Sir David Amess Summer Adjournment

Margaret Ferrier Excerpts

Thursday 20th July 2023 Commons Chamber

[Margaret Ferrier (Rutherglen and Hamilton West) (Ind)]

I thank you, Madam Deputy Speaker, for the opportunity to speak in this afternoon’s debate, and all the Chairs for the many times they have called on me this year. I thank all the House staff who keep this place running day to day, whether that is the Library, the Table Office, or the kitchen staff who provide sustenance over the long sitting days—we are all grateful. It is hard to believe that this is the second year that we are holding this debate without its now namesake and star contributor, Sir David Amess. He was certainly a hard act to follow, and even in his absence today, that remains the case. He was an exceptional MP, someone who showed me great kindness, as I know he did for many colleagues.

There are lots of things I want to speak about. The first is a case that was opened by my office in August 2021 following the withdrawal from Afghanistan. My constituent was desperately trying to help his young wife leave Kabul—I spoke about this case many times in the Chamber. She is the daughter of a translator who worked for the allied troops, and was in immeasurable danger. There are some cases that you cannot help but form an emotional attachment to, and for my team, this was one of them. As such, when we found out last month that the young woman had finally reached Scotland after almost two years, countless letters to countless Ministers and hundreds of calls to UK Visas and Immigration, there was enormous relief.

I have taken many an opportunity in this place to criticise the Home Office and its processes, but today I want to give some praise. The change to an account management system for Members has transformed the relationship my team has with the Department, with open and honest dialogue about cases now being the norm. I am grateful that the majority of cases my team takes to the Home Office these days are resolved within a reasonable timeframe.

The thing about casework is that Members never know what is going to land on their desk next. Some cases are straightforward, some are frustrating to resolve, and some are a little bizarre, but every single one of them relates to a real person facing a real problem that is having a detrimental effect on their life. Even during the busiest periods, it is so important that we do not start looking at casework as a numbers game. That, I am proud to say, is something that my team and I are always keenly aware of. There are some cases where we do not even know where to start in order to resolve it, such as the one that had my chief of staff calling around registry offices in Mexico to track down a marriage certificate on behalf of a couple who contacted me with a visa issue when they were moving overseas. Despite having a very short timescale to work on, we managed to pull off a great result for them.

Some cases seem like they should be straightforward but getting the right result is harder than it should be. My office and I do not admit defeat easily, though, which is how one of my team managed to secure £4,173.28 in backdated pension credit for a constituent, along with a £100 goodwill payment.

Some cases are complex by nature, because we are limited by the provisions of Government policy, and only a change in policy and legislation will provide the support a constituent needs. There is no better example of that than the green deal mis-selling scandal, which was widespread in Scotland and has had long-lasting, hugely devastating effects on many households, impacts that were worsened tenfold by the soaring cost of energy over the past year or two. I still have open casework relating to that scandal, but very little recourse is available to those constituents. I have written to Ministers and met with a number of them, but unfortunately there is little appetite to reopen the cases. The ones left, those that were not resolved by the initial response to the scandal, are the ones that will not be easy to fix. Instead, some victims have had to take their case to tribunal, and my constituents now have to wait for the outcomes of those cases. I will continue to advocate on their behalf, though; I will not accept that there is nothing Ministers can offer.

[Gavin Newlands (Paisley and Renfrewshire North) (SNP)]

Does the hon. Member share my disgust that, years after I was told by Ministers in this place that they were quite willing to accept that all Helms customers had essentially been ripped off and should be recompensed, we are still waiting for compensation for our constituents?

[Margaret Ferrier]

I could not agree more. A lot of us have been fighting for those affected by green deal mis- selling. Unfortunately, Helms did not get its comeuppance.

