Royal Mail: Universal Service Obligation

Mark Pritchard Excerpts

Wednesday 11th March 2026 Commons Chamber

[Blair McDougall]

I am troubled to hear that my hon. Friend has not been granted access to talk to his local sorting office. I think visiting the sorting office at Christmas and other times is a diary staple for all MPs—it is a really important part of the job. He refers to the anger that posties themselves feel about this. It is not just a job for them. They feel that this is a service, and they recognise as much as anyone else that this situation is simply not good enough. Ofcom examined the prioritisation of parcels a few years ago and found no evidence that it was a central policy, but I have heard stories from so many Members about the prioritisation of parcels, so I intend to raise it with Ofcom this afternoon.

[Mark Pritchard (The Wrekin) (Con)]

I met the Minister some weeks ago and suggested that he might have to come back to the House if Royal Mail had not improved its services. May I thank you, Mr Speaker, for granting this urgent question and the Westminster Hall debate next week, which was secured by another Member?

I raised this issue on the 13 January as a point of order, as you will know, Mr Speaker, and clearly the problem has got worse rather than better. I put on record my thanks to all posties. I think the whole House would like to thank them for all their work in our constituencies. This situation has had a huge social and economic impact on people throughout our constituencies, but what concerns me is that the Minister has referred to being unable to intervene in a private company, and the regulator is of course independent. So what can he do? If there is nothing he can do, perhaps he will come back in a few weeks’ time to repeat that there is nothing he can do, but how does that help people who are waiting for medical results and other important information?

[Blair McDougall]

That is a very fair question. As I mentioned, the Secretary of State brought together the ownership and management to stress the need to get an agreement on reforms to improve service standards. Those things are all connected. I have stressed, in no uncertain terms, my dissatisfaction with current levels of service. On NHS letters, I and Department of Health and Social Care colleagues are pressing to ensure that more NHS bodies take advantage of the barcode system, so that those letters are prioritised. Royal Mail is a private company, but we are exercising the pressure that we can in order to ensure that standards are improved.