Lord Teverson
Main Page: Lord Teverson (Liberal Democrat - Life peer)
Lord Deben
My Lords, I commend this point to the Minister on behalf of people who live in rural areas. I hope that he will be able to say to us that it is perfectly all right, but the fact is that many people in my former constituency and constituencies like it rely on liquid petroleum gas. It would be a great pity if they could not improve their circumstances. It is an important part of our programme and it would be a pity if, by some oversight, it was left out.
Lord Teverson
I, too, speak as a rural resident. There is a point to be made about LPG. Some of us find LPG difficult and have to survive on gas oil instead; that comes into the same category of fuels. I would be interested to hear the Minister's comments on that.
Baroness Smith of Basildon
I feel that I have the appearance of a jack-in-a-box at this Dispatch Box. Hansard may make of that what it will. The amendments put forward in today’s sixth group—I beg to move Amendment 8A and to speak to the others in the group—all seek to achieve the same aims. They are all supportive and reflect the discussion that we had in Committee. Certainly, our Amendments 8A and 8B look to ensure that protection is there if an assessor identifies within the Green Deal—this also expands to the energy plan—that plans that are promoted or arranged at the same time as the Green Deal plans should also have protection from the same code of practice, so there is no confusion for those who have work undertaken in their homes.
We are certainly very supportive of Amendment 11, as proposed by the noble Lord, Lord Teverson. I think he is trying to raise exactly the kind of issues that we raised in Committee. The amendments before us reflect our discussion in Committee, when I raised the point about having an energy plan from which the consumer could choose their Green Deal plan. That is in effect covered by this amendment. Much of his amendment, and ours, hits the key areas that concern people about the Green Deal. The assessor will identify what measures can be taken to improve energy efficiency. They must act in the best interests of the improver—that is, the consumer—but it is the customer or improver who chooses which measures in the energy plan then go into the Green Deal plan. Subsection (4) of the proposed new clause in Amendment 11, as proposed by the noble Lord, Lord Teverson, ties in with our purpose clause and reporting clause, which the Minister so graciously accepted the need for earlier, but on a smaller scale to let us know the impact by consumer.
Again, the amendment proposed by my noble friend Lord Whitty is excellent. One way to best protect the consumer at any stage is through transparency and openness. If we always ensure that we have those, that fits in entirely with the Government’s approach on other issues as well. Our amendments are very much worth supporting. The key for consumer protection is that if consumers have a Green Deal plan, other measures introduced in their energy plan should all have the same protection, so that the consumer does not feel at a later stage that they have been somehow conned. I believe this will give confidence to the consumer and to the public in taking up the Green Deal.
Lord Teverson
My Lords, we have had a long and useful discussion about making sure that consumers receive the best deal that they can from the Green Deal. One of the areas that I felt was missing when we considered the original Bill in Committee was a duty for providers, for people who were bringing plans forward to consumers, to ensure that that was the right plan for that household and that family. I thank the Minister for the discussions we have had, and that I know he has had with other parties, on this area. I welcome the fact that the Bill is being brought forward relatively near the beginning of the parliamentary Session so that we can get the Green Deal implemented next year.
In putting the amendment forward, I was looking to get on the record the Minister’s further thoughts about how this area will operate. I have wrestled in my own mind to a large degree with how the tripartite arrangement of the financier, the adviser and the person who does the work will come together. We must avoid a bias in the solution whereby the person who draws up the plan fits it to the provider whom they are dealing with or fits the term of the finance deal to the finance provider, so that we do not have a situation where a biased recommendation is put forward that the consumer then feels they have to accept. How will the people who do the assessment be paid for if they are not connected to the other people?
My conclusion, having thought this through at some length with my meagre intellectual powers—
Noble Lords
Lord Teverson
I hear shouts of derision. I am sure that the way this will operate—I do not say this negatively; it seems to be a fact of life—is that those three pillars of the deal that the consumer faces will be as one. I cannot see every potential provider, worker or builder going out there and getting the smart financial deals from the money markets, not just in London but worldwide or whatever, that larger organisations can. I cannot foresee a situation in which the advisers go out independently and then whether or not they get a deal depends on whether they get a fee. I do not think that any household will pay a fee. There is no provision for fees in the Bill.
