Prosecutions: Defence Legal Costs

Lord Marks of Henley-on-Thames Excerpts

Wednesday 15th March 2017 Lords Chamber

[Lord Keen of Elie]

I am obliged to the noble Lord. The practice with regard to legal aid in magistrates’ court is different from that in the Crown Court. Of 126,000 cases that were committed to trial in the last year in the Crown Court, legal aid had been granted in more than 105,000. In those circumstances cost recovery can be made on acquittal. In the event that someone is not eligible for legal aid and is committed to the Crown Court, their costs are again recoverable, albeit they are limited to the legal aid rate.

[Lord Marks of Henley-on-Thames (LD)]

My Lords, in all legal aid cases these regulations are straight out of Alice in Wonderland. If you are financially ineligible for legal aid, you must nevertheless apply for legal aid to get a determination that you are not eligible for it. Only then can you get your costs if you are acquitted, and then at only legal aid rates. If your solicitor does not have a legal aid contract you have to go to another solicitor who does, make the application, have it refused, and only then can you go back to your original solicitors. Will the noble and learned Lord assure us that there will be changes to this absurd regime under the review?

[Lord Keen of Elie]

I am obliged to the noble Lord. I can advise him that Alice would find it far more straightforward than he suggests. Clearly, it is not possible to determine your eligibility for legal aid unless you apply for it. In the event that you wish to apply for it you must go to a solicitor who is recognised for the purposes of the legal aid scheme. If, however, you decide thereafter that you are not eligible or are told you are not eligible and you decide to go to another lawyer, you may do so. It is a relatively straightforward scheme.

Solicitors: Professional Qualifications

Lord Marks of Henley-on-Thames Excerpts

Monday 6th March 2017 Lords Chamber

[Lord Keen of Elie]

My Lords, as I have already indicated, the question of what qualification requirements there should be is a matter for the Solicitors Regulation Authority and for the Legal Services Board. However, of course they are concerned to pursue their statutory obligations, which include a requirement to have regard to the demands upon the profession.

[Lord Marks of Henley-on-Thames (LD)]

My Lords, we are seeing something of a turf war between the SRA and the Law Society. One can of course see the case for separation, with the SRA as regulator and the Law Society governing the profession. There may even be a case for a single legal services regulator. But the position at the moment is that the SRA wants to control standards for entry into the profession and the Law Society’s concern is not to lower those standards. Do the Government have a view on how those issues can be resolved, given the public interest in maintaining standards of legal practice?

[Lord Keen of Elie]

My Lords, the Solicitors Regulation Authority has no desire to see any diminution in standards. Its concern is to increase access to the profession in order that we have a more effective and diverse profession. As regards the test of what would be appropriate for the regulation of access to the profession, the Legal Services Board will make a determination in light of the SRA’s submission.

Prisons: Staff

Lord Marks of Henley-on-Thames Excerpts

Wednesday 22nd February 2017 Lords Chamber

[Lord Keen of Elie]

As I understand it, recruitment at the new prison is progressing in a satisfactory way and will be done in a staged manner. We will not, of course, suddenly introduce a large number of prisoners into a new prison at one time. I do not understand that there has been any need to recruit from elsewhere within the prison establishment, but I recognise that there are difficulties across the prison establishment, not only with recruitment but with retention of experienced officers. Of course, we are always looking at ways to innovate and deal with that matter. Indeed, the noble Baroness, Lady Walmsley, mentioned the possibility of golden handcuffs—which might be particularly appropriate in the case of prison officers.

[Lord Marks of Henley-on-Thames (LD)]

My Lords—

[Baroness McIntosh of Hudnall (Lab)]

My Lords—

--- Later in debate ---

[Lord Keen of Elie]

I am not in a position to give details on the scope of core skills, but I undertake to write to the noble Baroness setting them out. I understand that there is an initial training period of five weeks—but, again, I will seek to secure confirmation of that and, if I have to correct it, I will again write to her on that point. I will add that, once prison officers are trained, there is a process of mentoring once they begin full-time engagement as a prison officer.

[Lord Marks of Henley-on-Thames]

My Lords, in HMP Northumberland, which is run by Sodexo and was exposed recently by “Panorama”, there was a 40% drop in staff from 2010 to 2013, and numbers have continued to fall since Sodexo took over in 2013. What specific requirements does the department impose on contractors in relation to staffing levels and training in private prisons, and do the Government have any plans to make those requirements more rigorous?