Child Maintenance Service-related casework has also dominated a lot of time in my office this term. A short while ago, I was delighted to bring two of my constituents to an all-party parliamentary group meeting, where they spoke about their experiences with the system and the difficulties it has caused them. Letting someone explain in their own words how the system has failed them can be very powerful. Some CMS cases have been open with my office for two years or so, and not for lack of effort to get them resolved. I am pleased to say, however, that the longest standing case was recently resolved, with a constituent finally being allowed to move to collect and pay after years of her ex-partner refusing to keep up with payments. Perseverance is key in many of these cases—never taking no for an answer—because I recognise that ultimately it is the children who lose out.

There is another kind of inquiry that every Member gets from constituents—often hundreds every month, spanning a broad spectrum of issues. I am of course talking about lobby emails. I have always been clear that any constituent who writes to me will get a response, so every one of these emails relating to any policy is read and gets a personal answer—over 1,200 since the start of this year alone. No matter the issue, be it the cost of living, the minimum wage, pensions, or perhaps the sale of live lobsters on Amazon, or new classifications and restrictions on imported reptiles, wherever possible I take my constituents’ concerns and turn them into action. Sometimes I send a letter to the Minister responsible; sometimes, if the opportunity presents itself, I raise it here in the Chamber, as I did the “Boys Need Bins” campaign, which aims to improve the provision of sanitary bins in male public toilets and to remove the stigma around male incontinence.

When a constituent asked me, following her father’s bicycle accident, to raise the importance of wearing a helmet on the roads, I did so during a recent session of business questions. Constituent requests dictate the majority of my diary even when I am down here in London, attending specific debates at their request or dropping in at parliamentary events to hear more about particular issues. They elected me to make their voice heard, and that is what I strive to do every day I am here.

One of the most rewarding aspects of this job is seeing the impact our work has on real people and spending time with our local communities. I had a lovely time at two big constituency events recently, starting with Landemer day in Rutherglen. A long-standing traditional gala day, it was wonderful to see young Rutherglen High School student Ruby crowned the Landemer queen, supported by her court and the many attendees on the day. I also enjoyed Summerfest in Cambuslang earlier this month, although, sadly, it looks as though that may be the final one, after a quarter of a century. Organisers Liz and John and the event committee have done their community proud, and I know that I am not alone in my appreciation of their hard work over the years.

There was set to be another community fun day event in Hillhouse this year, but unfortunately, thanks to a group of youths, the community council now has a mountain to climb to make it happen. The youths broke into the storage unit where donations for the local food bank and equipment for the fun day were being stored and set it on fire—a deliberate act of destruction, just for the sake of destroying something. Thousands of pounds-worth of equipment used for the benefit of the community now needs replacing. The community council has my full support, and I hope it can reach its fundraising target. Unfortunately, antisocial behaviour seems to be an issue in many parts of the constituency at the moment. That has been voiced to me by many small businesses in the area. It is not abnormal to see a rise in that behaviour over the summer months as schools break up and good weather pushes more people outside. I find myself speaking to local police officers about it often, and I place on record my thanks to the local inspectors for my area, who have engaged openly and regularly with me and my team. I also wish to place on record my thanks for the hard work of the Royal Burgh Of Rutherglen, Cambuslang, Halfway, Hillhouse, Blantyre, Burnside and Meikle Earnock Community Councils, which do so much work for the residents in the local area. It is very much appreciated by me and many of my constituents.

I have five more thanks to give today, and I have saved the best for last. As Members of the House, we all know how important it is that every member of our staff cares about our constituency as much as we do. After all, we could not do our jobs effectively without their support behind us. I can say with absolute confidence that every member of my staff has the same passion for the work and the people we serve as I do, so I take this opportunity to thank Kim Glendenning, Natalie Burgess, Gillian Mair, Hannah Nicol and Rowan Clark for their continued dedication, loyalty and hard work for the constituents of Rutherglen and Hamilton West. I will come to a close now. I am surprised I was called so early, so thank you, Madam Deputy Speaker. I wish every colleague across this House, members of staff and House staff a restful summer break.