The way in which this will work is that integrated major organisations—there is still a question about how smaller builders and SMEs will participate in the scheme, though maybe that is a broader issue—will come forward with major deals. There will then have to be competition so that the consumer can go out to maybe two or three of those major providers and get alternative deals, with alternative financial implications for the sort of deal that they go for.
I am interested to hear some further thoughts from the department about how this will effectively operate from the consumer’s point of view in terms of whom they come into contact with and who the deals will be sold by. How will we make sure that the competition is sufficient and that people feel confident enough that they take advantage of inviting more than one potential provider into their household? How will the Minister ensure, whether through a duty or through quality assurance, that those plans, even when there is competition, really reflect the best interests of the consumer? This whole area, as the Minister has said many times, is critical to ensuring that the scheme has credibility. It will roll out in the volume that we all want only if consumers find this to be a credible option that they can trust and that they know is going to give them not just a good deal but the best and the right one.
Lord Teverson
“( ) is administered and updated by a green deal oversight body,”
Lord Teverson
My Lords, I am pleased that my noble friend is sympathetic towards this amendment. I should explain that it was going to be spoken to by my noble friend Lady Parminter, who regrettably is defending Britain’s interests in Brussels with her European sub-committee at the moment, so she cannot be here today. The basis for this amendment is that in Grand Committee, we had quite an extensive discussion around making sure that within this system there would be some form of ombudsman or final appeal for consumers so that people would feel assured that any dispute would be looked at in a proper and independent fashion, and could be resolved in a sensible and cost-effective way. The process should be friendly to consumers and would come to an objective conclusion, but would not cost them a lot of money to go through it.
I know that my noble friend has looked through the government amendments to see how this could be achieved and feels that this is one of the more appropriate ways of dealing with the issue. Disguised in the rather generic language of the “green deal oversight body”, which in the language of 1984 would probably mean something quite big brotherish, the amendment is trying to use the Government’s form of language in order to introduce the concept. Given that, while I welcome the Government’s own amendments, I am disappointed that we have not yet found a way of bringing this dimension to the Green Deal. I would be keen to hear from the Minister in her response at the end of the debate how this particular need, which goes back to consumer confidence in the process, could be met. I am not absolutely sure that the government amendments put forward at this stage will do that. I beg to move.
Baroness Northover
My Lords, I thank noble Lords for their contributions to this debate, and particularly the Opposition Front Bench for their welcome of the government amendments. The Government believe that the approach of my noble friend Lord Teverson could be permitted under these amendments, though I recognise that an ombudsman is not specifically mentioned. There has been quite a debate about how specific you should be, and on the pluses and minuses of that within this, which is a tension within the Bill as a whole. How do you ensure that you have got customer protection and standards, and how do you make sure that does not then become too prescriptive and restrictive? As the noble Lord, Lord Jenkin, mentioned, there has been wide consultation with many of those who operate in this area, and I can assure him that, in terms of addressing these areas, the Government will continue to do that. Their experience of the problems that have arisen in the past will be very useful in terms of feeding in to ensure that the work taken forward addresses those kinds of problems.
The noble Baroness, Lady Finlay, mentioned carbon monoxide monitors, and primary and secondary products like this do come under what we are discussing here. She recognises that my noble friend Lord Marland gave a very sympathetic hearing to the very important point that she made at an earlier stage. Again, that is something that comes within this.
The noble Lord, Lord Deben, is right about the difficulties of having a specific list and the noble Lord, Lord Oxburgh, also referred to that. It is extremely important that the Bill is not out of date by the time it is finally concluded in the other place. We have to be extremely careful about lists. There is a balance between trying to ensure that what happens is not too specific and that we have a high standard, but that we are stimulating innovation and not stifling it, as noble Lords said.
In the light of those assurances about what we seek to do, I trust that noble Lords will accept the government amendments. Although we fully understand where the noble Lord, Lord Teverson, is coming from with regard to the ombudsman, we hope that at this stage he will be willing to withdraw his amendment.
Lord Teverson
My Lords, I thank the Minister for her reply and I will withdraw the amendment. I say that to save the tension and stress of the House, which is never good at this time of year. However, I genuinely feel that something should appear in the Bill, whether it is the oversight body or the ombudsman, ombudsperson or whatever it would be these days. I ask my noble friend to think further about that as we reach Third Reading or as the Bill moves to the other place, as this is an important area for confidence and dispute resolution within the way that the Bill works. At this point, however, I am happy to withdraw the amendment.
