Bullying and Harassment: Cox Report Debate

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Department: Leader of the House

Bullying and Harassment: Cox Report

Maria Miller Excerpts
Monday 5th November 2018

(5 years, 5 months ago)

Commons Chamber
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Andrea Leadsom Portrait Andrea Leadsom
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I would certainly be very happy to discuss how the hon. Gentleman and colleagues can feed into the review. As he will be aware, the ICGS steering group is made up of Members of this House and of the other place, as well as trade union members and members of staff of MPs and peers. Nevertheless, it will be for a wide variety of stakeholders to feed into that process, and I would be delighted to discuss that with him.

Turning now to Dame Laura’s report, its findings are shocking. As I said on 16 October, it was important that the House leadership responded promptly and comprehensively. The House of Commons Commission has met twice since then and has agreed in full Dame Laura’s three key recommendations. The commission has further directed the Commons Executive Board to produce a speedy action plan in consultation with a wide range of stakeholders, which will be taken forward with the help and support of the external members of the Commission.

I would now like to turn to each of Dame Laura’s key recommendations. First, she recommends that the Valuing Others and Respect policies, which were available to House staff, are discarded. House staff have been able to access the ICGS since it began in July, so the House of Commons Commission has agreed that the pre-existing policies should be discarded.

Secondly, Dame Laura recommends that the new ICGS is amended to ensure that those House employees with complaints involving historical allegations can access the new scheme. I think it is important to clarify that House staff already do have the same rights of access to the ICGS as everyone else here. The steering group agreed that historical allegations would be accepted by the new scheme. However, legal advice taken advised that allegations referring to events that predate the 2017 Parliament could be considered only under any sanctions available at the time of the offence. Dame Laura’s report suggests that the House of Commons Commission look at this again. It has agreed to do so, and that will be taken forward.

Maria Miller Portrait Mrs Maria Miller (Basingstoke) (Con)
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The Leader of the House mentions the important fact that if anybody has allegations, those allegations will be judged against what was right at that time. However, surely it was always wrong to harass and bully people in this place. That is the standard against which we should treat everybody.

Andrea Leadsom Portrait Andrea Leadsom
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My right hon. Friend is exactly right. That is a very helpful clarification because there has been some misunderstanding. Anybody with a historical allegation that predates July 2017 can and should come forward under the complaints and grievance procedure. The difference is that the behaviour code itself cannot be applied pre-July 2017. However, as my right hon. Friend points out, exactly correctly, most of the sorts of behaviours that people will expect to come forward to complain about would already have been captured under a pre-existing code of some sort—either the code of conduct for MPs or, indeed, employment contracts. I do encourage anybody with any complaint to come forward under the complaints procedure and not be put off by the fact that the behaviour code itself—this new creation of the House—applies only from July 2017. This is an incredibly important point, because there has been some misunderstanding about it. I am grateful to my right hon. Friend for clarifying that point.

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Valerie Vaz Portrait Valerie Vaz
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I was not suggesting that this is like the civil service. I was just saying that if you are going through a process you need to be trained in it. I think that some people do not understand what sexism or racism is. They do not understand certain behaviours. If people at the top are expected to do it, everyone should do it. There is not an issue; half a day should be acceptable.

Maria Miller Portrait Mrs Miller
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May I suggest that the hon. Lady takes a leaf out of the Canadian Government’s book? They put in place training for every Minister within weeks of the #MeToo campaign kicking off. Everybody did it and they actually thought it was a good thing to do.

Valerie Vaz Portrait Valerie Vaz
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I thank the right hon. Lady. I will come on to that later. That is a very good point.

The House of Commons Commission met on Wednesday 24 October 2018 to discuss the report’s recommendations and consider a way forward. The meeting was chaired by Jane McCall, the senior external member of the Commission. The task is falling to Jane McCall and Rima Makarem to oversee the work. Quite rightly, there will be no Member involvement. At this point, I want to thank Dame Janet Gaymer for her involvement and for all her work on the Commission. The Opposition welcome the decision by the Commission to accept the recommendations of the Cox report. The Commission is terminating the Valuing Others policy and has suspended operation of the Respect policy, recommending that the House terminate it as soon as possible.

