Trans-Pennine Rail Travel and Delays

Lord Johnson of Marylebone Excerpts

Tuesday 11th September 2018 Westminster Hall

[The Minister of State, Department for Transport (Joseph Johnson)]

It is a pleasure to serve under your chairmanship, Mr Hollobone. I start by thanking Members who have already contributed and I congratulate my hon. Friend the Member for Thirsk and Malton (Kevin Hollinrake) on securing the debate, which covers an important and timely topic. As he said, it has filled his postbag over the summer and I am sure it has contributed to the work of other hon. Members on behalf of their constituents over recent weeks.

I share the frustration of those constituents with the unacceptable levels of disruption that they have faced over the summer since the introduction of the May timetable, especially those who have struggled to meet caring commitments, to get to workplaces and even to get to the Scarborough festival. While performance has not yet reached pre-timetable levels, measures introduced recently have led—as I am glad my hon. Friend acknowledged—to a steady improvement in performance, in particular in reducing the number of cancellations.

[Emma Hardy]

Will the Minister acknowledge that even without the delays, the May timetable changes offer Hull a worse service than it had before? I am not just talking about the delays—the actual timetable changes give Hull a worse service. Surely that is wrong.

[Joseph Johnson]

The timetable changes were intended to enable us to take advantage of the substantial investment that the Government and the country have been making in our rail network. That important investment is enabling more frequent services and the replacement of rolling stock across the north of England. Those are benefits that will be felt by the hon. Lady’s constituents in time, when they are fully delivered. I acknowledge that the timetable introduction did not go well, to say the least, and that the hon. Lady’s constituents have had a difficult experience. Northern and TransPennine are in the process of fully rolling out the May timetable change. Once it is fully rolled out, I am sure her constituents will feel the benefits it is intended to deliver.

[Mr Goodwill]

On the subject of jam tomorrow, will the Minister welcome the fact that Northern will be providing an additional service on the half hour into Scarborough, which will double the service and will mean that people who have maybe bought cars because of the congestion in the summer will go back to using the train?

[Joseph Johnson]

I am delighted that that is in prospect for my right hon. Friend’s constituents. More regular and more reliable services are the objective of everything that we are doing at the moment to stabilise and improve performance. Ultimately, we want to see that contribute to more people getting off the roads and using public transport, including the railways.

[Emma Hardy]

I thank the Minister for giving way again. I am sure he remembers the lobby to address this issue, when we came to see him with Hull chamber of commerce. He has not acknowledged my point. The timetable changes offer Hull a worse service than it had before. That is not because of the delays or because the timetable introduction has been chaotic. It is because the timetable we now have in Hull is worse than we had before. Surely that is unacceptable.

[Joseph Johnson]

As I said when I met the delegation that the hon. Lady refers to, I am keen to look at Hull’s services and see how we can improve them for the future. Hull is a critical city and we want to ensure that the hon. Lady’s constituents are getting the kind of services that they need so that Hull and its economy can thrive. I am happy to see any further representations that she wants to make about where she sees the timetable falling short and the kinds of changes she wants to see in the future. It remains the Department’s overriding priority to make sure that the industry restores reliability for passengers as soon as possible.

With respect to Manchester, York and Scarborough, with services affected by congestion in the central Manchester area and the rules applied by Network Rail when considering which services are given priority at key pinch points, many of the York/Scarborough services have been subjected to an agreed performance recovery plan. That requires them to terminate services short of destination in certain circumstances in order to limit the potential for a reactionary knock-on for other services.

In the light of that plan, TransPennine Express has been implementing a number of measures to improve performance on the line. For example, it has pledged to change the schedules of its drivers to reduce the circumstances where trains need to be terminated prior to arriving in Scarborough. It has also promised to advise passengers, wherever possible, prior to their departure from York if a train does need to be terminated at Malton, so that they can wait for the next train from York if they so wish.

My hon. Friend the Member for Thirsk and Malton mentioned communication shortfalls. TPE is also working with London North Eastern Railway on the east coast to ensure that communications at York during disruptions are improved for passengers, with clear guidance, advice and information, and arrangements to allow eligible season ticket holders to claim compensation, in addition to the ongoing and regular delay repay process.

[Kevin Hollinrake]

The Minister mentions rosters and communication, but TransPennine promised those measures to me in a meeting four or five weeks ago. Does he know whether it has implemented them? It would be interesting to see whether it has actually implemented them or whether it is still promising them.

[Joseph Johnson]

My hon. Friend is rightly anxious to see progress on behalf of his constituents. The Department will hold TPE to account for the delivery of its promises. It is vital that we see rostering at a sufficient scale to enable the services to proceed as scheduled. It is also vital that communications are of the quality that his constituents expect.

It is right that passengers are compensated after severe disruptions. Like Northern, TPE has opened compensation for season ticket holders. TPE season ticket holders on routes that were disrupted are eligible for up to a week’s compensation. Both train operators—Northern and TPE—will be opening an additional compensation scheme to ensure people who travel regularly on the disrupted routes without a season ticket are also eligible for compensation. That was announced at the end of July by Transport for the North, which is leading on the design of the scheme. Further details will be announced shortly.

More broadly, the Secretary of State has commissioned an independent inquiry by the Office of Rail and Road, the independent regulator, to examine why we were in that situation and to reduce the chances of it ever happening again. An interim report is expected to be published this month ahead of a final report towards the end of the year. Following recommendations from a joint industry group including TPE and Northern, the operator will implement a number of further performance improvement measures from December 2018 focused on the north trans-Pennine route, where performance has been poorest. A number of other improvements are also due across the region in the next year or so. In 2019, TPE will be introducing its three brand new Nova train fleets, which will provide additional capacity across the network. Customers will benefit from more seats, faster journey times and improved comfort with greater leg room.

Investment across the north will deliver more services by 2020. We plan to deliver additional services and capacity in the next two years over a series of timetable changes. However, they are to a degree predicated on infrastructure works being delivered in time by Network Rail.

[Kevin Hollinrake]

I am grateful to the Minister for his comments. Is he able to shed any light on the issue of short-forming? Is it appropriate policy, and what can we do about it? It is clearly causing significant overcrowding on some routes, and some people are being prevented from travelling on certain trains and have to catch later trains.

[Joseph Johnson]

The Department monitors short-forming very closely as part of its supervision, jointly with Transport for the North, of the Northern and TPE franchises, which are jointly managed with Transport for the North. The operators are required to provide specified levels of capacity, and if they short-form trains or provide fewer carriages than they are meant to, the Department takes that very seriously and holds the operator to account for it.

[Emma Hardy]

I thank the Minister for giving way for the third time. To reiterate what was said at the meeting we had previously, he was invited to come to Hull to discuss this issue in detail—in fact, to come on one of the TransPennine Express services. I suggest he gives himself plenty of time for his journey. I repeat the invitation, and I look forward to having a date set in the diary very soon.

[Joseph Johnson]

I thank the hon. Lady for repeating the invitation, which I have already accepted. We are in the process of trying to find an appropriate date that suits her and the hon. Member for Kingston upon Hull North (Diana Johnson). I look forward to travelling there.

I hope that hon. Members will be assured that the Department is continuing to do everything possible to ensure passengers get the safe and reliable services that they expect across the trans-Pennine route and the northern franchise as a whole.

Question put and agreed to.