[Lord Keen of Elie]

The position with regard to private prisons is, as I indicated before, that private providers are contractually obliged to maintain a sufficient level of staff to ensure safety and security within the prison, but particular numbers and ratios are not specified by the Government in those contracts. Those contracts are of course monitored.

IPP Prisoners

Lord Marks of Henley-on-Thames Excerpts

Monday 20th February 2017 Lords Chamber

[Lord Keen of Elie]

The noble and learned Lord raises a good point. The gateway for these prisoners is the Parole Board and, for the particular reason that we need to deal with this cohort of prisoners, we have provided further additional resources to the Parole Board. As a result, its numbers have increased recently by 49 members and the outstanding cases in this regard listed before it have reduced by about 40% in the period from January 2015 to December 2016.

[Lord Marks of Henley-on-Thames (LD)]

My Lords, the Minister knows from this and questions from other noble and learned Lords that he has no sympathy from former judges in this House on this issue, and virtually none from the judiciary at large. He often says that sentencing is for the judges. Will the Government now listen to the judges on this, change the release test for the Parole Board, as he has power to do under the LASPO Act, and work to free the 3,000-plus IPP prisoners who have already served their tariff, thus both reducing the prison population by 4% and removing a manifest injustice?

[Lord Keen of Elie]

I note what the noble Lord says. Clearly we have a duty of care to this cohort of prisoners, who are deemed to be at high risk of committing further serious violent or sexual offences. That is one of the issues we have to deal with. However, our duty of care extends beyond this cohort of prisoners. It is also owed to those members of the public who would potentially be the victims of these persons if they were simply released without adequate determination and supervision.

Lay Magistrates

Lord Marks of Henley-on-Thames Excerpts

Monday 20th February 2017 Lords Chamber

[Lord Keen of Elie]

While the number of serving magistrates has reduced significantly in the past decade, it is important to make it clear that this is not indicative of any difficulties with recruitment. The reduction in the number of magistrates is due primarily to changes in workload. Recruitment is undertaken in each local justice area, with 44 advisory committees responsible for recruiting and selecting magistrates. Of course, the aim is to recruit on the basis of talent but to ensure that talented people represent all backgrounds and communities they serve.

[Lord Marks of Henley-on-Thames (LD)]

My Lords, we have made no progress on diversity in the lay magistracy. At least gender diversity is not a problem, with a roughly equal number of men and women, although ethnic diversity has hardly moved. However, younger people are woefully and increasingly underrepresented. In 2000, about a third of lay magistrates were over 60. Now that figure is 55%. How will the Government address this? Currently, employers must allow staff time off to serve. Will the Government consider offering employers modest incentives as well to encourage recruitment of working-age magistrates?

[Lord Keen of Elie]

Magistrate remains a sought after role, and competition for vacancies tends to be strong. Advisory committees employ a range of techniques to reach out into their communities for applications to the Bench. This can and does include advertising in public places such as libraries, community centres and the local press. At present, there are no plans to put forward further financial incentives.

Disabled People: Medical Records

Lord Marks of Henley-on-Thames Excerpts

Tuesday 7th February 2017 Lords Chamber

[Lord Keen of Elie]

I am obliged to the noble Lord for raising a series of questions unrelated to the original Question from the noble Baroness. The question of fees for reports is not a matter that is under immediate review but it is, of course, borne in mind in the context of legal aid provision as a whole. Not every general practitioner makes a charge for such a report.

[Lord Marks of Henley-on-Thames (LD)]

My Lords, my noble friend’s Question raises a difficult point about the use of medical records in litigation generally. The courts, of course, routinely order disclosure of medical records relevant to issues in litigation on the grounds that the public interest in disclosure outweighs the individual’s Article 8 right to privacy. Has the noble and learned Lord’s department considered issuing guidelines as to how courts might protect the confidentiality of medical records which are disclosed?

[Lord Keen of Elie]

I am obliged to the noble Lord. The position is that in determining the child’s welfare needs the court will apply the factors set out in the welfare checklist in Section 1(3) of the Children Act 1989. Only where it is considered that the issue of medical condition would be relevant to the ability of a parent to care for a child would any order be made with respect to the disclosure of medical records. Those medical records may be disclosed in court but not beyond that.

