Railway Stations: Ticket Office Closures Debate

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Department: Department for Transport

Railway Stations: Ticket Office Closures

Lord Moylan Excerpts
Wednesday 20th September 2023

(7 months, 1 week ago)

Lords Chamber
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Baroness Vere of Norbiton Portrait Baroness Vere of Norbiton (Con)
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I hope the noble Lord has fed that back into the consultation, where it will be taken into account by the independent passenger bodies.

Lord Moylan Portrait Lord Moylan (Con)
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My Lords, is my noble friend aware that Transport for London introduced an almost identical scheme a few years ago? It went extremely smoothly; nobody noticed or complained about it once it had been implemented, and it has greatly benefitted passengers.

Baroness Vere of Norbiton Portrait Baroness Vere of Norbiton (Con)
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My noble friend is exactly right. It was a former Conservative Mayor of London who took this step for ticket offices in Tube stations. The current Mayor of London came in with great fury and said he was going to review the whole thing and make changes if appropriate—not a single change was made.