Lord Sikka
Main Page: Lord Sikka (Labour - Life peer)Department Debates - View all Lord Sikka's debates with the Department for Transport
(10 months ago)
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Lord Sikka (Lab)
My Lords, the Minister said that people can buy tickets online. That presupposes that people have a good mobile phone or a computer and a broadband line. Can the Minister tell the House how many individuals and households do not have a good phone, access to a computer or a broadband link? What help will the Government be offering to those who do not have these things?
Baroness Vere of Norbiton (Con)
There are all sorts of channels for reaching train operating companies, including by traditional telephone. As I mentioned, not a single station which is currently staffed will be unstaffed in the future. There will therefore be no change for such individuals. They will be able to go to the station to seek the help of the staff, who will be able to assist them in buying a ticket.