Oral Answers to Questions

Luke Charters Excerpts

Monday 27th April 2026 Commons Chamber

[Andrew Western]

Shared care can be incredibly contested, and questions about the suitability of evidence and which evidence takes precedent are often disputed. The hon. Member suggests that he has particular cases that he would like the Department to take a look into. If he writes to me with them, the responsible Minister, my noble Friend Baroness Sherlock, or I will provide a response.

[Mr Luke Charters (York Outer) (Lab)]

The Government’s planned major changes to CMS payments are welcome, but my casework inbox is inundated—absolutely chock-a-block—with complaints about the CMS’s poor customer service, which is damaging the lives of dozens of my constituents in the process. What steps can my hon. Friend take to rapidly improve the effectiveness of the CMS?

[Andrew Western]

My hon. Friend will be pleased to know that there is a significant improvement journey under way in the Child Maintenance Service. I am always keen to point out to Members that while we see a large number of CMS cases in our caseload due to the more adversarial nature of the cases it deals with, it is a fraction of the overall number of cases that the Department deals with. We continue to ensure prompt payments to more than a million children.