Courts and Tribunals: Administration Charges

Lord Marks of Henley-on-Thames Excerpts

Monday 16th January 2017 Lords Chamber

[Lord Marks of Henley-on-Thames (LD)]

My Lords, I too congratulate the noble Baroness, Lady Gardner of Parkes, on securing this debate and, I would add, on the eloquent and sympathetic way in which she opened it. The central problem highlighted by this debate, through the rather different approaches of the noble Baroness and the noble Lord, Lord Low, whom I and the whole House commend for the impressive work that he and his commission have carried out in this area, is that less legal aid has meant more litigants in person, while dramatic increases in court fees have restricted access to justice by another route.

Cuts in legal aid, particularly cuts in scope, were bound to lead to more litigants in person but their impact in so doing has been dramatic. This has been particularly severe in family cases, as mentioned by the noble Lord, Lord Low, because most are out of scope. The National Audit Office reports an increase since the LASPO Act in cases with neither party represented of 30% in child contact cases and 22% in family cases overall. Approximately 80% of all family cases have at least one litigant in person, and of course in such cases this is serious, because most litigants come to court when their lives are turbulent and feelings between the parties are highly emotional and often deeply hostile. This does not achieve calm and cool dispute resolution and is certainly not in the best interests of any children involved.

However, in other civil litigation too, judges are daily frustrated at trying to get through their lists efficiently and justly while battling to explain to angry litigants how and where they have gone wrong in the process, as well as trying to understand how parties are trying to put their cases in a way that makes sense in law. So the speed and efficiency of the judicial process have suffered, and inevitably and sadly, so has the quality of justice. At the same time, the cost of cases to the public purse has significantly increased, as the National Audit Office and the Public Accounts Committee have pointed out, diminishing the savings made by cutting legal aid.

To add to the problem, the Government have thrown into the mix increased court fees, increasing the burden on litigants struggling without representation. These are not just fees to cover administering litigants’ own cases, but so-called enhanced fees to pay for running the whole system, allowing the MoJ to make profits in some areas to pay costs incurred in others. Many of us believe that the state has a fundamental responsibility to provide courts to resolve citizens’ disputes in accordance with the law, and to do so free of charge. Even many who do not take that purist view in difficult times believe there is something deeply offensive about enhanced court fees, charged at levels that exceed the cost of administering the cases concerned so as to make the whole court system self-financing.

Furthermore, it was always obvious that introducing very high court fees would reduce the number of cases brought. In 2015, a number of professional bodies assembled evidence which showed that,

“the total value of cases brought by individuals would likely fall by around one-third … under higher court fees. For small- and medium-sized companies it would halve”.

This evidence was in sharp contrast to the complacent and misguided assumptions underlying the Government’s impact assessment of enhanced court fees, which said first that the,

“changes will not affect case volumes”,

that there would be,

“no … detrimental impact on outcomes for … court cases or access to justice”,

and thirdly that,

“there would be no impact on legal services used to pursue and to defend a claim”.

I accept that we were in coalition at the time, but I spoke out against those fees then and make no apology for doing so again now. The Lord Chief Justice and senior judiciary described the assumptions as,

“very sweeping and, in our view, unduly complacent”.

Last year, Lord Dyson, the then Master of the Rolls, gave evidence to the Justice Select Committee, that they were based on a “very limited evidential base” and that he was “extremely sceptical” about them. He described enhanced fees as wrong in principle, and the Government’s preparatory research as “lamentable”.

In practice, the dire predictions of a reduction in case numbers are proving justified. We need more evidence on civil cases generally, but as the noble Lord, Lord Low, pointed out, the immediate 70% reduction overall in employment tribunal claims was severe. Furthermore, there was no increase in the success rate of claims, so one can deduce that fees have not discouraged spurious claims but have only prevented claims, meritorious or not, from being brought.

When Michael Gove was Justice Secretary—before his career took a different direction—he said in the House of Commons that,

“one of the biggest barriers to justice … is costs. Action needs to be taken to reduce costs in civil justice. It is not enough simply to say that the taxpayer must shoulder the burden. We need reform of our legal system to make access to justice easier for all”.—[Official Report, Commons, 26/1/16; col. 145.]

On that issue I agree with Michael Gove. I also agree with the Conservative chair of the Justice Committee, Bob Neill MP, who said in June:

“Where there is conflict between the objectives of achieving full cost recovery and preserving access to justice, the latter must prevail”.


Access to justice has been subjected to a pincer movement of restricted legal aid and increased court fees, which has had the dual effect of deterring litigants and reducing the effectiveness of the court system.