Dame Laura’s report was critical of the independent complaints and grievance policy. The Commission recommends that the House amends the new independent complaints and grievance scheme to ensure that those House employees with complaints involving historical allegations can access the new scheme. The Commission rightly recommends that the House considers the most effective way to ensure that the process for determining complaints of bullying, harassment or sexual harassment brought by House staff against Members of Parliament is an entirely independent process in which Members of Parliament play no part. The Commission agreed not to wait for the six-month review of the independent complaints and grievance scheme, due to start in January 2019, but to identify a way to give those with historical complaints access to the scheme. Could the Leader provide the House with details on what work is already under way? She said that she will report quarterly. When will we get the first report?

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Maria Miller Portrait Mrs Maria Miller (Basingstoke) (Con)
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I pay tribute to the tenacity and commitment of my right hon. Friend the Leader of the House. I do not think anybody has done more to try to deal with the situation we face. She is absolutely right that being a Member of this place is a privilege. It is like no other job. We represent our community, but we also speak truth to power. Today’s debate cannot fall shy of that.

The people who work here have a right to expect to be treated in accordance with the law, as they would be elsewhere. They want a safe workplace. The people I have worked with as a Member of Parliament, whether Clerks or anybody else, are an extraordinary bunch of people with the most extraordinary commitment to supporting the work of this place in whatever role they have. I very much welcome Dame Laura Cox’s report and I, too, pay tribute to the 200 or so people who gave evidence. Nobody but nobody today should even attempt to dismiss this report because of that enormous commitment from our members of staff.

Many staff have approached us as Members and welcomed the proposed changes, but there is a toxic lack of trust in management about whether the changes will actually come into effect. I will come on to the point about culture in a moment, but it is important to point out that, as my hon. Friend the Member for Harwich and North Essex (Sir Bernard Jenkin) said, culture is something that we all have ownership of and all shape, but we shape it at a very high level. When it comes to shaping that culture for a working environment, staff are much more likely to see that coming from their direct management, and that direct management culture prevails for the vast majority of members of staff in this place. What has been most revealing about the Cox report is that, although there are of course issues about the behaviour of Members of Parliament, there are also significant issues about the behaviour of members of staff as well, and we should not be shy about discussing that.

Dame Laura Cox’s report talked about a culture of complacency, cover-up and denial that has allowed the abuse and harassment of staff to thrive for so long. I believe that that culture still pervades. We have only to look at the way in which the management here reacted to the “Newsnight” allegations in March: they were immediately dismissed as a “grotesque exaggeration”, yet the Cox report categorically exposes the fact that, far from an exaggeration, all those allegations are much more likely to be an accurate depiction of what is going on for too many people in this place. Indeed, the problems run deeper than just the abuse, to the dismissive way in which allegations are handled, and that has created a toxic lack of trust in senior management. Why does this matter? It matters because our staff have a right in law not to suffer discrimination and management have a duty in law to treat people correctly, and make sure that they are treated correctly. However, we also have a duty to make sure that we set the best of examples—indeed, so that we can attract an even more diverse cross-section of MPs to this place.

The current situation risks bringing the House of Commons and, thereby our democracy, into disrepute. The media revelations in the spring were a real wake-up call, but why did it take “Newsnight” to report this and to prompt Dame Laura Cox’s report? According to data given to the Cox inquiry, despite an increasing number of complaints under “Valuing Others”, there had been no findings and external investigations of bullying or harassment for the past four or five years. Why did management systems not pick this up? This is why, while the Leader of the House is right to talk about changes to process, the issue of culture and management is really important, too.

The laws passed in this Chamber are being wilfully ignored by the people tasked with running the House of Commons. The laws that we insist are enforced in the courts are not being enforced in this place. In particular, the House of Commons is subject to the law under section 149 of the Equality Act 2010 on the need to eliminate unlawful discrimination, harassment and victimisation. The Equality and Human Rights Commission, as the regulator, is now threatening to take action against the House of Commons. That is a disgraceful situation for us to be in. How can we be in a situation where we are in breach of the laws that we have agreed on the Floor of the House? This is serious.

I very much welcome the clarifications from the Leader of the House on the work that she is doing to make sure that the independent complaints and grievance scheme can address historical allegations and that it will be clear to everybody that it does so; that it has built-in independence; and that things will not be delayed unnecessarily. However, Members cannot allow the Commission to cherry-pick from the Cox report. It has to be adopted in full if we are to get away from the disgraceful situation of the EHRC potentially intervening on this place.

The Cox report is absolutely clear that new processes are insufficient in their own right to bring about the culture change that we need. The report says:

“The House strategy…risks being thwarted without a change in the culture necessary to deliver it.”

