Rail Services

Debate between Mark Harper and Alison Thewliss

Thursday 11th May 2023 Commons Chamber

[Mr Harper]

I do not think the hon. Gentleman is right on Avanti. The services have improved. They are not completely where they need to be, but they are now up with the rest of the industry and they need to continue to improve. I made that clear when I extended the contract; I said that it had made progress and needed to continue that. I will have to make a decision later this year about what we do when it comes up for renewal again. That will depend, as it did last time, on its performance. I hope Avanti will continue to keep increasing its performance and demonstrating that it can deliver for passengers. That will be important when I make that decision.

[Alison Thewliss (Glasgow Central) (SNP)]

The Secretary of State mentioned Avanti in his statement and the improvements that it is apparently making, but my constituent Zoe contacted me to say that she has been trying to book an advance standard premium ticket from London Euston to Glasgow for weeks. She needs it for the end of this month, and although she can book her ticket to London she cannot come home again because the tickets have not been released yet. What kind of a service is that, if people cannot predict how to get home? How can that possibly build confidence in the service and get people travelling?

[Mr Harper]

I obviously do not know what has happened in the hon. Lady’s specific example, but if she gives the details to my hon. Friend the rail Minister, we will look into that. If we look at Avanti’s performance overall, we see that it has made considerable progress both earlier this year and since I extended the contract. As I said in answer to the previous question, I want that performance to continue to improve for constituents such as the hon. Lady’s.

Oral Answers to Questions

Debate between Mark Harper and Alison Thewliss

Thursday 24th November 2022 Commons Chamber

[Alison Thewliss (Glasgow Central) (SNP)]

Some 73% of guide dog owners have been refused access to taxis, shops and restaurants in the past year. What is the Minister and his Department doing to improve access and ensure that guide dog owners such as my constituent Robert, and his guide dog Winnie, can get out and about with confidence?

[Mr Harper]

I am very familiar with that issue from my time as Minister for Disabled People. The behaviour that the hon. Lady describes is, of course, already unlawful. She has set out a specific case; if she writes to me with the details, we will look into it and see what further work we can do to make sure that the existing law to ensure fairness for guide dog owners is properly enforced across the United Kingdom.