On legal aid, we need an urgent review of the areas in scope to see where the hardship is biting deepest and to relieve it. Social welfare and family cases are two of the prime areas for alleviation. We must make it easier to apply for and to secure exceptional case funding, and we must review the system for applying for legal aid in domestic violence cases to make it more humane and easier to navigate.

On court fees, I suggest there are three things to be done. First, we should be reducing court fees to a reasonable level—never more than the cost of administering claims—to ensure that litigants are not deterred by fees from bringing genuine claims. Secondly, we should be introducing a far fairer fee remission scheme. The present capital and disposable income thresholds are far too low and stop poor litigants bringing genuine claims. Thirdly, we should be looking at spreading fees in civil litigation more evenly over the life of cases—which is done in part already in employment cases—rather than front-loading them, as is done now in civil cases, with huge issue fees and only modest fees later on. The present arrangements deter claims to collect difficult-to-recover undisputed debts and encourage unscrupulous debtors to avoid payment in the hope that the fees will put off their creditors.

These are practical steps, intended to go some way to reverse a steady decline in access to justice under successive Governments in recent decades. The measures I have suggested have cost implications, but they are targeted to address the most urgent crisis points. In the longer term, only a more wide-ranging review will enable us to restore and sustain access to civil justice to the standard we would all wish to see, and to which we all claim to aspire, but which I fear we have painfully failed to attain in recent years.

--- Later in debate ---

[The Advocate-General for Scotland (Lord Keen of Elie) (Con)]

My Lords, I am grateful to the noble Baroness, Lady Gardner, for securing today’s debate on this important subject and to noble Lords for the valuable contributions they have made to the debate.

The Government are committed to ensuring that the justice system continues to be accessible to all, that it deals with disputes fairly and justly, and that it continues to work for all its users. A number of noble Lords, including the noble Baroness, Lady Gardner, referred to the matter of employment tribunals and employment tribunal fees. As the noble Lord, Lord Beecham, noted in his observations, that has been the subject of a review at the instance of the Government. That review, which was essentially to address the issue of applications in light of the fee matters, the impact of the reduction of fees on the employment tribunals, and indeed on the employment appeal tribunal, has made very good progress. We expect to publish the results of that review in the very near future. I regret that I cannot be more specific at this stage, but I hope the noble Lord, Lord Beecham, will accept that it is our intention to publish as soon as we reasonably can. That is anticipated to be in the near future.

It is appreciated that the number of employment tribunals has reduced since the introduction of fees, but I note that the introduction of fees was coincidental with the development of the mediation services in the context of employment applications. Therefore, one cannot simply attribute any reduction to fees being introduced in that respect. It would not be appropriate for me to anticipate the outcome of the review that has been carried out and which is to be published in the near future.

[Lord Marks of Henley-on-Thames]

Has any work been done to assess how far there is a match between the increase in mediation services and the drop in claims?

[Lord Keen of Elie]

As I said, I would not want to anticipate the outcome of the review, and we will look at the matter in light of that review once it is published.

I turn for a moment away from employment tribunals to the matter of the property law issues raised by the noble Baroness in her opening speech. It is necessary to remember that when we look at the matter of cost, it is not just fees or legal costs that may be incurred in the litigation. There is also the matter of recovery of costs in that context. In that area considerable progress has been made, particularly with regard to applications to the property chamber.

As noble Lords will be aware, provision had already been made with regard to preventing landlords, in some instances at least, from recovering costs from the tribunal by way of service charges against leaseholders. That will be extended by virtue of Section 131 of the Housing and Planning Act 2016, which will also endeavour to prevent landlords recovering such costs by way of administrative charges, so steps are being taken to try to limit the cost liability of those who have regard to these tribunals and courts. The noble Baroness also expressed some concern regarding the operation of cost awards in the property chamber. Of course, in general, parties meet their own costs of litigating in the tribunal system even when they are successful in a claim, although there are some exceptions to that in the procedural rules.

As the noble Baroness noted, there was a cap of £500 in respect of the cost rules of the property chamber, although I understand that that was rarely used. The Tribunal Procedure Committee has noted that there is concern about the removal of that cap, and it intends to run a consultation to seek views on whether to reintroduce a cap for costs for unreasonable conduct in the residential property and leasehold cases and, if such a cap is to be reintroduced, to address the question of the level at which it should be set. Again, in that regard some progress has been made, and I hope to report further in due course.

