Business of the House Debate

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Department: Leader of the House

Business of the House

Martin Vickers Excerpts
Thursday 18th June 2015

(9 years, 5 months ago)

Commons Chamber
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Lord Grayling Portrait Chris Grayling
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Our policy is to do everything we can to make sure our borders are tight and secure. We face a constant battle to do that, but I will draw my right hon. Friend the Home Secretary’s attention to the concerns the hon. Gentleman has raised and ask her to respond to him.

Martin Vickers Portrait Martin Vickers (Cleethorpes) (Con)
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The Leader of the House will be aware that, earlier this week, many RBS customers failed to receive funds into their accounts as a result of a computer failure. I was surprised to hear an RBS spokesman say on Radio 4 yesterday that it was inappropriate for customers to receive compensation. Banks are compensated in reverse by charging their customers. Will he find time very soon for a debate on that issue?

Lord Grayling Portrait Chris Grayling
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If a bank has a failure of that kind and it ends up costing its customers money, it has a duty to its customers; it is as simple as that. Those customers are buying a service from the bank. If the bank ceases to be able to deliver it for a period of time and customers suffer financially as a result, the bank should respond accordingly, and I very much hope that it does.