by the Labour Government in the early 2000s to set out licence conditions without such geographic coverage requirements. We had to reverse that after the licences had been set, in 2014, to get enforceable targets into the licence conditions, and we are strengthening that enforcement in the Digital Economy Bill that is currently before the House. There are now licence conditions for the four main providers to reach 90% geographically, which is equivalent to about 98% indoor coverage.

[Drew Hendry]

Can the Minister confirm that he is saying that the Government will adopt an outside-in approach to licensing in future rounds?

[Matt Hancock]

We have actively brought that into the existing licences, even after they were struck by the previous Administration. The hon. Gentleman can see clearly the attitude that we take to the need for high-quality, ubiquitous coverage of voice and text and then of 4G, as well as to the groundwork needed to make sure that we prepare for 5G in the years ahead as that technology comes on stream.

[Drew Hendry]

I just want to push a little further on that point, if I may. The Minister has suggested that there is an attitude and a direction of travel, and has accepted what needs to happen. Will he go a bit further and say that that will be the Government’s approach?

[Matt Hancock]

We expect to auction mobile licences for the 700 MHz band in late 2018 or 2019. It will be for Ofcom to conduct those auctions. The hon. Gentleman can see that the Government’s existing policy is to insist on licence conditions on mobile coverage. We are clear about the need for broad mobile coverage and the need to hold the mobile network operators’ feet to the fire on their licence conditions. Some licence conditions go further than 90% geographic coverage—not least those of EE, because it has the emergency services licence—and also include road coverage, to make sure that we get not simply geographical coverage but coverage of the geography where people use phones, which, along with premises, is on the roads.

The hon. Member for Berwickshire, Roxburgh and Selkirk mentioned the Faroes. I am meeting Jan Ziskasen from the Faroe Islands Government tomorrow to understand more about what they have done. Areas of sparsity with similar geographies to some parts of Scotland can always give us a greater understanding of what can be used to deliver connectivity in those geographies. I am enormously looking forward to that meeting and to hearing what more we can do.

The hon. Member for Sheffield, Heeley asked a number of specific questions. First, she asked whether we expect availability by 2020. The answer is broadly yes, we do. As I said, the auctions will take place beforehand, but we want to get on with this as soon as we make the switchover. I have answered her question on coverage being included in licence conditions; that is existing Government policy.

The hon. Lady asked a question about maximising revenue. She said that we should not maximise revenue first and foremost, but should instead look to the benefits of productivity. If only that had been the approach of the last Labour Government, perhaps the list of countries that we are behind would not be so long.

Finally, the hon. Lady asked whether we will work with EU partners. Yes, of course we will. I will be travelling to the Telecoms Council myself next month to make sure that while we are a member of the European Union, we continue to work with our European partners to get the very best connectivity for the whole country.

[Matt Hancock]

That is a matter for Ofcom to consider in setting the details of how the spectrum is auctioned. It will of course consult on exactly how that auction takes place, and I am sure it will have noted the hon. Gentleman’s comments.

I hope that I have answered all the questions asked today. This is a very important issue, if a rather technical one. I am grateful for the interest in it—

[Drew Hendry]

rose—

[Matt Hancock]

That interest extends to constant interruption by SNP Members while I am trying to finish my speech—I will give way to the hon. Gentleman.

[Drew Hendry]

I am extraordinarily grateful for one last opportunity to intervene on the Minister. I asked a question during my speech about the opportunities for accelerating the process. I wonder if he could give an answer on that.

[Matt Hancock]

I apologise for not answering that question. These changes are best done in an orderly way, with a clearly set timetable. In this case, there are three and a half years still to run. Having set the timetable, I think it is best to stick to it, especially because of the impact on existing spectrum users, and to make sure that the changeover happens in the most orderly way possible.

With that, unless there are any further interventions, I will finish by saying that I am grateful to Members for the broad consensus of support for what we are trying to do to improve connectivity through the use of the 700 MHz band.

Digital Economy Bill (Eleventh sitting)

Debate between Matt Hancock and Drew Hendry

Committee Debate: 11th sitting: House of Commons
Tuesday 1st November 2016 Public Bill Committees

[Matt Hancock]

The new clause seeks to place a mandatory obligation on mobile phone service providers to agree a financial cap on monthly bills with the customer at the time of entering into the contract, or to secure an agreement from the customer that they do not wish to have a financial cap. Consumers can avoid bill shocks in a number of different ways, so this additional measure is not necessary.

Before purchasing a mobile contract, consumers can already calculate their normal usage based on their last couple of bills. Once a consumer has established their monthly usage, Ofcom-accredited comparison websites are available to them. In fact, the Bill makes further progress on switching. Mobile phone providers are also taking steps to protect their customers from bill shock. As the hon. Lady says, many providers alert customers when they are close to reaching usage allowance limits and offer apps that enable consumers to monitor that usage.

[Drew Hendry]

I hear what the Minister is saying, and he is right that mobile phone operators have put measures in place, but none of them actually caps the amount paid so that people can avoid the situation where, for example, a child runs up exorbitant bills by overriding those limits.