Bullying and harassment continue to be regarded as a distraction from the real work of the House. Cox is absolutely explicit about the need for top officeholders to change—not in her recommendations, because of course, that was outside her terms of reference, but it is integral to the report—yet the Commission is silent on this. Paragraph 414 states:

“I find it difficult to envisage how the necessary changes can be successfully delivered, and the confidence of the staff restored, under the current senior…administration.”

Andrew Bridgen Portrait Andrew Bridgen
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Does my right hon. Friend agree that the only way to give confidence to future complainants is to ensure now that historical complaints are dealt with effectively and efficiently?

Maria Miller Portrait Mrs Miller
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I think the Leader of the House has already said that that is the case.

Turning to my concluding remarks, although I see that I did not get an extra minute for the question asked by my hon. Friend—[Interruption.] To quote again from the report,

“there are a number of individuals who are regarded as bearing some personal responsibility for the criticisms made, and whose continued presence is viewed as unlikely to facilitate the necessary changes”.

The report could not be clearer. We have to make sure that there is senior management change in this place before we can make sure that the important process changes come into play. We have to make sure that the Commission is democratically accountable in the way that the Leader of the House has talked about. I believe that we also have to insulate the role of Speaker from dealing with these sorts of organisational issues, which are an immense distraction from his main role, which is to be in here presiding over impartial debate.

In summary, we really need to make sure that nobody here today can dismiss this report; that the debate is focused not just on process, but on making sure that we have the right leadership in place to fix the issues as we move forward; that we tackle the culture that has led to devastating criticism of the management of this place; and importantly, that we focus on how we can build back the trust of staff. That has to be the focus of today’s debate. We need to consider how we can make sure that the root cause of the cultural problems that we face are dealt with systematically not only by every Member of this House, but in the management of this place.

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Alison Thewliss Portrait Alison Thewliss
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Yes, I agree. Some people may be well aware of what they are doing and of the impact of their behaviour, but some may not. It is time that we were brave enough to point that out to them, and I will mention that later.

The report is damning. It has the potential to be very damaging to the public’s trust in the procedures and legitimacy of this place and of us as elected Members—a trust that has already been thoroughly ravaged by the expenses scandal a few years ago. It is vital that we take this report seriously and treat all those who spoke out with the absolute respect that they deserve.

I agree with the Leader of the House that solving this problem is a non-negotiable course of action, and we have to act now before any further damage is done. As well as the horrific personal toll that abuse and harassment take on individuals, there is the wider impact, as this culture has led to the discouragement of women in politics. The gender balance in this Parliament is nowhere near good enough. Although we have a record level of female MPs in 2018, it is still less than a third of the total number elected. Many women I come across say, “Oh, I couldn’t do your job,” and they do so not because it is a fundamentally difficult job—some aspects are—and not always because of the hours or the distance, but because of how they perceive the culture of this place. They see Prime Minister’s questions as men in suits shouting at one another, and they see no place for themselves here as a result.

Dame Laura Cox’s report is particularly enlightening on the broader culture in which this situation has been able to fester. She describes it as

“an excessively hierarchical, ‘command and control’ and deferential culture, which has no place in any organisation in the 21st century.”

This culture is our biggest issue as policy makers. It is no exaggeration to say it has wide-reaching detrimental effects on society. Unfortunately, trickle-down patriarchy has been much more effective than trickle-down economics has ever been.

There is gross over-representation in this place of a certain demographic—namely, upper-class, white men in suits. The report makes reference to certain public schools and Oxbridge universities as having a disproportionate influence. Of course, there are many among this demographic who are dedicated public servants whom I take no issue with and who work tirelessly for their constituents, and it is not my intention to single out any one person or party, but it is irrefutable that over-representation in one area leads to limited understanding of the experience of others.

I have spoken at length in this place about the terrible practice of retro-fitting women into policies. Women are not an afterthought to be tacked on to the decision-making process. That is how we have ended up with welfare reforms that make matters worse for abused women and immigration rules that discriminate, and it is why we have the two-child policy and the despicable rape clause—because these policies were not made to reflect the lived experiences of women.

It is really important to look at ways we can change the misogynistic culture in the House. Many women in my constituency and elsewhere would make fantastic representatives or members of staff, but without serious change they will not put themselves forward in a culture that does not respect their skills and experience. My former colleague Tasmina Ahmed-Sheikh, when she was elected to this place, was subject to woofing noises in this Chamber. If that is the example being set by Members, it reflects very badly on us all.

