Luke Charters
Main Page: Luke Charters (Labour - York Outer)Department Debates - View all Luke Charters's debates with the Cabinet Office
(1 day, 7 hours ago)
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Darren Jones
There have been some estimates that if we are able to harness the full benefit of the gov.uk app and improve the productivity of customer services across Government, we could save tens of billions of pounds every single year. That is tens of billions of pounds of money that is being spent right now on poor public services that can be reinvested into the frontline to support people, or even given back to taxpayers in the years ahead.
Mr Luke Charters (York Outer) (Lab)
Before entering the House, I worked in tech building products to streamline ID checks, improving user interface and user experience in the process. Does my right hon. Friend agree that that will be the case with a digital ID? Does he further agree that making funded hours of childcare more accessible will be an important use case to explore?
Darren Jones
Childcare is a great example. To claim a 20% reduction in childcare fees, people must log into the HMRC website every three months, calculate the figure for 80% of the fees, do the card transaction themselves, find the nursery provider and send the money. On top of that, they get a form from the council every quarter with a code they must fill out—crazy. The whole point of gov.uk and digital ID is to make things like that quicker and easier for members of the public at home, so that the user experience is as good in the public sector as it is in the private sector.