Ticket Sales: Dynamic Pricing

Lord Sikka Excerpts

Wednesday 11th September 2024 Lords Chamber

[Baroness Twycross (Lab)]

It is appropriate to undertake further consultation in light of recent events. If we went on just the previous consultation—I know it is something we committed to—it would not necessarily have included this. It is right that we consult further on additional consumer protections, and the Government will do so over the autumn. I hope that noble Lords across the House will take part in the consultation and encourage everyone affected by this, as so many people are, to take part.

[Lord Sikka (Lab)]

My Lords, the correct expression is customer fleecing, not dynamic pricing. Too many companies are profiteering while luring customers with misleading advertising, misleading prices and violation of implied sale of goods contracts. This abuse is wide- spread. Train companies, airlines, hotels, theatres, Uber, Amazon and Airbnb are some of those engaging in this abuse. We need action. Can the Minister say when the first prosecution can be expected?

[Baroness Twycross (Lab)]

Dynamic pricing is not illegal. Businesses must follow consumer protection law when they engage with their consumers using dynamic pricing.