The Cox report described the experiences of female staff:

“Some women described always being asked to buy the coffee or make the tea, or take notes of meetings, for example, or being humiliated in front of colleagues by comments about why they needed to work or have a career if they had a husband, or ‘why do we need another woman in here, we already have two.’”

It is clear that the systems in place—the Valuing Others policy and the revised Respect policy—are not fit for purpose and need to be disregarded. We need to move on to something better.

A lot of the focus has been on the behaviour of MPs, but I want to be absolutely clear that this culture has deep roots. A lot of it is built on class hierarchy and misogyny, and bullying would appear to be rife throughout this institution. Those at the bottom of the wage scale in this place are those at most risk. I am deeply concerned about the caterers, the cleaners, the contractors—those people who are not as visible to the public as we are but who as a result are so much easier for the House to ignore. I want to ensure that their voices are heard in all future policies, and I want them to feel they can challenge unacceptable behaviour, regardless of who it comes from.

We need to recognise, too, that our own staff are vulnerable by dint of how they are employed. After all, how does someone challenge their employer directly and deal with something effectively within a very small team of staff? I have heard several times how MPs have treated their staff, and I think we all need to get a good deal braver in calling this out when we see it; not doing so allows it to continue. We need to stop making excuses for people. On page 141 of the report, Dame Laura highlights how unlikely we are to criticise our fellow MPs—the Leader of the House mentioned this, too, in the context of our procedures. We need to think about how we do this, without fear or favour and without risking our own personal relationships—a lot of us in politics grew up together and have those friendships and relationships.

Maria Miller Portrait Mrs Miller
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The hon. Lady is making an important point. It is also part of our job to hold to account those managing this place. On behalf of the SNP, does she not find it very concerning that the Commission has not commented on the need for a complete management change here? What does she feel we need to do about that?

Alison Thewliss Portrait Alison Thewliss
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The report makes it clear that there has to be change and that we need to look at our policies and procedures and make sure that everything is fit for purpose, and yes the report falls short.

Maria Miller Portrait Mrs Miller
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The report does not fall short.

Alison Thewliss Portrait Alison Thewliss
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Sorry, I mean the response to the report falls short—very short—in a number of aspects.

I do not have permission to name names, but I have heard testimony from a former member of staff in this place who was subjected to offensive sexist remarks by a more senior manager, used quite deliberately to undermine her position and confidence. She did not feel she could complain, and she did not want me to raise it further, but I fear that the person who made those comments will have thought little of them and will make them again to other women in his future career. As I say, if we do nothing, this culture grows and festers, and if people do not see their behaviour challenged, they believe that it is acceptable and that they can get away with anything.

Culture change would help participation in politics in the future, but it is of limited consolation to those who have suffered injustice in the past. Ours is often seen as rough-and-tumble profession with long and unforgiving hours and an immense workload, but that does not for one second excuse the unacceptable behaviour described by this inquiry, which is far reaching and fundamental. Discourse can be robust, but the allegations we are hearing about go far beyond what is acceptable during any normal disagreement.

Huge elements of this can be changed, and the Scottish Parliament, while not perfect, set itself up to avoid this kind of culture. From the outset, the Scottish Parliament made clear its commitment to inclusive and family friendly workplace practices, with key principles of accessibility, participation and equal opportunity. As the Leader of the House mentioned, best practice was drawn upon in its planning phase to ensure that the establishment of the new legislature could learn from the mistakes and successes of other legislatures, including this place. There was a firm understanding that Holyrood would not simply be a Westminster in the north.

Promoting a family friendly culture and work environment has been a key priority of the Scottish Parliament, and that is reflected in its sitting hours finishing at 5 pm, voting being fixed at a set time so that staff and MPs do not have to stay late into the evening, unlike in this place, where sitting hours can vary hugely. We also have in this building a pervasive culture of alcohol—this has been missing somewhat from the debate thus far. We have receptions at lunchtime serving drinks and people encouraged to hang around in bars while we wait for late-night votes, and this breeds a culture where we are not behaving as professionals in this building. We are then forced to spend a ridiculous amount of time in crowded voting lobbies, which is unpleasant and unsafe, particularly when some Members have been drinking for a good part of the day.

A lot of the reporting on this has been done in dramatic tabloid language, and the culture in the past has been to cover it up and pretend that it is all fine, which has led directly to the situation today where we worry too much about the reputation of the House, rather than the people who work within it.