The noble Baroness referred to those appellants who do not have legal representation when they come to the tribunals and courts. Appellants using the tribunal system are not required to be legally represented and tribunals are characterised by an approach that is deliberately less formal than is generally found in the courts. The tribunal panel members themselves, as the noble Baroness noted, are trained to assist unrepresented parties by helping them to frame the way in which they present their case to the tribunal.

Of course, this issue is dealt with differently in the courts, but in November 2014 the support strategy for litigants in person was launched. This involves work by a range of partners across the sector to improve the experience of vulnerable litigants in person in three fundamental ways. The first is providing online and self-help resources, and making sure that those who need them know where they are and how to access them, a point raised earlier by the noble Lord, Lord Marks. The second is providing practical and emotional support. The third is providing access to free or affordable legal advice and representation wherever possible. Any legal proceedings are likely to be stressful, which is particularly the case in matters concerning families and children—one could not doubt that—but there is support for those who become involved in these proceedings.

I shall move on to the more general issue of costs. We have to address the fact that the cost of our courts and tribunals has to be met in some form or other. The Ministry of Justice is not a protected department and it has a very challenging financial settlement. We must reduce annual spending by 15% in real terms—about £1 billion—by 2019-20.

Achieving that scale of financial saving inevitably requires difficult and tough decisions. We need to look at every area of the department’s spending and there can be no exceptions for tribunals. I hope that noble Lords will recognise that, to ensure that they are properly funded and that access to justice is protected, increases to some court fees are required. The cost of our court and tribunal system to the taxpayer is unsustainably high and it must be right that those who use the system pay more to relieve that burden. However, Parliament has granted, through the Anti-Social Behaviour, Crime and Policing Act 2014, a power that allows the Government to set court and tribunal fees at a level above the cost of the service. The noble Lord, Lord Marks, made reference to that and I acknowledge it.

The income from those fees must be used to fund an efficient and effective system of courts and tribunals. When setting fees, the Lord Chancellor must have regard to a number of factors including the need to preserve access to justice. In respect of tribunal fees, the Government firmly believe it is right to ask users of the service to make a contribution to the cost of providing it. Reference has been made to the property tribunal: I note that the fees there are set at a level below the actual cost incurred, not above it nor even equal to it. The help with fees scheme exists to help those who cannot afford to pay, and the Lord Chancellor has the power to remit fees in exceptional circumstances. Specifically, for example, in the property chamber of the First-tier Tribunal, a new fee structure was introduced on 25 July 2016 to simplify matters: a single-issue fee of £100—hardly an insurmountable burden for a leaseholder—with a further fee of £200 for a review of an application.

We have to see all that against the background of proposals to modernise our whole court and tribunal system. The noble Lord, Lord Low, referred to the Briggs report and to the Government having decided to address that and review how they can take forward digitisation of the whole court process. The removal of paper and the streamlining of case management, wherever they can be achieved, are immediate goals of the present Government. Proposals are coming forward quite imminently to address the digitisation process. It will take time—years—to fully implement that sort of proposal, but we have begun that task, which will immeasurably improve the whole matter of access to justice. It will demystify the court process and, we hope, allow those who do not have legal representation to understand how to apply to and proceed through the courts in order to vindicate rights and to seek and secure justice. That extends to all those who may be vulnerable or in difficulty and who feel they have a just claim.

Ultimately, these changes will deliver swifter justice. Our wider reforms underline a guiding principle that our justice system must be proportionate and accessible to everyone. That means members of the public, legal professionals, witnesses, litigants, the vulnerable, victims of crime, and the judiciary itself.

Family Court

Lord Marks of Henley-on-Thames Excerpts

Monday 9th January 2017 Lords Chamber

[Lord Keen of Elie]

We are, of course, aware that this has been a matter of concern. That is why we are determined to address it as urgently as we can. On the matter of legal aid, clearly there are many circumstances in which individuals will seek to represent themselves in family proceedings. Even where that is done, there has to be some degree of control over their conduct. I believe that everyone in this House would agree with that. I point out that we spend in excess of £1.5 billion a year on legal aid. That was the figure for last year. We have increased the availability of legal aid in domestic violence cases—for example, by increasing the period during which evidence of abuse can be produced from two years to five years. As regards the other recommendations under consideration, I invite the noble Lord to await the outcome of the urgent work being done by the department and the conclusion of that work.

[Lord Marks of Henley-on-Thames (LD)]

My Lords, we too welcome the Secretary of State’s announcement. Direct personal cross-examination of alleged victims of domestic abuse by their alleged abusers is unacceptable and must stop. It causes distress and damage to victims and their children and deters victims from seeking protection and redress from the courts. It has become more common with the reductions in legal aid.