[Matt Hancock]

I do not think that is true. There are examples of contracts that have caps or prepayment. Such contracts exist and they would not be complemented by the new clause, which is about ensuring that information and agreement are available at the start of a contract. The new clause proposes that such an agreement is available or that the person explicitly chooses not to have a cap, which in substance is the same position as now—it would just change what is in the vast quantities of small print at the bottom of these contracts.

Digital Economy Bill (Fifth sitting)

Debate between Matt Hancock and Drew Hendry

Committee Debate: 5th sitting: House of Commons
Thursday 20th October 2016 Public Bill Committees

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

I will not repeat the comments I made previously, but I want to focus again on new clause 2. I was explaining that consumers often face an impossible position. I gave an example from my constituency of something that happens around the UK. Indeed, uSwitch produced a report this morning that shows that across the UK nearly a third of consumers have either patchy or no signal inside their home, which is a real deficit in the product that they thought they were buying. Some of that will be down to there being no reasonable coverage in the area, and some of it will be down to other factors, but it is often down to a failure of the telecoms company that provides the service.

I will repeat the example that I gave from my constituency, because I think it is important. In Fort Augustus, my constituents had to do without their mobile telephones between January and May 2015, even though they had contracts, because the operator could not fix a problem. They were told that the only way to deal with that was to pay £200 to cancel the contract. That is flatly unacceptable. I have listened carefully to what has been said this morning; the Government stated clearly that they want to make the Bill as good as it can be, so let us make sure that we put in the new clause.

I first raised this issue with the UK Government in July 2015, and I was told at that time that there was merit in what I was saying. Ofcom accepted that, and said that it, too, felt that something should be done. The Minister’s predecessor, the right hon. Member for Wantage (Mr Vaizey), said in November 2015:

“We have a number of principles when we look at this market. One is that consumers should not be trapped in contracts in which they are not getting the coverage they expected to get. Ofcom is discussing with mobile providers the possibility of their offering redress, which would include allowing customers to leave a contract when service was unacceptable.”—[Official Report, 24 November 2015; Vol. 602, c. 1335.]

Let us please ensure that we do something about that, and put the new clause into the Bill.

[Matt Hancock]

The clause is all about making it easier for customers to claim compensation for service failures. This is all part of the fact that broadband is now a utility rather than a “nice to have”. Amendment 60 seeks to make it explicit that Ofcom can set general conditions to require communication providers to allow an end user to terminate a contract when a service repeatedly fails. New clause 2, which we have just been talking about, would specify that consumers can terminate a contract if mobile coverage is substandard at the main residence. There are already a number of options available to consumers who wish to cancel a contract due to poor coverage or connection, and we do not think that those additional options are necessary.

Before purchasing a contract, consumers can use Ofcom’s coverage checker, and if a contract is purchased online or over the phone, and the consumer finds that the coverage is a problem, they can cancel during the statutory cooling-off period—the first 14 days. Some companies offer extended periods, such as a 30-day network guarantee, during which customers can test the coverage and, should they be dissatisfied, cancel without penalty. Customers are entitled to leave a contract if they are mis-sold a service—if they are advised that they would get coverage in a certain location, but subsequently discover that they cannot.

[Drew Hendry]

I am listening carefully to the Minister. Those protections are important, and if somebody is mis-sold a product at the point of sale, a cooling-off period is valuable. However, the Minister is not addressing situations such as that in the Fort Augustus example that I gave. The people who got that contract were not able to get the service after the cooling-off period. That is happening across the UK.

[Matt Hancock]

It is reasonable that the period in which people can cancel be limited, because companies have to know, once they have entered into a contract, that it is valid. I think that the way that is done currently, through cooling-off periods, is appropriate. There is also a broadband speed code of practice, which is about the speed that people get. As of the end of September, seven providers have implemented the business broadband speeds code of practice, which allows business customers to exit a contract without penalty if download speeds are not at the guaranteed minimum.

[Drew Hendry]

I hear very clearly what the Minister says, but this is about people who have bought into mobile contracts and are not able to get coverage. Does the Minister think it is acceptable that somebody who is without a service for four months has to pay £200 to cancel their contract?

[Matt Hancock]

No, I do not, but I do think it is useful for the period in which contracts can be cancelled to be limited. The law currently provides for that.

Amendment 84 seeks to define the parameters of any general condition that Ofcom sets regarding compensation to customers. It is our intention that providers should offer prompt and proportionate compensation when their services do not meet agreed standards. It is right that any decision by Ofcom to set general conditions needs to be based on evidence drawn from its consultation process and applied proportionately. In June, Ofcom issued a call for input on the aim and scope of the automatic compensation scheme, and it will consult on the introduction of the regime in early 2017. We support Ofcom in that approach. I think that the way the clause is drafted is the right way to drive the policy, but until we have the benefit of Ofcom’s consultation, it would be wrong to constrain the parameters of a general compensation condition.