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Philip Davies Portrait Philip Davies (Shipley) (Con)
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It is a pleasure to follow the hon. Member for Glasgow Central (Alison Thewliss). She made what I thought was a rather hard-hitting speech, with much of which I agreed.

One of the themes that have emerged from most of the contributions today is culture. I think that my hon. Friend the Member for Harwich and North Essex (Sir Bernard Jenkin) was the first to mention the “culture” word, and he was absolutely right to do so. Like others—including, I think, the hon. Member for Glasgow Central—the shadow Leader of the House, the hon. Member for Walsall South (Valerie Vaz), talked about the merits of looking at other systems, not just in the United Kingdom but around the world, to see how they work. I would like to extend that. The focus seemed to be on other legislatures or on public bodies, but I think we should be more ambitious and look at some of the best practice in the organisations in the private sector that have changed their culture.

Let me throw one example into the mix. One of the best culture changes that I saw took place during my time at Asda, when Archie Norman was the chief executive and Allan Leighton was his deputy. They transformed the strongly hierarchical culture in what had been a very “control and command” kind of business when they took over. They revolutionised the way in which managers treated their colleagues, and ensured that everyone was considered to have equal value within the business, whatever their role might be. I think that there would be a great deal of merit in persuading people like Archie Norman and Allan Leighton to come to Parliament and explain how they changed the culture of companies such as Asda. What was done there was a massive feat in itself, and Asda became one of the top businesses in the country in which to work, according to one of the annual polls carried out by The Sunday Times.

Let me stress, in the limited time available to me, that this is a very important issue and we all have a responsibility to try to put things right. Our staff, whoever they are, deserve to be treated properly and with respect. Indeed, why would people who want to get the most out of their staff not treat them properly and with respect? Any sensible manager would want to do that anyway. However, I do not think it helpful to try to use this issue as some kind of witch hunt, or as an attempt to settle scores with the Speaker of the House of Commons. I think that that has featured far too often in some of the contributions to debates on this subject. Whatever problems there are in the culture of the House, they almost certainly predate the Speaker’s time in the Chair. This is a long-standing issue in the House, and it is absolutely wrong to lay the blame for it at the door of the Speaker.

I have no qualms about criticising the Speaker. As it happens, I was one of those who put their names to the motion of no confidence in the previous Speaker, and I did not vote for the current Speaker to be in his position. At the time of his election, I spent an hour explaining to him all the reasons why I was not going to vote for him, although it was, strictly speaking, a secret ballot. So I have no qualms about, if necessary, telling people why I think that they are unsuitable for that particular role. However, I do not think it either fair or appropriate to use what is a long-standing issue in this place as a way of settling old scores with the Speaker. It is largely people who, like me, did not vote for him in the first place who are using this as a way to say that they still do not want him to be here. This is just a convenient stick with which to beat him. Such action trivialises what is a serious issue for everyone in the House, and I hope that we will caution against it. We all have a role to play in ensuring that we get the culture right.

It is clear to all of us that the culture in the House is not always right. Let us get in people who have expertise in changing cultures in organisations where staff are put at the front and centre. Let us do something positive as a result of the challenge that we face, and use the report to deliver that positive change. Please let us not use this simply as a way to do something negative—to settle scores with someone with whose present position some Members were never reconciled in the first place. I did not vote for the Speaker, but I recognise that it is not the Speaker who is responsible for the problems.

Maria Miller Portrait Mrs Miller
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I did not intend to intervene, but my hon. Friend must recognise that the report contained some criticism. Is he just dismissing that? I hope that he would not characterise my comments as those of “one of the usual suspects”.

Philip Davies Portrait Philip Davies
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I know that my right hon. Friend has been outspoken on that particular issue, but she is certainly not at the forefront of my mind. [Laughter.] She has very considered opinions, and I appreciate that. I am not oblivious to it. My point is that whoever had happened to be the Speaker at the time when the report was written, the same issues would have been raised in it. I do not think that it constitutes a specific criticism of this individual Speaker. This is a much deeper and more widespread problem than that. Anyone who thinks that these issues have only arisen since the current Speaker took his position knows, deep down, that that really is not the case.

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Tom Brake Portrait Tom Brake (Carshalton and Wallington) (LD)
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Thank you, Mr Deputy Speaker, for giving me the opportunity to say a few words on behalf of the House of Commons Commission. I also thank Dame Laura Cox for her report on the bullying and harassment of Commons staff.