Lord Davies of Oldham
My Lords, Amendment 65 raises an obvious point. We all see that there is going to be a significant increase in economic activity as a consequence of the Bill. A great deal of work will need to be done by a great number of people, and it is a potentially significant stimulus to an economy that is sorely in need of any kind of stimulus that it can get, particularly in terms of employment. I want to emphasise through this amendment my hope that the Government will address themselves significantly to the question of youth unemployment, particularly the role that an increase in apprenticeships can provide in dealing with that problem.
We are all well aware of the fact that we are going to see a substantial increase in unemployment in this country. We know that hundreds of thousands of public sector jobs are going to be lost. We also know that the private sector is going to have difficulty in making up for this loss of opportunities. This is one area where the private sector will seek to expand its opportunities and employment. We all want to see a substantial contribution in terms of jobs created for young people. Otherwise we are going to see a whole generation of young people blighted by the loss of jobs. So apprenticeships can play a significant role.
I think that the House will recognise the fairly substantial expansion in apprenticeships that occurred over the years of the previous Administration. When we came to power, apprenticeships had reached a very low ebb. Although we did not reach anything like the ambitious targets that we would have liked to reach, the significant increase in apprenticeships needs to be sustained. We cannot afford as a society to look as if we have turned our backs upon that next generation of school leavers. The issue is sharp enough with regard to higher education and university places and we know the pressure there will be regarding opportunities for young people there. However, a substantial number of school leavers still have no aspiration to higher education and apprenticeships could potentially play an important part in providing skills for that generation.
That is why I hope that the Minister will recognise that the Bill is a stimulus to economic activity and could potentially increase levels of employment in this country. We should certainly ensure that apprenticeships benefit from this in order that the younger generation gets its fair share of opportunities too. I beg to move.
Lord Teverson
My Lords, I do not think that the amendment is appropriate to go into the Bill. That said, everything that the noble Lord, Lord Davies, has said is right; this is a really important opportunity to upskill and to find ways to create important apprenticeships in a growing, expanding and increasingly important sector of the economy. One of the things that the Bill does is to open up a lot of employment opportunities in that sector. I agree that there is a challenge; in some ways this area could become almost a deskilled tick-box process that did not require a great deal of skill. That would be wrong in terms of both employment and the long-term viability and credibility of the scheme. I hope that it will be an area where the Government encourage apprenticeships with a good standard of learning. This programme is particularly good at stimulating such apprenticeships as it is long term. The Green Deal will last for a number of years and there will be time to train people properly. That is one of the reasons why we are not jumping up and down and saying that all this needs to start tomorrow.
We accept the Government’s timetable for implementing the programme. It has to be drawn up in the right way not just in terms of formulating codes of practice, its administration and the way it works but in order to ensure that we have a sufficient number of people with appropriate skills in the marketplace to enable the programme to be delivered effectively. Therefore, although I agree absolutely with the spirit of the amendment, I do not think that it is necessary to include it in the Bill. However, I hope that the Minister will agree that apprenticeships will be an important part of the scheme.
Lord Marland
I am extremely grateful that this amendment has been put forward as it goes to the very heart of how we are going to develop as a nation over a rocky period—the noble Lord, Lord Davies of Oldham, and my noble friend Lord Teverson mentioned this—when growth, enterprise and opportunity will be fundamental to restoring the country’s financial viability. That is why the Government have committed to spending £250 million on apprenticeships over the spending review period. Some 75,000 apprentices will be created between now and 2014-15, leading to more than 200,000 people starting an apprenticeship each year. This is a fundamental commitment which I am sure the whole House applauds as very good news.
I was hoping to make an announcement on apprenticeships and the Green Deal. However, as noble Lords will understand, I am a very junior Minister and more senior Ministers will want the glory of making that great announcement, which, in fairness, would be more appropriately made next week in Green Growth Week. On a serious note, I hope that that announcement is satisfactory news for all concerned, particularly those on the opposition Benches who have tabled this amendment, as it will demonstrate our commitment to Green Growth apprentices and the Green Deal. As I said, I fully concur with the two noble Lords who have spoken on this subject. On that basis, I hope that the noble Lord will withdraw the amendment.