Oral Answers to Questions

Margaret Greenwood Excerpts

Monday 18th March 2024 Commons Chamber

[Mel Stride]

The hon. Gentleman is right inasmuch as universal credit for the self-employed has to recognise the fact that sometimes there are inconsistent levels of income month to month. That is why we have a minimum income floor and the arrangements around that. I know he has a rural, agricultural constituency; I recognise some of those issues, and I am looking closely at them.

[Margaret Greenwood (Wirral West) (Lab)]

5. What assessment he has made of the effectiveness of his Department's support for vulnerable people who claim social security benefits.

[The Minister for Disabled People, Health and Work (Mims Davies)]

[In British Sign Language: “Happy Sign Language Week everybody.”] It is a key priority for the Department for Work and Pensions to provide effective support for our vulnerable customers. We provide training on how to support customers’ mental health, and we have a six-point plan for supporting claimants who may be at risk of suicide or self-harm. The DWP regularly reviews processes to make improvements through colleague and customer feedback, and through the work of the serious case panel.

[Margaret Greenwood]

The Government estimated that 3% of households on legacy benefits would fail to move to universal credit under managed migration. However, by last December, 21% had not managed to do so and, as a result, had their benefits stopped. This is a matter of real concern. The DWP will now ask more vulnerable people who are wholly reliant on benefits to transfer. What will the Government do to ensure that those vulnerable people do not fall out of the social security system?

[Mims Davies]

I thank the hon. Lady for her point about vulnerable customers who have come into our curtilage and purview. The Minister for Employment has reminded me that we will take this very slowly, and will engage with and support customers. Customers can speak to help to claim advisers at Citizens Advice, and we will ensure that we listen to them.