Railway Stations: Ticket Office Closures Debate
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Lord Kamall
Main Page: Lord Kamall (Conservative - Life peer)Department Debates - View all Lord Kamall's debates with the Department for Transport
Railway Stations: Ticket Office Closures
Lord Kamall Excerpts(7 months, 1 week ago)
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Lord Kamall (Con)
My Lords, any consultation will clearly be a snapshot of the situation now or maybe in the near future. What happens if passengers at a certain station find that there is no help when they need it, particularly with ticket machines or for advice? How can they feed that into the process to make sure that this problem is rectified?
Baroness Vere of Norbiton (Con)
My noble friend makes an important point, and of course that could happen now. I encourage anybody who feels they do not get the service that they need from the railways to get in touch with that train operating company. It could be that circumstances have changed, such as more people or different types of people travelling from a certain station.