Can we be assured that the department’s work will be both swift and thorough and will address a range of possibilities: questioning through a court-appointed lawyer or other third party; strict limits on the ambit of cross-examination to restrict it to what is necessary and relevant; comprehensive witness support; and the use of video links so that parties are in separate rooms? Will the department also establish a procedure to ensure that in future, when a judge in a position such as that of the President of the Family Division presses for a change, as Sir James Munby has pressed for a change in this area since 2014, they are listened to? We should not have to wait for a newspaper campaign, however creditable, to ensure that change happens.

[Lord Keen of Elie]

I am obliged to the noble Lord. Of course we are concerned about the distress that can be caused to victims as a result of cross-examination in cases of this kind. The investigation, inquiry and work that the department is undertaking in this regard will be swift and thorough. It would not be appropriate for me to anticipate the outcome of that work at this time, but clearly a number of options will be available. For example, one can take some guidance from what happens in the criminal courts, where the judge may determine what questions are to be put to a witness, may decide to put those questions to a witness himself, and the circumstances where the judge may determine that a third-party advocate should instead be employed to put such questions. However, as I say, I do not seek to pre-empt the urgent and swift investigation and determination that is being undertaken at present.

Criminal Justice System: Diversity

Lord Marks of Henley-on-Thames Excerpts

Thursday 15th December 2016 Lords Chamber

[Lord Keen of Elie]

There is no doubt that a series of complex reasons lie behind the figures that the noble Lord referred to and that custody rates among black, Asian and minority-ethnic males are materially higher than they are in respect of white males. At present and so far in his review, David Lammy has provided research findings rather than final conclusions. He has of course said that he is concerned by those findings but that the issue needs to be explored further before firm conclusions can be drawn.

[Lord Marks of Henley-on-Thames (LD)]

My Lords, the Lammy review raises a number of questions. Will the Government continue after the review to monitor disproportionate outcomes in the criminal justice system using the relative rate index method of analysis pioneered in the UK in the Lammy review? Secondly, does not the finding that black offenders are disproportionately likely to receive custodial sentences highlight the urgent need for greater ethnic diversity among the judiciary, which the Lammy review is now also to consider?

[Lord Keen of Elie]

We are of course committed to greater diversity within the judiciary, and are endeavouring to take that forward. With regard to the particular statistics that the noble Lord referred to, there are a variety of complex reasons why these figures have emerged. For example, the rate at which black, Asian and minority-ethnic men plead not guilty at Crown Court and go to trial is distinct from those who plead at an earlier stage and perhaps receive a lesser sentence. The Government are not committed to any particular means of analysing the relevant statistics at this time.

Rainsbrook Secure Training Centre

Lord Marks of Henley-on-Thames Excerpts

Thursday 15th December 2016 Lords Chamber

[Lord Keen of Elie]

The Government are taking action to ensure that this centre and other centres are managed effectively and safely. In quoting from the report, it might be appropriate to look at some of the more positive observations made by Ofsted with regard to MTCnovo. As the report points out, and as the noble Lord is aware, the company took over this establishment from G4S in May of this year, but as Ofsted observed, the,

“transfer arrangements were poor and problematic … the inherited staffing arrangements led to too few staff transferring to the new provider”.

However, the new provider has,

“responded with speed and purpose to recruit more staff as a priority … Many staff and managers are demonstrating commitment and fortitude during this period of complex change”.

On the matter of safety, Ofsted observed that,

“the vast majority of young people report that they feel safe. In the survey completed for the inspection … 93% reported that they felt safe”,

in the institution.

[Lord Marks of Henley-on-Thames (LD)]

My Lords, it has been stated that Rainsbrook had a new provider as recently as May this year. However, the transfer appears to have been bedevilled by poor arrangements for continuity of staffing and low staff levels, as was identified in the recent inspection. As has been said, high levels of violence and indeed bad behaviour are going unchecked because there are too few staff. Can the noble and learned Lord tell us what lessons the Government have learned from this inspection report about future arrangements for changes of provider?

[Lord Keen of Elie]

It is apparent that perhaps we have to apply more care to the transfer arrangements for institutions of this kind. Indeed, it has been proposed that the original transfer plan for Rainsbrook, which was to complete in November 2016, will probably extend to March 2017 in order to address these issues.