Authorised Push Payment Fraud Performance Report

Lord Sandhurst Excerpts

Tuesday 14th November 2023 Lords Chamber

[Baroness Penn (Con)]

I congratulate the noble Lord, because he was a strong advocate for the publication of this data. As he says, it has indeed been revealing, and I assure noble Lords that action has already been taken on the back of it. On 27 October, the Financial Conduct Authority imposed restrictions on Dzing Finance Ltd, which was the worst-performing payment service provider for fraud volumes received. It now cannot on-board any new retail customers or allow any new incoming funds from retail customers for the purposes of issuances of electronic money or providing payment services without the written agreement of the FCA. In March this year, the FCA wrote to all payment firms, highlighting fraud risks and instructing them to take action to address this. Where issues are identified, the FCA will continue to take action. I also congratulate my friend in the other place on his appointment, but I assure noble Lords that his excellent work will continue under the work of the Home Office.

[Lord Sandhurst (Con)]

My Lords, the Payment Systems Regulator aims to provide consumers with better information about fraud and the risks associated with each bank and payment services firm. If the volume and value of frauds and scams enabled by particular tech sectors and social media platforms were also published, that publicity would drive those institutions to improve standards and protect users. Will the PSR be asked to direct all payment service providers to include in their APP fraud data submissions for the next publication the value and volume of fraud enabled by the largest social media and tech platforms?

[Baroness Penn (Con)]

My Lords, it would be interesting to look at that and at how that data might be collected. The point at the heart of my noble friend’s question is absolutely right. Banks have a responsibility in this area, and that is why the reimbursement obligation is coming forward, but others have an obligation in this area too. The recent Online Safety Act imposes new obligations on the largest social media companies and platforms to prevent their users being exposed to harmful content, including fraudulent content. I am sure those measures will make a real difference too.