With that explanation, and given my point that there is already a time-limited period in which contracts can be cancelled, I hope that hon. Members will withdraw their amendments.

Digital Economy Bill (First sitting)

Debate between Matt Hancock and Drew Hendry

Committee Debate: 1st sitting: House of Commons
Tuesday 11th October 2016 Public Bill Committees

[Matt Hancock]

Q Could you remind me what proportion of the market Sky has?

David Wheeldon: In the overall broadband market we are below 40%, I believe. In TV, it is 60%—I am not sure quite what the breakdown between us and other pay TV providers is. We compete not just with Virgin and BT and others but increasingly with Netflix and free-to-air. Many of our customers will go to take a free-to-air package from us. So the market is pretty dynamic and I think that at the moment it seems to be working pretty well for customers.

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

Q I want to go back to the average speed, which we were talking about earlier. When you provide businesses with average services, and you give them average speed—give them the minimum they need to be average—you are locking them into being average businesses; you are not giving them the opportunity to be more ambitious. How do you square that with a programme of ambition for the 21st century, taking people forward? What do you do to encourage devolved Administrations such as the Scottish Government, and councils, where they want to go further and have faster speeds?

Paul Morris: We have got to figure out a way, and this is going to be a combination of things. We talked about the code earlier; that is part of it. How do you build the network? How do we make that easier? How do we focus on support that, frankly, has been there for more traditional infrastructure? We have talked about some of the other areas, such as how we ensure that Openreach serves its customer base better and has more ambition. That would get you to a point.

As you know, the Scottish Government have been thoughtful in this area. What do we do after that? I know you have got the 100% ambition, and there I think it is a case of a mixture of things. A better Openreach that is more independent, serves its customers better and is more ambitious gets you to a point. You then have either USO or some kind of intervention potentially in some areas where the industry can look at support and how that works across technologies.

So I think it is a combination of commercial roll-out, see how far we get—we will not know that until we reform the market—and then look at what is left and see where we go from there. I agree with you. I note that there is not a speed limit in the Bill and I think we do need to be more ambitious. Of course, we cannot solve this tomorrow, but we need to recognise that the data usage trajectory is upwards and we need to think in those terms. We do not build a little bit of a better railway; we build a much better railway. We need to think like that.

David Wheeldon: I absolutely concur with that. We look at this as a national service provider. We want to sell our TV services to every customer in the country if we can. We are agnostic about the kind of technology that we use, but increasingly using broadband services to do that is the way we are going. Therefore, if we are going to be ambitious, to enable companies like ours to continue to grow, invest and innovate, we need a national solution, and a national solution will depend upon the national network owner, which is Openreach. In the end, all these roads lead back to Openreach. That is why the structure of the industry does matter; the ability to get capital into the industry to invest in the kinds of future networks we need is critical. That is why we have made such a big noise about the structure of the industry and the Ofcom review. We really believe that it matters, not so much as a broadband provider, but as a user of the network. We want to be able to have a national solution.

Digital Economy Bill (Second sitting)

Debate between Matt Hancock and Drew Hendry

Committee Debate: 2nd sitting: House of Commons
Tuesday 11th October 2016 Public Bill Committees

[Matt Hancock]

Q Thanks very much. Dr Whitely, would you say that, done right and should the codes come out right, the clauses in the Bill have the potential to improve public services through better use of data?

Dr Whitley: Absolutely. You could have a side question about whether, for example, focusing on subsidies from energy providers is the best way to deal with fuel poverty, but in terms of that specific focus—if it is done right—then, absolutely. Our concern is that we just do not have the detail as to whether or not it is going to be done right. That has been the frustration over the last three years.

[Drew Hendry]

Q I want to talk about the spectrum licensing issue. We spent a lot of time in earlier sessions talking about the minimum average speed, particularly for SMEs, as being 10 megabits per second and whether or not that was ambitious for the future.

You talked about the outside-in licensing regime that could be possible—and is possible in other countries since it is being deployed, particularly for new tech and for the 700Mhz and the 5G licensing that will come. If that approach is adopted by the UK Government in terms of licensing, is it your belief that it would make that inequality almost go away and that it would deliver much greater equality across the pace of speeds for people to access business and other methods that they need?

Scott Coates: If a policy objective is to ensure that rural areas get a high quality mobile signal, then forcing the industry to invest in rural areas—and effectively funding that by allowing them to pay less money for the licences that they acquire—is the most efficient way to deliver that. It would have positive outcomes, for sure.

Oral Answers to Questions

Debate between Matt Hancock and Drew Hendry

Wednesday 9th March 2016 Commons Chamber

[Matthew Hancock]

I am an enormous supporter of the Welsh language, and we are working hard to make sure that Government documents are always, where needed, translated into Welsh. I shall certainly look at the location of the button on the page, but we do a lot of user-friendly research to work out where the buttons ought to be.

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

4. What assessment he has made of the applicability of the provisions of the Trade Union Bill to officials of the devolved Administrations.