NHS Strikes

Debate between Luke Evans and Will Quince

Monday 6th February 2023 Commons Chamber

[Will Quince]

Once? The shadow Home Secretary, the right hon. Member for Normanton, Pontefract and Castleford (Yvette Cooper), has spent it twice over already. And that is if indeed it would raise any money; I know I look very young, Mr Speaker, but I am old enough to remember a former Chancellor, one Ed Balls, say he did not believe taxing non-doms would raise any money whatsoever.

[Dr Luke Evans (Bosworth) (Con)]

I declare my interest, Mr Speaker.

We have spent a lot of time talking about pay, but making working conditions for frontline staff much better is key, so what are the Government doing to focus on improving the simple things in a clinician’s life such as joining up testing, improving prescribing, and making sure that 10% to 15% of a GP’s workload is not spent chasing admin? These are simple things that would make a huge difference and improve outcomes for both patients and staff.

[Will Quince]

I completely agree with my hon. Friend. Ensuring that we support the mental health and wellbeing of NHS staff and that working conditions and working environments are the best they can possibly be is how we can attract and retain the best. Measures such as wellbeing champions, training for line managers, occupational health services and flexible working are very important, but the key to this is having conversations with the unions, because they are the representatives, ambassadors and advocates. That is why I very much hope they will engage in the pay review body process and continue to have those conversations with me, not just about pay, but about how we can improve working conditions and working environments and reduce the bureaucracy that makes the job so difficult.

Oral Answers to Questions

Debate between Luke Evans and Will Quince

Monday 28th June 2021 Commons Chamber

[Dr Luke Evans (Bosworth) (Con)]

What steps she is taking to tackle fraud and error in the benefits system.

[The Parliamentary Under-Secretary of State for Work and Pensions (Will Quince)]

The Department has taken huge steps to reduce and minimise fraud and error during the last 12 months. We have introduced a range of measures, including optimising digital capability, expanding our integrated risk and intelligence service and policy functions, developing prepayment risking techniques and introducing a prepayment enhanced checking service for high-risk claims.

[Dr Evans]

I am grateful for the Minister’s answer. Of course, errors are inevitable in such a large system, be they errors with overpayment or underpayment. Apart from trying to stop that, the key thing is to make sure that they are communicated clearly and resolved swiftly, so what is his Department doing to ensure that this is the case?

[Will Quince]

My hon. Friend is absolutely right: we want to see issues resolved as quickly as possible. I would stress that the vast majority—around 95%—of payments are paid correctly, and the Department has processed over 4.3 million new universal credit claims since March 2020. The priority has been to get money to those people who need it desperately as quickly as possible. To do that, we streamlined some of our normal checks, but we are currently revisiting any high-risk claims that we paid during the covid-19 trust and protect period. I would of course be very happy to meet my hon. Friend to talk about this issue in more detail.