The Commission recognises that it has a statutory responsibility for the employment of House staff, but too often has failed in its duty to provide a workplace free from bullying and harassment. The report described an institutional failure to address a problem that has undermined the legitimacy and authority of the House. As others have said, bullying and harassment have no place in the House or in any other area of public life. The Commission is determined to take immediate steps to rectify past mistakes and offer robust protection and support to all who work here.

As Members will know, the Commission met on Wednesday 24 October to discuss the report’s recommendations and consider a way forward. Members of the Commission, including the Clerk of the House and the director general, were unanimous in recognising that it is time for a change, and agreed to the three fundamental recommendations in Dame Laura’s report. This decision was reinforced at a further meeting on Monday 29 October.

We agreed to terminate the Valuing Others policy and the Respect policy, to expand the new independent complaints and grievance scheme to enable House employees with historic allegations to access it—although we have heard the Leader of the House point out that that is available to them already—and to ensure that the process for determining complaints of bullying, harassment or sexual harassment brought by House staff against Members of Parliament is an entirely independent process in which Members play no part. Work will start on this immediately with the Leader of the House and with input from the Chair of the Standards Committee and the Parliamentary Commissioner for Standards—the widest scheme possible, perhaps in the way the hon. Member for Rhondda (Chris Bryant) was asking for earlier.

The Commission is also committed to preventing any further bullying and harassment of, and sexual misconduct towards, staff, and has directed the Commons Executive Board to produce an action plan, in consultation with a wide range of stakeholders. This will be taken forward under the auspices of the external members of the Commission, drawing on independent and external advice.

Since the publication of the Dame Laura Cox inquiry report, the Commons Executive Board has been leading events with House of Commons staff to hear their reactions. Judging by their comments at these meetings, the mood of many staff members is a mix of anger at past events, disappointment at the failure of the House to deal with them adequately, and concern about whether lasting change can happen. This is perhaps an example of the toxic lack of trust that the right hon. Member for Basingstoke (Mrs Miller) referred to.

The right hon. Lady also referred to section 149 of the public sector equality duty and said that it applies to the House. There may be an argument about whether that is the case, but clearly the House would always want to observe that even if there was not a statutory requirement for it to do so. The right hon. Lady might be interested to know that the Clerk of the House is due to meet the Equality and Human Rights Commission shortly to discuss this matter.

Maria Miller Portrait Mrs Miller
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I gently remind the right hon. Gentleman that the EHRC has put in writing very clearly that the House of Commons is subject to the public sector equality duty. It is the regulator; it made that decision, not the House of Commons.

Tom Brake Portrait Tom Brake
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I thank the right hon. Lady for that intervention, and it is on the record.

There is concern, too, that these issues might be used as an opportunity to score political points, perhaps losing sight of the fact that this is about real people who are hurt and let down by their place of work and how their complaints were handled.

What is clear is that fine words are not enough: change must follow, and swiftly. As we move forward, the Commission has confidence that the new independent complaints and grievance scheme will offer far greater protection for staff members than ever before. The behaviour code, for example, is a set of inarguable standards by which we must all abide, regardless of rank, power or allegiance. The code has now been adopted by both Houses, and no one may regard themselves as exempt from these standards. However, as many Members have said, there is a deeper issue beyond policies and processes: this is about the culture of the House, especially in relation to deference, hierarchy and the abuse of power. This theme resurfaces repeatedly. We must collectively strive to change fundamentally a culture which has tolerated such abuses.

The sentiment in the Commission is to see swift action, but action that must be effective at securing lasting and permanent change. An action plan focused on addressing the cultural fault-lines that persist in dividing the Commons community is being developed with external input and individual staff input seen as critical. This plan will be informed by the voices of staff, who have signalled their impatience to see concrete actions—actions that will, once and for all, address the serious issues that undermine the quality of their working environment and make the change lasting and permanent.

But it would be foolish and foolhardy to suggest that an immediate action plan implemented over months will in itself change a culture that has developed over many, many decades. Lasting and sustainable culture change requires a movement. We all have a role to play. The bullying of House staff is perpetrated by both Members and by other House staff; these are equally unacceptable but will require different remedies. Soon, there will be decisions and choices to be made by this House, and I hope that all Members will recognise the responsibility they have and the role they can play in changing the culture of the Commons for the better and for good.

Every member of the parliamentary community has a right to feel safe and respected. The Dame Laura Cox inquiry report clearly shows that this is not the case. This must, and will, change, and that change starts now.