Oral Answers to Questions

Debate between Maria Miller and Naomi Long

Monday 18th July 2011 Commons Chamber

[Naomi Long (Belfast East) (Alliance)]

Over the last 15 months I have been dealing with a constituent who has raised a complaint against the Child Support Agency about a flawed calculation that it made of payments due. Can the Minister say what the Government will do to address both the opaqueness of the CSA’s processes for dealing with such complaints and the length of time that they take?

[Maria Miller]

I thank the hon. Lady for raising that issue. As she and many other hon. Members will know, the Child Support Agency has administration problems. That is why we are looking at fundamental reform, particularly of the computer systems, which we hope will address the problems that her constituents are still having to endure.

Welfare Reform Bill

Debate between Maria Miller and Naomi Long

Wednesday 15th June 2011 Commons Chamber

[Maria Miller]

The national payments on account will be dealt with on a national basis in the same way in any part of the country and the regulated part of the social fund will continue as it is. The hon. Gentleman is talking about how local assistance will be dealt with and I am sure that he, like all hon. Members, will know that local authorities want to do their best by the vulnerable citizens we are talking about. That is certainly my experience of most, if not all, local authorities.

[Naomi Long (Belfast East) (Alliance)]

Will the Minister give way on that second point?

[Maria Miller]

Will the hon. Lady forgive me if I make a little more progress? As I have said, we really need to move through this quite quickly.

Another reason why the status quo is not an option was highlighted only this week when community care grants were referenced in a “Dispatches” programme, which showed that an ex-offender who had received a community care grant for resettlement had spent the money on drugs. We should all be concerned about the lack of checking on how money is used and we should look at how to improve the system.

The hon. Member for Westminster North took a great deal of pain to talk about people who claim crisis loans having some degree of mobility and disengagement from the democratic system. I am not sure what evidence she has to support those assumptions, but we do not have that evidence to hand. The three elements of the discretionary scheme that I have talked about have very different and distinct client groups.